Rated 4.2 out of 5 by 120
Rated 3 out of 5 by sipa8dan Saigon, very busy hotel.
I was not recognized as a SPG Platinum member during check-in. When I reminded the clerk she mentioned that all of the Executive floor level rooms were full and offered me an upgrade if I was willing to pay another $100USD/night. I ended up on the lowest floor with a smile and an apology. Other than that my stay was as expected.
November 15, 2013
Rated 5 out of 5 by mapple お部屋
December 3, 2013
Rated 1 out of 5 by YWai This hotel does not understand customer
By the end of 2013, I would have stayed more than 100 nights in the Starwood Hotels. The management of this hotel has given me the worst experience I have had with Starwood.
November 30, 2013
Rated 4 out of 5 by Queeny2013 The sevices is great
1. The sevice si great;
2. Food is very good;
3. The room cleanliness need to be improved.
4. The swimming pool is great!
November 24, 2013
Rated 3 out of 5 by Jgjgjgjgjg Jen g nov 2013
Door to toilet(not whole bathroom) terribly dirty especially inside handle. Room felt dingy. Went to level 23 bar and sat down though lots of employees no one served me in 15 minutes waiting I left.
There was fruit in my room the first day but I put a note "no bananas" no fruit rest of stay.
November 21, 2013
Rated 2 out of 5 by hogi0131 Dieses Hotel hat nachgelassen
Lage gut , aber nicht mehr zu empfehlen.
November 22, 2013
Rated 5 out of 5 by Soyfarmer Business Trip
Great Hotel . Staff was amazing .
November 20, 2013
Rated 2 out of 5 by Fredrik Not up to regular Sheraton-standard
Having lived a longer time in Saigon i have always enjoyed the restaurant and bars of the hotel, but this was my first stay here and it was unfortunately quite a disappointment. Staff was generally very friendly (apart from a very rude restaurant staff who did not like my request to be seated at a different table than she first showed me to).
The rooms and furniture are quite old and the exectutive lounge very small and well below my expectations and what i have come to expect from Starwood properties. Pool area is in between tall buildings thus only having sun during morning hours at this time of the year.
January 5, 2013