Rated 4.3 out of 5 by 137
Rated 5 out of 5 by cavs13 Home Away from Home
Casual environment and friendly staff make this place feel like home.
August 20, 2012
Rated 5 out of 5 by Pemolloy November stay with my parents
It was a wonderful experience this being my parents visit to Saigon.
November 11, 2012
Rated 4 out of 5 by bomustafa hotel is nice and comfortable
hotel is wek]ll located in the city and is very nice to stay in.
September 1, 2012
Rated 3 out of 5 by Amatraveller Breakfast
Staff were surly,slow to clear tables and generally unwelcoming.
December 27, 2012
Rated 5 out of 5 by Sadanandan Great Customer Service
Perfect and keep up the good services
December 26, 2011
Rated 4 out of 5 by Jorraine This hotel has exceed my expectation
I am impressed with the cleanliness.
February 19, 2013
Rated 5 out of 5 by kuppapong Hotel is prefered
Service and reception is the best
December 2, 2012
Rated 5 out of 5 by BCVH Mr
Great facility and location
May 30, 2013
Rated 1 out of 5 Confusion throughout
I work as a designer and travel very frequently to Ho Chi Minh City and other Southeast Asia countries. During my trips I usually stay where my clients put me but in this case I chose to stay at the Sheraton with my co-worker that was already going to be there. During my booking where I made multiply reservations for southern China, Hong Kong, and Ho Chi Minh I made it very clear that I was going to be staying with my co-worker but needed to check out a day later than he was going to be. On my arrival they did not have me booked in the same room as my co-worker (brother) but instead another room on the older side of the hotel. After quite a few efforts of explaining to the front desk that I did not need another room but just a key for the room my co-worker (brother) was in. My name was on the reservation and my brother (co-worker) had told them I would be arriving and they still didn’t understand. I understand the difficulty in the language barrier between English and Vietnamese and I’m not upset at this. I’m quite use to it actually but my troubles didn’t really start there.
Once I was in the room I went to take a shower after the long day of traveling and did not have hot water. I went ahead and let the front desk know my problem and they sent someone to fix it. The next day the hot water was out again. Overall I took 3 cold showers during my visit. Not something I enjoy doing after a 10 to 12 hour work day inside a hot factory. Once they did get it fixed it was just warm enough not to be cold. My co-worker didn’t have this problem before I arrived and never did quite understand why they couldn’t fix it.
Also upon my arrival I revived a call after the cold shower from the front desk saying there was something wrong with my booking and they had me in another room and I needed to come down to the front desk to check in and change this. After another long discussion with the manager they had the problem fixed or at least I thought they had it fixed. On the day my brother was going to be leaving I walked to the front desk with him. Luckily I did because they had me checking out on the same day and moving to another room. Why and how is this happening again? This was about 20 minuets before a car was supposed to pick me up. During my very frustrated discussion the front desk asked me if it would be ok for them to move my belongings to another room while I was gone and if I could pack them up before I left. At this moment I was already late and they new this. I asked to speak to the manager and things started to get straightened out. But then the question of the room rate came up. At this point I really did not care, I travel for business and this is all a business expensive but when they gave me the new rate at almost 25 percent more I was shocked. I asked why and they told me that I was not under the special rate that my co-worker was under. I asked why and they said because we were not with the same people. I very politely told them we were and they asked to see a business card like I was trying to make this whole story up just to get a better rate. After having to make 2 phone calls with my US number I was able to reach the person that they needed to speak to. I probable spent more money on the phone calls then I saved on the room. Finally we got it all worked out and I arrived an hour late to my meeting.
This was a first for me during my travels overseas. I was gone for 18 days on this trip and traveled to Hong Kong, China, Indonesia, and Vietnam, stayed in 7 different hotels 2 of which were Sheratons. This kind of treatment and service has never happened to me in any hotel overseas and I travel 4 to 6 times a year to the Far East. I am a very understanding and patient person when it comes to traveling, if you’re not things can get very upsetting and frustrating fast because of the language barrier and difference’s in culture. I was very shocked this happened. Some of colleagues were in a hotel 2 blocks away and paid 30 percent less then what I was paying here and was more than happy with there stay. Unfortunately I will probable never be staying here again and I really hate this because as a SPG American express card holder I always preferred to stay at any Starwoods hotel. They have always treated me well and in a very professional manor and usually goes above and beyond to make sure my stay is as stress free as possible. I wish this was the case for the Sheraton in Ho Chi Minh.
July 27, 2012