Rated 5 out of 5 by cheza the hotel beat our expectations
the rooms were spacious and spotlessly clean, could not ask for anything more, the staff could not do enough for us ,nothing was to much trouble if we ask for help finding our way around it was given with a smile , the food was outstanding
June 11, 2013
Rated 2 out of 5 by Oatlands bad staff service
I and my wife used the swimming pool when left the pool back to my room, my wife use the pool towel to cover her body. We were stopped by pool manager asking to return the towel or bring it back. BAD service. Will not come back again.
April 3, 2012
Rated 4 out of 5 by taknike Conveniete, comfortable
Conveniently located, this hotel is in the center of Ho Chi Minh City. Staff services and smiles are nice. Room is cleanly arranged and was kind enough to be upgraded. I would like to come back here whenever I stay in HCMC.
September 28, 2012
Rated 1 out of 5 by YWai This hotel does not understand customer
By the end of 2013, I would have stayed more than 100 nights in the Starwood Hotels. The management of this hotel has given me the worst experience I have had with Starwood.
November 30, 2013
Rated 5 out of 5 by Poly68 my great stay
As a platinum member I received the top quality service. The only suggestion is to have some sign to note where the lockers are on the way to the pool. I never found them and the Pepsico people were pretty useless.
December 22, 2012
Rated 5 out of 5 by Marden Loved it!
Our stay was elegant from the moment we entered the hotel, doors opened by the loveliest uniform I had seen. We considered the Sheraton Saigon to be our oasis, cooling us after the bustle of the city.
November 27, 2012
Rated 4 out of 5 by RT27 End of Vietnam Trip
Great hotel at a convenient location at nearby shops/attractions. We had a comfortable stay here at the end of our trip. Think the prices are a bit out of balance. However, staff, food, stay was fine.
August 1, 2012
Rated 5 out of 5 by terrapin Excellent all around. Outstanding service and room.
I can't complement the staff enough for their outstanding service during my stay. The room was kept in excellent condition and could not have chosen a better place to stay during my visit. Thank you!
January 25, 2013
Rated 5 out of 5 by ULvin Excellent and very pleasant stay
Hi, this is my 4th visit to HCMC and I continue to prefer this hotel. The most salient aspect is : Hotel is very receptive to customer feedback and takes it seriously. I personally experienced same.
June 3, 2013
Rated 5 out of 5 by Belle9 Heart of Saigon
The Sheraton has all the features expected of a top hotel so its main point of differentiation is its location - so close to beautiful historic buildings and parks. Great for going for a walk.
December 9, 2012
Rated 5 out of 5 by PetenVicki Agreat place to stay in Siagon
Sheraton Siagon is centrally located with easy access by road or on foot. The accommodation was excellent being spacious, well equipped and clean. The food was good and reasonably priced.
October 4, 2012
Rated 5 out of 5 by Sportfan631 Great hotel on a long business trip
I have stayed at this hotel for many years and I am always very appreciateive of the kindness and helpfulness of the staff. The hotel is well appointed and the guest rooms are very nice.
March 30, 2013
Rated 5 out of 5 by eddie45 This hote has the best staff
The staff throughout this entire hotel,reception,dining, cleaning, door men and women were al better than the next, they made the stay complete and exceptional a wonderful experience.
October 19, 2012
Rated 5 out of 5 by Moorsie Great stay in HCM CIty!
Can't get better than the Sheraton HCM City. 5 star all the way! Staff was warm, friendly, and efficient; facilities excellent; location great. If going to HCM definitely stay here.
May 3, 2013
Rated 5 out of 5 by Kim86 Wonderful stay
We had a wonderful stay in HCM City with Sheraton Saigon Hotel and Towers as our home away from home. It was everything we expected and more. Thank you for a most pleasant stay.
June 19, 2013
Rated 4 out of 5 by Daisy83 This hotel is in great location
We thoroughly enjoyed our stay at this hotel. Friendly and helpful staff, well appointed room, strategically located, and the hotel beach staff was very eager to help.
May 31, 2013
Rated 4 out of 5 by Queeny2013 The sevices is great
1. The sevice si great;
2. Food is very good;
3. The room cleanliness need to be improved.
4. The swimming pool is great!
November 24, 2013
Rated 5 out of 5 by Ludzy Wonderful facilities
One of the best club lounges we have ever used. Great food great service. The room was grand. The service excellent would thoroughly recommend this hotel
September 12, 2012
Rated 1 out of 5 by SPGGuest Below standards
The staff is not trained, the rooms are old, the carpets are stinky. Don't expect much at this property even if you are a SPG Gold or Platinum member.
May 20, 2013
Rated 5 out of 5 by lordie HOLIDAY
Very comfortable hotel but we did think there should have free wifi all over the hotel. Apart from that we thoroughly enjoed our short visit
February 28, 2013
Rated 3 out of 5 by Sue35213 Great staff
I expect more from Sheraton. The rooms are tired and in need of renovation. However, the staff was very friendly and helpful.
March 1, 2013
Rated 5 out of 5 by Joseph1973 Excellent but the Price...
The staff, room & services were superb. I just found the price at USD700+ to be very high compared to all my business stays.
September 17, 2012
Rated 4 out of 5 by krisdon good location!
this hotel is in the center of town and walking distance to many attractions, restaurants, and shopping destinations!
November 25, 2012
Rated 5 out of 5 by Super The entire staff is wonderful!
All hotel team members are here to serve the customers and they do that very well.
February 14, 2013
Rated 5 out of 5 by sljo888 Couldn't have been more helpful on our special day
From the beginning (arrival at HCMC airport) and the beaming, professional and helpful welcome by the concierge through to the post wedding reception in our room and check out, NOTHING was too difficult or too much trouble.
The bookings had been changed (by me) a number of times but all were as requested on arrival, and upgrades gratefully rec'd despite full occupancy on some days.
The buffet breakfast is expansive, and our pre-wedding Chinese banquet was spot-on. Drinks on 23rd floor wine bar and the Tower lounge small eats and drinks were all attentively served and excellent value.
The SPA treatments were superb (if not exactly cheap) and put us all in the right mood.
Even the transport was there every time, exactly as expected (except once, totally outside the drivers control, when he wasn't allowed to park outside the Embassy).
The pool is small, but we didn't need it, so who cares!!
But special thanks to ALL the concierge staff - the ever-smiling, ever-helpful guest facing impression setters are a credit to the hotel. "Need some camera batteries? I'll nip out a couple of blocks and get them and bring them up to your room"!! Other hotels should learn from this.
July 16, 2013
Rated 5 out of 5 by Clyde903 One of the best in Saigon
Excellent standard of accommodation and service.
Also great location for tourist in Ho Chi Minh City.
May 18, 2013
Rated 5 out of 5 by Maa1 Very nice hotel
It's very nice hotel with excellent facilities and helpful personal. Level of service is very high.
February 5, 2013
Rated 5 out of 5 by James Fabiolous Hotel
This Hotel is like a 2nd home due to the warm staff , great facilities, and excellent location.
March 26, 2013
Rated 5 out of 5 by James Like a 2nd Home
I have stayed in this hotel for the past 9 years and it has become like a 2nd home.
July 22, 2013
Rated 5 out of 5 by Lonkin fitness center
Great fitness center and swimming pool.
Great live entertainment on floor 23
January 14, 2013