Rated 5 out of 5 by paul577 best in the city
This is a great property, extermely well-located, great staff, recognition of sPG status faultless, lounge is wonderful, grat pools and fitness centre, welcomiing and relaxed environment. It can be expensive seasonally, but nworth the expense. A great hotel.
January 1, 2012
Rated 5 out of 5 by Brewer99 Its the Staff
I travel at least two weeks a month and stay in hotels in many asian locations. Hotels are fine but they are great with great staff. The Sheraton Saigon is a great hotel. Staff always friendly, helpful, cheerful and willing to go further than required
July 1, 2013
Rated 1 out of 5 by JS1212 Worst service ever experienced at a Starwood Property
I will be traveling frequently to HCM in 2013 but will go out of my way to avoid the Sheraton even though its location is ideal for my work. Unsatisfactory and impolite handling of 3 separate billng diputes in a 2-day stay was just too much to take.
December 7, 2012
Rated 5 out of 5 by TonyCUSA Great Location and Customer Service
The location of the Sheraton Saigon is perfect for anyone visiting Saigon. You are centrally located to walk anywhere in the city and easy for tour pick ups and transportation to the airport. I highly reccomend this hotel to anyone visiting Saigon,
July 21, 2013
Rated 4 out of 5 by vicbrill An excellent base for a stay in Saigon
Well placed, within easy walking or taxi ride from most places of interest for a visitor to Saigon. Excellent food and comfortable facilities met our expectations of a city centre Sheraton.
April 11, 2014
Rated 5 out of 5 by bbungee Good Location
and good lounge for platninum
10 min to market, bitexco centre
1 min to opera house
20 min to airport(by taxi)
May 7, 2014
Rated 5 out of 5 by Dinky Perfection!
Great hotel and service was exceptional! Andy the Assistant manager was very helpful and friendly! The engineer repaired the handle on my suitcase which was very much appreciated!
I've stsayed herebefore and is my hotel of choice in Saigon!
March 16, 2013
Rated 5 out of 5 by cheza the hotel beat our expectations
the rooms were spacious and spotlessly clean, could not ask for anything more, the staff could not do enough for us ,nothing was to much trouble if we ask for help finding our way around it was given with a smile , the food was outstanding
June 11, 2013
Rated 2 out of 5 by Oatlands bad staff service
I and my wife used the swimming pool when left the pool back to my room, my wife use the pool towel to cover her body. We were stopped by pool manager asking to return the towel or bring it back. BAD service. Will not come back again.
April 3, 2012
Rated 4 out of 5 by taknike Conveniete, comfortable
Conveniently located, this hotel is in the center of Ho Chi Minh City. Staff services and smiles are nice. Room is cleanly arranged and was kind enough to be upgraded. I would like to come back here whenever I stay in HCMC.
September 28, 2012
Rated 4 out of 5 by Gilles GOOD HOTEL OVERALL
Good clean hotel, well located, friendly staff, good gym and swimming pool. Perfect for me for business meetings. The only big critics comes with the food that they certainly can improve, especially for breakfast.
January 10, 2014
Rated 5 out of 5 by Poly68 my great stay
As a platinum member I received the top quality service. The only suggestion is to have some sign to note where the lockers are on the way to the pool. I never found them and the Pepsico people were pretty useless.
December 22, 2012
Rated 4 out of 5 by Adriano61 WYSIWYG
What can I say, it's a Sheraton - it does what it says on the tin! Nicely located, very comfortable, classy hotel - but how can they charge us$18 for 24hrs in-room internet?!
March 11, 2014
Rated 4 out of 5 by RT27 End of Vietnam Trip
Great hotel at a convenient location at nearby shops/attractions. We had a comfortable stay here at the end of our trip. Think the prices are a bit out of balance. However, staff, food, stay was fine.
August 1, 2012
Rated 5 out of 5 by Marden Loved it!
Our stay was elegant from the moment we entered the hotel, doors opened by the loveliest uniform I had seen. We considered the Sheraton Saigon to be our oasis, cooling us after the bustle of the city.
November 27, 2012
Rated 5 out of 5 by terrapin Excellent all around. Outstanding service and room.
I can't complement the staff enough for their outstanding service during my stay. The room was kept in excellent condition and could not have chosen a better place to stay during my visit. Thank you!
January 25, 2013
Rated 5 out of 5 by SLTravel7 Nice stay at Sheraton Saigon - as always
As always, enjoyed the stay at this hotel. No surprise. That's why is my go-to hotel when on a business trip to HCMC.
April 18, 2014
Rated 5 out of 5 by ULvin Excellent and very pleasant stay
Hi, this is my 4th visit to HCMC and I continue to prefer this hotel. The most salient aspect is : Hotel is very receptive to customer feedback and takes it seriously. I personally experienced same.
June 3, 2013
Rated 5 out of 5 by Belle9 Heart of Saigon
The Sheraton has all the features expected of a top hotel so its main point of differentiation is its location - so close to beautiful historic buildings and parks. Great for going for a walk.
December 9, 2012
Rated 4 out of 5 by RConra This hotel has great features, but...
Truly a great hotel. Two suggestions for improvement include:
-24 hour access to the health club.
-Time to freshen up the rooms a bit, they are starting to feel a bit dated.
February 16, 2014
Rated 4 out of 5 by SAIGON THIS IS GOOD LOCATION HOTEL
GOOD LOCATION, CLEAN, QUEIT
May 11, 2014
Rated 5 out of 5 by PetenVicki Agreat place to stay in Siagon
Sheraton Siagon is centrally located with easy access by road or on foot. The accommodation was excellent being spacious, well equipped and clean. The food was good and reasonably priced.
October 4, 2012
Rated 5 out of 5 by Sportfan631 Great hotel on a long business trip
I have stayed at this hotel for many years and I am always very appreciateive of the kindness and helpfulness of the staff. The hotel is well appointed and the guest rooms are very nice.
March 30, 2013
Rated 5 out of 5 by eddie45 This hote has the best staff
The staff throughout this entire hotel,reception,dining, cleaning, door men and women were al better than the next, they made the stay complete and exceptional a wonderful experience.
October 19, 2012
Rated 4 out of 5 by Man524 the DVD
The DVD machine is too old which should be changed to a update model with connections to USB drive
April 17, 2014
Rated 5 out of 5 by Moorsie Great stay in HCM CIty!
Can't get better than the Sheraton HCM City. 5 star all the way! Staff was warm, friendly, and efficient; facilities excellent; location great. If going to HCM definitely stay here.
May 3, 2013
Rated 4 out of 5 by Glin This hotel has good location
Location of the hotel is good. It gives easy access.
Staff polite, friendly , cheerful & helpful
However, you did not provide free internet to my room on the executive floor.
December 25, 2013
Rated 5 out of 5 by Kim86 Wonderful stay
We had a wonderful stay in HCM City with Sheraton Saigon Hotel and Towers as our home away from home. It was everything we expected and more. Thank you for a most pleasant stay.
June 19, 2013
Rated 1 out of 5 by YWai This hotel does not understand customer
By the end of 2013, I would have stayed more than 100 nights in the Starwood Hotels. The management of this hotel has given me the worst experience I have had with Starwood.
November 30, 2013
Rated 4 out of 5 by Daisy83 This hotel is in great location
We thoroughly enjoyed our stay at this hotel. Friendly and helpful staff, well appointed room, strategically located, and the hotel beach staff was very eager to help.
May 31, 2013