Rated 4 out of 5 by Daisy83 This hotel is in great location
We thoroughly enjoyed our stay at this hotel. Friendly and helpful staff, well appointed room, strategically located, and the hotel beach staff was very eager to help.
May 31, 2013
Rated 2 out of 5 by srithi111 It does not have good value
I am not 100% happy with service, overall service need to improve
March 12, 2014
Rated 5 out of 5 by Ludzy Wonderful facilities
One of the best club lounges we have ever used. Great food great service. The room was grand. The service excellent would thoroughly recommend this hotel
September 12, 2012
Rated 1 out of 5 by SPGGuest Below standards
The staff is not trained, the rooms are old, the carpets are stinky. Don't expect much at this property even if you are a SPG Gold or Platinum member.
May 20, 2013
Rated 5 out of 5 by lordie HOLIDAY
Very comfortable hotel but we did think there should have free wifi all over the hotel. Apart from that we thoroughly enjoed our short visit
February 28, 2013
Rated 4 out of 5 by Queeny2013 The sevices is great
1. The sevice si great;
2. Food is very good;
3. The room cleanliness need to be improved.
4. The swimming pool is great!
November 24, 2013
Rated 3 out of 5 by Sue35213 Great staff
I expect more from Sheraton. The rooms are tired and in need of renovation. However, the staff was very friendly and helpful.
March 1, 2013
Rated 5 out of 5 by Joseph1973 Excellent but the Price...
The staff, room & services were superb. I just found the price at USD700+ to be very high compared to all my business stays.
September 17, 2012
Rated 4 out of 5 by krisdon good location!
this hotel is in the center of town and walking distance to many attractions, restaurants, and shopping destinations!
November 25, 2012
Rated 5 out of 5 by Super The entire staff is wonderful!
All hotel team members are here to serve the customers and they do that very well.
February 14, 2013
Rated 5 out of 5 by sljo888 Couldn't have been more helpful on our special day
From the beginning (arrival at HCMC airport) and the beaming, professional and helpful welcome by the concierge through to the post wedding reception in our room and check out, NOTHING was too difficult or too much trouble.
The bookings had been changed (by me) a number of times but all were as requested on arrival, and upgrades gratefully rec'd despite full occupancy on some days.
The buffet breakfast is expansive, and our pre-wedding Chinese banquet was spot-on. Drinks on 23rd floor wine bar and the Tower lounge small eats and drinks were all attentively served and excellent value.
The SPA treatments were superb (if not exactly cheap) and put us all in the right mood.
Even the transport was there every time, exactly as expected (except once, totally outside the drivers control, when he wasn't allowed to park outside the Embassy).
The pool is small, but we didn't need it, so who cares!!
But special thanks to ALL the concierge staff - the ever-smiling, ever-helpful guest facing impression setters are a credit to the hotel. "Need some camera batteries? I'll nip out a couple of blocks and get them and bring them up to your room"!! Other hotels should learn from this.
July 16, 2013
Rated 5 out of 5 by Clyde903 One of the best in Saigon
Excellent standard of accommodation and service.
Also great location for tourist in Ho Chi Minh City.
May 18, 2013
Rated 5 out of 5 by Maa1 Very nice hotel
It's very nice hotel with excellent facilities and helpful personal. Level of service is very high.
February 5, 2013
Rated 5 out of 5 by James Fabiolous Hotel
This Hotel is like a 2nd home due to the warm staff , great facilities, and excellent location.
March 26, 2013
Rated 5 out of 5 by Wendy67 AmaWaterways
Great starting place for our trip.
February 12, 2014
Rated 5 out of 5 by James Like a 2nd Home
I have stayed in this hotel for the past 9 years and it has become like a 2nd home.
July 22, 2013
Rated 5 out of 5 by Lonkin fitness center
Great fitness center and swimming pool.
Great live entertainment on floor 23
January 14, 2013
Rated 5 out of 5 by Aquarius Great location, great service
Great location for business or pleasure, with friendly and helpful service
October 3, 2012
Rated 5 out of 5 excellent service
The staff has very good attitude and they help you every time you need
November 4, 2012
Rated 5 out of 5 by Sam1954 GRAND TOWER
The new block was exclusive. Room are better designed and comfortable.
December 13, 2012
Rated 5 out of 5 by cavs13 Home Away from Home
Casual environment and friendly staff make this place feel like home.
August 20, 2012
Rated 5 out of 5 by Pemolloy November stay with my parents
It was a wonderful experience this being my parents visit to Saigon.
November 11, 2012
Rated 4 out of 5 by bomustafa hotel is nice and comfortable
hotel is wek]ll located in the city and is very nice to stay in.
September 1, 2012
Rated 3 out of 5 by Amatraveller Breakfast
Staff were surly,slow to clear tables and generally unwelcoming.
December 27, 2012
Rated 5 out of 5 by Sadanandan Great Customer Service
Perfect and keep up the good services
December 26, 2011
Rated 4 out of 5 by Jorraine This hotel has exceed my expectation
I am impressed with the cleanliness.
February 19, 2013
Rated 5 out of 5 by kuppapong Hotel is prefered
Service and reception is the best
December 2, 2012
Rated 5 out of 5 by BCVH Mr
Great facility and location
May 30, 2013
Rated 1 out of 5 Confusion throughout
I work as a designer and travel very frequently to Ho Chi Minh City and other Southeast Asia countries. During my trips I usually stay where my clients put me but in this case I chose to stay at the Sheraton with my co-worker that was already going to be there. During my booking where I made multiply reservations for southern China, Hong Kong, and Ho Chi Minh I made it very clear that I was going to be staying with my co-worker but needed to check out a day later than he was going to be. On my arrival they did not have me booked in the same room as my co-worker (brother) but instead another room on the older side of the hotel. After quite a few efforts of explaining to the front desk that I did not need another room but just a key for the room my co-worker (brother) was in. My name was on the reservation and my brother (co-worker) had told them I would be arriving and they still didn’t understand. I understand the difficulty in the language barrier between English and Vietnamese and I’m not upset at this. I’m quite use to it actually but my troubles didn’t really start there.
Once I was in the room I went to take a shower after the long day of traveling and did not have hot water. I went ahead and let the front desk know my problem and they sent someone to fix it. The next day the hot water was out again. Overall I took 3 cold showers during my visit. Not something I enjoy doing after a 10 to 12 hour work day inside a hot factory. Once they did get it fixed it was just warm enough not to be cold. My co-worker didn’t have this problem before I arrived and never did quite understand why they couldn’t fix it.
Also upon my arrival I revived a call after the cold shower from the front desk saying there was something wrong with my booking and they had me in another room and I needed to come down to the front desk to check in and change this. After another long discussion with the manager they had the problem fixed or at least I thought they had it fixed. On the day my brother was going to be leaving I walked to the front desk with him. Luckily I did because they had me checking out on the same day and moving to another room. Why and how is this happening again? This was about 20 minuets before a car was supposed to pick me up. During my very frustrated discussion the front desk asked me if it would be ok for them to move my belongings to another room while I was gone and if I could pack them up before I left. At this moment I was already late and they new this. I asked to speak to the manager and things started to get straightened out. But then the question of the room rate came up. At this point I really did not care, I travel for business and this is all a business expensive but when they gave me the new rate at almost 25 percent more I was shocked. I asked why and they told me that I was not under the special rate that my co-worker was under. I asked why and they said because we were not with the same people. I very politely told them we were and they asked to see a business card like I was trying to make this whole story up just to get a better rate. After having to make 2 phone calls with my US number I was able to reach the person that they needed to speak to. I probable spent more money on the phone calls then I saved on the room. Finally we got it all worked out and I arrived an hour late to my meeting.
This was a first for me during my travels overseas. I was gone for 18 days on this trip and traveled to Hong Kong, China, Indonesia, and Vietnam, stayed in 7 different hotels 2 of which were Sheratons. This kind of treatment and service has never happened to me in any hotel overseas and I travel 4 to 6 times a year to the Far East. I am a very understanding and patient person when it comes to traveling, if you’re not things can get very upsetting and frustrating fast because of the language barrier and difference’s in culture. I was very shocked this happened. Some of colleagues were in a hotel 2 blocks away and paid 30 percent less then what I was paying here and was more than happy with there stay. Unfortunately I will probable never be staying here again and I really hate this because as a SPG American express card holder I always preferred to stay at any Starwoods hotel. They have always treated me well and in a very professional manor and usually goes above and beyond to make sure my stay is as stress free as possible. I wish this was the case for the Sheraton in Ho Chi Minh.
July 27, 2012