Rated 5 out of 5 by rainbowfive Excellence Achieved
This wonderful hotel combines the historical elegance of Saigon with a modern property.
The attention to detail is thorough and precise. The staff is professional and alert, ready to see to your needs. Highly recommended.
July 11, 2014
Rated 4 out of 5 by MK18 Efficient staff
I had a function in the hotel and I left my blazer in the ballroom. I called the hotel a few hours after that and they helped me to find back my blazer within 1/2 hour. I was really happy as that blazer meant a lot to me.
We had arrived at the hotel earlier that the check-in time as our flight was early in the morning. They helped us to check in earlier which enabled us to enjoy our shopping after that.
December 9, 2013
Rated 2 out of 5 by KENTLE Bad stay at this hotel
Hotel is going through renovations.
During the day I could not stay in my room. Constant construction noise and my room smelled of paint fumes during the day and just a hint of it at night.
At night, you can hear dance music until 12 AM coming from the bar at level 23. My room was on the 21st floor.
The lounge is strict. They would not let me bring my soda outside of the lounge.
April 20, 2014
Rated 4 out of 5 by JIT1975 One of the best hotels in Saigon
I have been staying at Sheraton Siagon from 2009 and the experience I have had in these years is quite satisfactory whether it is leisure, comfort, food or the services. Having the choice to stay in other hotels around, I will opt to stay in Sherton in the future as well..
June 29, 2014
Rated 5 out of 5 by zenko This hotel has great features
Excellent! Should be staying.
July 27, 2014
Rated 4 out of 5 by Sisi2014 The room air conditioner is not working
The air conditioner is not good, it can't change the temperature. Sometimes it's too hot, but sometimes it's too cold. I got flu because of this. Also, the air conditioner exit is directly blow to the people who is working on the table. I started to feel headache after I spent an hour to work on the table. As a business hotel, you know we spent quite a lot of time to work in the room.
March 8, 2014
Rated 5 out of 5 by Saigon2015 Fantastic Hotel in Saigon's Best Location
This hotel was perfectly situated in the center of town for walking down Dong Khoi to the river, visiting museums, and enjoying great restaruants. It was great to take a dip in the outdoor pool each night after a hard day of souvenir-hunting and walking. I have a question about the fragrance in the lobby - is it a particular flower or plant? Thought I smelled it around town, too. Thanks!
September 24, 2013
Rated 4 out of 5 by Ben2012 Great location in the city
I was very pleased with the convenient location of the hotel - proximity to the airport, walking distance from nice malls and restaurants, and a short stroll to the river. The location makes the stay much more enjoyable, especially due to the bad traffic conditions in the city.
The club service was excellent. I did notice, however, the the non-club service was a little less impressive.
August 23, 2012
Rated 5 out of 5 by New2525 Good hotel in downtown area
The location is great in the city centre near shopping areas and dining
July 20, 2014
Rated 5 out of 5 by Earthtreasure hotel staffs are efficiently and helpful
I misplaced my items twice in rooms (Sep/ Nov 2012) and once in a taxi (Aug 2012) duirng past stays. Executive Housekeeper and the concerige incharge are very helpful and proactive in these situations. I managed to retrieve my mobile from the Vinasun taxi driver, and also able get back one of my misplaced item recently.
Very impressed with service attitude, and the extra mile taken.
December 22, 2012
Rated 2 out of 5 by 1stISSUEin10YEARS SPARERrOOM
OF THE THREE ROOMS I USED, ONE WAS USED BY MY AGING MOTHER-IN-LAW. WHEN I WENT TO CHECK ON HER COMFORT, I COULD SMELL A MOLDY / MUSTY ODOR IN THE ROOM WHICH GREATLY DISTURBED AND DISAPPOINTED ME. MY MOTHER-IN-LAW TOLD ME NOT TO MAKE A FUSS ABOUT IT SO I LET IT GO FOR HER SAKE AND PEACE OF MIND. NOTWITHSTANDING, MAINTENANCE HAD USED A IONIZER TO CLEAR THE AIR WHICH WAS INEFFECTIVE.
August 17, 2013
Rated 5 out of 5 by BennyBelgium always a pleasure to stay here
I've been staying in Sheraton Saigon for a few years now and the experience hasn't changed : everything is perfect or close to perfection. Staff is very friendly, rooms are very comfortable and always very clean, they have the best beds to sleep in, the breakfast service is excellent, ... So, if you're looking for a stay in Ho Chi Minh City, don't hesitate and book this hotel !
July 30, 2012
Rated 5 out of 5 by CyrilC Great stay in Saigon
Stayed over the weekend to spend my birthday with my fiancee. I was so luckily upgraded to the fantastic Grand Towers Studio room. First time to Vietnam for us so we leaned on the staff for a lot of help and they were very friendly and even drew the places in the map for us.
Surprise, surprise to see a nice birthday cake in our room when we got back from a day of shopping. =)
October 8, 2012
Rated 5 out of 5 by Huy68 Outstanding staff
All the staff are outstanding, friendly, and courteous. They are all exceptional!
July 17, 2014
Rated 5 out of 5 by Elizabeth33 Thank You!
I became ill while putting on a conference at the Sheraton Saigon Hotel & Towers. The conference staff was extremely competent and responsive to many last minutes requests. Once I became ill, the staff were extraordinarily helpful, kind and compassionate. I am grateful for the care I received, the beautiful roses sent, and for the comfortable accommodations.
November 26, 2012
Rated 5 out of 5 by Lucy8 This hotel has an excellent staff with great ammenitites
Our stay at the Saigon Sheraton couldn't have been better. The staff was extremely helpful and knowledgeable and all the food facilities in the hotel were excellent from sumptuous buffets to fine dining in the restaurants, plus the rooftop bar. The rooms were large and tastefully done. Equal to any five star hotel we've stayed in.
January 17, 2014
Rated 5 out of 5 by AKJKHK Sheratons HCM staff
Always smile from the guys in the gym early mornings, when going for breakfast the staff know my name and remember what tea I prefer, so very friendy ; I always get a good morning or good evening from the house keeping staff that clean the room, a warm friendy welcome when staying in Sheraton HCM is a given.
July 26, 2012
Rated 5 out of 5 by Frankie808 HCM City
Great centrally located hotel. Within walking distance of opera house, union station, shopping and great restaurants. The staff is very helpful and informative. Tour desk is located within the lobby and will provide excellent tips for your special needs.
May 15, 2014
Rated 4 out of 5 by Venkas Great Location
The hotel is in the heart of HCM city, proximate to some of the historical buildings and restaurants. The hotel 'in room' dining and restaurants however do not have many options for vegetarians
June 8, 2014
Rated 4 out of 5 by Ben2012 Great service at the club lounge
The service at the club lounge was impressive. Upon check-in, they did not have the room that I was hoping for, but the staff quickly helped me arrange another one. I needed transportation to a meeting that was 2 hours away, and they helped me arrange it painlessly. They are attentive and helpful. Well done!
August 22, 2012
Rated 5 out of 5 by neil08 best hotel in saigon
had a wonderful time at the saigon sheraton, i would highly recommend this hotel to anyone visiting saigon. the staff are the friendliest my wife & i have ever expierenced. the food, the room & the service deserve more than 5 stars. we are looking forward to staying at the sheraton hotel on our next holiday
December 11, 2011
Rated 3 out of 5 by Jgjgjgjgjg Jen g nov 2013
Door to toilet(not whole bathroom) terribly dirty especially inside handle. Room felt dingy. Went to level 23 bar and sat down though lots of employees no one served me in 15 minutes waiting I left.
There was fruit in my room the first day but I put a note "no bananas" no fruit rest of stay.
November 21, 2013
Rated 5 out of 5 by Gregaus Great location great staff great overall
I stayed here for business late last year and will be returning at the end of the month.
The staff in all areas of the hotel exceeded my Sheraton expectations and certainly exceeded all others in the chain where I have stayed. Great location for business and what other reasons your in hcmc.
August 7, 2012
Rated 4 out of 5 by Cherie58 Paint Smell
Our room had a terrible (almost toxic) paint smell caused by the building being painted. The staff responded with an air cleaning machine quickly but it took along time to clear the air. This impacted me and made me feel ill. It also impacted my sleep.
April 19, 2014
Rated 5 out of 5 by EdChef Excellent
The hotel met and exceeded my expectations. The executive lounge was superb, and the staff most attentive and friendly. A very busy and exhausting business trip was made much easier by the service and the attention to detail of the staff. Great food also.
Thanks, I hope to return soon.
November 7, 2013
Rated 5 out of 5 by BadBob Great hotel, great location
I only stayed in the hotel one night on this trip because I had a quick meeting in HCMC. Still, it was a great experience. I got an upgrade to a massive suite, had great food in the executive lounge, and had a great workout in the fitness center. I'd definitely stay here again.
August 17, 2012
Rated 5 out of 5 by GWang2013 Sweet return
The hospitality was way above our expectation! The staffs were very frienly and knowledgable and were always ready to serve. The buffets were amazingly good, elegantly displayed and served. I highly recommend this hotel to "anyone" visiting Saigon. TOP OF THE LINE SERVICE!
January 12, 2014
Rated 5 out of 5 by ZurichFelix For years my home in Saigon
Personal recognition after months !
June 23, 2014
Rated 5 out of 5 by paul577 best in the city
This is a great property, extermely well-located, great staff, recognition of sPG status faultless, lounge is wonderful, grat pools and fitness centre, welcomiing and relaxed environment. It can be expensive seasonally, but nworth the expense. A great hotel.
January 1, 2012
Rated 5 out of 5 by Jazz23 Air conditioning noise only concern
This hotel is excellent for all things bar sleep, as the air conditioning noise and temperature was uneven and effected my ability to sleep for the 4 nights I was there.
May 19, 2014