Rated 4.2 out of 5 by 218
Rated 5 out of 5 by kootoro1 Home away from home
I spent more than 150 days a year in Ho Chi Minh city. Thís Sheraton hotel is not only one of the very best hotel in term of services, but the hotel staffs lso provide a " home away from home" atmosphere for me. I was there 10 days ago, will be back next week .
August 15, 2015
Rated 4 out of 5 by cover Great facilities
The staff was incredibly attentive overall. Of special note were the workout facilities attended by Ngoc Ngo and Phung Ngo. I travel quite a bit and a good turn on a treadmill of a nice workout are important to release tension and relax. The facilities were great, the machines spotless and in perfect working order. Overall the hotel rocks and the service was on the spot.
July 17, 2015
Rated 5 out of 5 by James103072 Great hotel in a great location!
I have stayed here many times and LOVE this hotel! Always consistent and makes me feel like I mean something to themas a SPG member.
Great staff and a huge "Thank you" to Ms. Phung in the lobby cafe for going above and beyond... the service was great!!!
July 7, 2015
Rated 3 out of 5 by YFC81 Slight Disappointment
Requested a deluxe room with king bed and non-smoking but was assigned a room with twin beds. Staff at the reception was trying to be helpful but eventually can't do anything. It appears that the staff are very young and relatively inexperienced in dealing with room issues (as compared with other SPG hotels around SEA)
July 6, 2015
Rated 1 out of 5 by mh3265a Time for a Refresh
I was on an official visit to Vietnam and was put up at the Sheraton HCMC. The hotel needs to be refreshed and is tired and old. Further, staff was unhelpful and did not properly recognize my Platinum status. Other SPG properties are more accommodating in Vietnam. Will never stay at this hotel for the price paid. Staff at checkout was incompetent. Sad the terrible and unacceptable experience at this Sheraton.
June 23, 2015
Rated 4 out of 5 by Clairette2 Great location in district 1
Very good location in city center
Very kind and helpfull staff
A little bit old in forniture
June 11, 2015
Rated 2 out of 5 by GregDPDX Deluxe Premier Subpar and Outdated
Carpets and Walls were stained. It was a very dated room and at a premium room price in Ho Chi Minh it was unacceptable.
May 28, 2015
Rated 2 out of 5 by DABBAGMM Poor Room Allocation
The hotel is nearby construction zone and this info should be posted on the website as "special condition". Its a practice for hotels to make potential guests aware of any special conditions like closure/unavailability of some facilities or potential noise due to construction/renovation work at the hotel or nearby.
Also, the hotel should either discount rooms in the affected of section of hotel and above all pay particular attention to SPG guests and ensure assignment at the best rooms.
I had poor sleep at this hotel in both nights and I regret choosing what used to be once my home in Saigon.
May 3, 2015