Rated 2 out of 5 by Mike4 Customer service
As a platinum member of starwood I arrived at the hotel expecting the normal levels of service and appreciation. My expectations were quickly dispursed on my request to change a American Express travelers cheque. This was refused and suggested I look for someone in the street who would change this International currency. I then attempted to change English pounds only to be told one of my twenties had a slight fray and was therefore unchangeable! Having arrived for a weekend and no other method of cashing money I find myself restricted and unable to enjoy my weekend. If Starwood wish to impose such stritch rule a on their regular customers at least have the good manners to publish them or email regular guests who have booked in hotels with these antiquated rules.
July 26, 2014
Rated 5 out of 5 by New2525 Good hotel in downtown area
The location is great in the city centre near shopping areas and dining
July 21, 2014
Rated 5 out of 5 by Huy68 Outstanding staff
All the staff are outstanding, friendly, and courteous. They are all exceptional!
July 17, 2014
Rated 5 out of 5 by rainbowfive Excellence Achieved
This wonderful hotel combines the historical elegance of Saigon with a modern property.
The attention to detail is thorough and precise. The staff is professional and alert, ready to see to your needs. Highly recommended.
July 11, 2014
Rated 3 out of 5 by Jpurpu Ho Chi Minh City
Excellent location. All the major sights are within walking disctance. The rooms are a bit dated as are the hallways. If you are an SPG Platinum member expect to be told that the upgraded rooms are full when they are actually available. We were upgraded to a suite after insisting one was available. Staff was very gracious and the club is nice as well.
July 7, 2014
Rated 4 out of 5 by JIT1975 One of the best hotels in Saigon
I have been staying at Sheraton Siagon from 2009 and the experience I have had in these years is quite satisfactory whether it is leisure, comfort, food or the services. Having the choice to stay in other hotels around, I will opt to stay in Sherton in the future as well..
June 30, 2014
Rated 5 out of 5 by ZurichFelix For years my home in Saigon
Personal recognition after months !
June 23, 2014
Rated 5 out of 5 by susan20132013 Beautiful Hotel with Outstanding and Lovely staff
the Sheraton Saigon and Towers is a beautiful property with an outstanding staff who help the guests in any way they are able. the Grand towers staff went way beyond to help their guests. the Font desk check-in staff are also very friendly and highly efficient. from the young ladies who open the front doors to the managers, the exceptional staff are caring and highly proficient at their tasks. the Sheraton Saigon and Towers is one of the best Starwood properties anywhere.
June 18, 2014
Rated 5 out of 5 by MayBady Staff
The staff were excellent throughout the hotel.
June 17, 2014
Rated 4 out of 5 by Venkas Great Location
The hotel is in the heart of HCM city, proximate to some of the historical buildings and restaurants. The hotel 'in room' dining and restaurants however do not have many options for vegetarians
June 8, 2014
Rated 5 out of 5 by Abichand This Hotel Lends Personal Touch To Your Stay!
Sheraton Saigon Hotel & Towers offers adequate luxury, unparalleled warmth and comforts of a home away from one's home.
June 2, 2014
Rated 5 out of 5 by Jazz23 Air conditioning noise only concern
This hotel is excellent for all things bar sleep, as the air conditioning noise and temperature was uneven and effected my ability to sleep for the 4 nights I was there.
May 19, 2014
Rated 5 out of 5 by Gurucharan Exemplary Hospitality
A hotel which addresses you by name- remembers you well. Provides unstated facilities... I think this is indeed the best hotel I have stayed ever
All the best
May 19, 2014
Rated 5 out of 5 by Frankie808 HCM City
Great centrally located hotel. Within walking distance of opera house, union station, shopping and great restaurants. The staff is very helpful and informative. Tour desk is located within the lobby and will provide excellent tips for your special needs.
May 15, 2014
Rated 4 out of 5 by SAIGON THIS IS GOOD LOCATION HOTEL
GOOD LOCATION, CLEAN, QUEIT
May 11, 2014
Rated 5 out of 5 by bbungee Good Location
and good lounge for platninum
10 min to market, bitexco centre
1 min to opera house
20 min to airport(by taxi)
May 8, 2014
Rated 5 out of 5 by 1WONG CEO
GREAT FACILITY - GREAT STAFFS - GREAT HOTEL
April 23, 2014
Rated 3 out of 5 by Beno88 Needs refresh
No free WIFI. Noisy rooms with thin walls
April 22, 2014
Rated 2 out of 5 by KENTLE Bad stay at this hotel
Hotel is going through renovations.
During the day I could not stay in my room. Constant construction noise and my room smelled of paint fumes during the day and just a hint of it at night.
At night, you can hear dance music until 12 AM coming from the bar at level 23. My room was on the 21st floor.
The lounge is strict. They would not let me bring my soda outside of the lounge.
April 20, 2014
Rated 4 out of 5 by Cherie58 Paint Smell
Our room had a terrible (almost toxic) paint smell caused by the building being painted. The staff responded with an air cleaning machine quickly but it took along time to clear the air. This impacted me and made me feel ill. It also impacted my sleep.
April 19, 2014
Rated 5 out of 5 by SLTravel7 Nice stay at Sheraton Saigon - as always
As always, enjoyed the stay at this hotel. No surprise. That's why is my go-to hotel when on a business trip to HCMC.
April 18, 2014
Rated 4 out of 5 by Man524 the DVD
The DVD machine is too old which should be changed to a update model with connections to USB drive
April 17, 2014
Rated 4 out of 5 by vicbrill An excellent base for a stay in Saigon
Well placed, within easy walking or taxi ride from most places of interest for a visitor to Saigon. Excellent food and comfortable facilities met our expectations of a city centre Sheraton.
April 11, 2014
Rated 5 out of 5 by Bowijitra best experience in Sheraton Saigon
great hotel in Saigon and there is facility to support and close to shopping area
March 31, 2014
Rated 4 out of 5 by Krizlim Experience of Sherton Saigon
Comfy room, love the massage shower head
March 28, 2014
Rated 4 out of 5 by Gilaone The location is great
Probably the one thing I like most is the location of the hotel.
March 16, 2014
Rated 2 out of 5 by srithi111 It does not have good value
I am not 100% happy with service, overall service need to improve
March 13, 2014
Rated 5 out of 5 by dragon275 nice stay at central location
very nice experience in terms of service, accomodation and SPG recognition. the hotel runs a main and a towers section like sheraton hongkong. however, we stayed in the main building and saved the 70$ upgrade to towers which was fine. excellent club lounge and good room conditions - so nothing to miss.
staff was very attentive and the best guest treatment i have experienced was in vietnam. thumbs up!
March 12, 2014
Rated 4 out of 5 by Adriano61 WYSIWYG
What can I say, it's a Sheraton - it does what it says on the tin! Nicely located, very comfortable, classy hotel - but how can they charge us$18 for 24hrs in-room internet?!
March 11, 2014
Rated 4 out of 5 by Sisi2014 The room air conditioner is not working
The air conditioner is not good, it can't change the temperature. Sometimes it's too hot, but sometimes it's too cold. I got flu because of this. Also, the air conditioner exit is directly blow to the people who is working on the table. I started to feel headache after I spent an hour to work on the table. As a business hotel, you know we spent quite a lot of time to work in the room.
March 8, 2014