Rated 5 out of 5 by Billios Great choice for 2 nights
proximity to underground and nice area
January 10, 2014
Rated 5 out of 5 by Walter528 Hotel with great location for Munich
The Club Room are great with a nice view over Munich and the Alps.
January 9, 2014
Rated 3 out of 5 by LongVacation Service is poor
Service was not up to standard. The lounge was too small and staff did not care if the guests could find a seat, and the staff was not always there. Front desk always made mistakes and did not care the guests too much. Concierge was good and there was an old man who was really helpful and kind.
September 11, 2012
Rated 5 out of 5 by cloud79 wonderful resort and warm welcome
Thank you very much for the great and much appreciated warm welcome to Ann, Sabrina, Jorge and the entire Sheraton München Arabellapark Staff.
Nice and comfortable Rooms, excellent food, very good club lounge and wonderful pool at 22nd floor with great view on city skyline.
It was a fantastic experience for me and my family, close to advent time with incredible and wonderful christmas atmosphere.
Thank you all very much!! See you soon.
December 29, 2013
Rated 2 out of 5 by tiges88 Good breakfast buffet, steam and sauna
This hotel has a good breakfast buffet and it has a swimming pool with 2 sauna and 2 steam rooms which is very good to have in a hotel. The Hotel itself needs an upgrade. It is a bit dreary and some of the staff aren't the most helpful or knowledgable.
November 12, 2012
Rated 4 out of 5 by IvanBribir Extraordinary experience
During my stay the stuff was more than kind and usefull. The location is not central, but near the tram and the metro. They were renovating the lobby but the guest werre very well acommodated. I will defintelly come back!!!!!
October 22, 2011
Rated 3 out of 5 by megaheinz Hotel standard somehow below expectation
- Size and Cleanness of room not fully satisfactory (same for floors)
- Additional services only available by high fees (garage, WIFI, ...)
- Very good breakfast buffet
- Price for lunch the 24th of Dec very ok
December 25, 2012
Rated 2 out of 5 by tshumhk Club Lounge & Internet
(1) No refill of cakes at 4pm on club lounge. (2) Internet in the room can only accommodate ONE device. Only ONE phone is connected ! (3) Long waiting queue at check in counter
July 16, 2012
Rated 3 out of 5 by Melk Internet
Internet should be offered for free. It is not a luxury anymore, it is a standard need such as elevators!
November 12, 2012
Rated 5 out of 5 by Vincos Personal Attention is Superlative
OVERALL IMPRESSION: A week after our stay, my partner and I are still commenting to one another regarding how well taken care of we felt at the Munich Sheraton. We are on an extended trip staying exclusively in Starwood properties and, so far, no one can compare to the Front Office Manager here who took over our check-in and spent much valuable time with maps and recommendations to make certain we got the most of our short Munich visit. AND we just received a personal follow-up email from him thanking us for our stay! Bravo, Robin - this is the sort of superlative service that makes loyal SPG members even more loyal!
SPG RECOGNITION: Fantastic! We were upgraded to an enormous high-floor suite with a view over Munich.
THE ROOM: Felt new and impeccably clean. The furnishings, while of the spartan Germanic genre, are elegant and comfortable.
LOCATION: While not exactly in the heart of the action, the proximity of the Arabellapark U-Bahn station makes this hotel a viable option even for a brief city break.
EXCEEDED EXPECTATIONS: Amongst SPG brands, Sheraton is not my favorite simply because I prefer more design and edgier decor but this newly-redecorated property has the modern chic and up-to-date feel of the company's more upmarket brands. The Club Lounge Happy Hour offerings were superb. The Platinum Amenity Breakfast was up-graded to the Main Restaurant Buffet and this was exceptional.
January 6, 2013
Rated 5 out of 5 by Jocy Best hotel in Munich
What can I say... this is my favorite hotel in Munich :)
January 3, 2014
Rated 2 out of 5 by SunnyKathy123 So Disappointing - Club Lounge
1. Arrived late morning around 11:30 -could not even get a coffee at the Club Lounge was told in incomprehensible English they were closed for cleaning as he motionned us out
2. Concierge replaced by two confused male staff who could not answer any precise questions about restaurants or holiday markets
3. Coldly greeted by a male staff at the empty lounge at 6pm no cheese, cold meats or wine was available we were told - just a few olives,chips and taco chips/sauce. Blonde young woman who checked me in spoke of a Club 'meal' but could not give details...
4. Could not find info in the room on the hotel, MUnich or the prices for the minbar
5. Could not print boarding passes on the Club Floor - spent an hour using the computers by the main desk with other frustrated guests fighting with access and printing -finally a great helpful young woman at the front desk stepped in to help us
6. Returning back at 10pm I asked in the Club Lounge to bring a glass of wine back to my room - not allowed! One glass for one middle aged, tired woman who wanted wine with her bubble bath and to watch the news
7. And to finish off the trip a 32.50 Euros or $42 Candian charge EACH for the shuttle ride to the airport.
8 DID NOT EVEN BOTHER TO LOOK FOR BREAKFAST AT THE LOUNGE
The only saving grace for service at this hotel was the young brown haired woman at the front desk who did her best to help. AND SHE DID HER UTMOST TO APPEASE ME WHEN CHECKING OUT WHEN LEARNING OF MY DISSATISFACTION. ROOM WAS GREAT!
Always trusted Sheraton to be a cut above the rest - you have work to do with your staff.
December 10, 2012
Rated 4 out of 5 by Yateem persönal assesment
-good services(food,internet,laundry,swimming pool,gmnasium).
January 1, 2014
Rated 4 out of 5 The room and food
Room is excellent, especially the view of the city.
The food is good and the service is kind.
December 31, 2013
Rated 2 out of 5 by Tim79 Nice hotel but room not well cleaned
A very nice hotel, good facilities (sauna, pool area, club lounge) and a great view over the city of munich. However, in the bathroom there were many hairs, it looked like it was not really cleaned...
December 20, 2013
Rated 5 out of 5 by UncleLarry PROFESSIONAL STAFF
The staff at the Arabella Bogenhausen are not only well trained in their chosen field, they execute their duties and responsibilities in a manner which instill confidence and calmness to the clients. Always ready to greet you, find solutions to those little ittitants which tired travellers are plagued with. On arrival one is greeted with a radiant smile and a cheery voice, be it at the receptionist, the club room the bell hop or concierge. Such professsional manner gives the traveller that lift in spirit one needs following a long and ffrequently ardious journey. Thus the staff exhibit the cherfullness, knowledge and execution of all tasks in what I define as "PROGESSIONALS".
October 18, 2012
Rated 3 out of 5 by travelduck Poor service and poor breakfast
Out of town location but U-Bahn closeby. When checked in we were told we had been upgraded (two gold card holders booking two separate rooms) but we couldn't tell what we had been upgraded to as the rooms looked like the ones we had booked. Left a note for an extra pillow which didn't turn up. Breakfast was poor. On both days we had to eat in either the cafe or the bar. The cafe had no toaster, in the bar the tables weren't set properly. Coffee was cold on both days. On check out we were charged for breakfast which were included in our rate; this again makes me think we weren't given the rooms we actually booked and were upgraded to the rooms we had booked. Poor showing by the hotel.
October 31, 2012
Rated 3 out of 5 by BudMan2013 Avoid if you will be there during the day
Serious construction going on in the hotel and the surrounding area when I stayed (6-Oct-2013 thru 19-Oct-2013). If you are there for business and leave early in the morning and return later in the evening, you will be OK. If you are there during the day (like my wife) you will hear drilling right outside your window and will have peepers repelling outside your balcony. Breakfast is good, but it starts at 6:30 so I could only enjoy it on the weekend. Traffic is bad between 5 and 6 pm, so returning later is advised. The fitness room and club level were closed during my entire stay. Also, the 20 euros per day for parking and 16 euros per day for in-room internet are excessive compared to other business hotels in the area.
October 20, 2013
Rated 5 out of 5 by BevR This hotel is very comfortable
The room was very nice. The bathroom was a little small; but I am a large person. I had some concern about the bath tub as you had to step up into the tub, and getting out was a little exciting. I have seen this type tub all over Europe, so it may just be something I am not totally comfortable with. The staff was exceptional.
December 6, 2013
Rated 5 out of 5 by Vivaki Great Hotel
Everything perfect except the new club lounge on the weekend it closes at 6:00 in the evening and it serves only peanuts ,fruits and drinks . Why to book a club room the time we cant enjoy the club lounge on the weekend . unexceptable .
December 8, 2013
Rated 5 out of 5 by cotterone This hotel is really confortable
Warm room, confortable bed, excellent breakfast... what else?
December 13, 2013
Rated 5 out of 5 by Vivaki Great Hotel ,great club lounge .
Excellent hotel ,i have booked a club room and i have enjoyed the new club lounge as well as the pool spa facilities . Well done renovations ,excellent service ,excellent manager Robin .
Thank you for everything .
December 3, 2013
Rated 5 out of 5 by Davide72 Great hotel. Great stay!
I stayed one night only due to a short business trip.
Everything was perfect. The room had all the features I expected and even more.
Staff very friendly.
Food very good at the restaurant.
Charming and elegant hotel!
November 22, 2013
Rated 5 out of 5 by Nomad Great Time
Arrived for Oktoberfest - a 15 minute ride in the tube/subway and we were in the heart of Munich. Upgraded to club status with points without fuss or hassle. Parking lot was empty but expensive. Club floor was very hospitable and generous. Had breakfast on the ground floor, which was excellent in quality and cleanliness. Internet access was free for SPG and was straightfoward. The genteman at conciergie loved his job. Ms S. at reception was very helpful as well. There may be closer hotels to downtown but really you cant go wrong here.
November 18, 2012
Rated 3 out of 5 by gee2710 spa under refurbishment
Had hair in the bathroom...... and teh room was next to teh stowage room and very noisy early morning from cleanbing staff having very loud conversation.
Then my key did not work and never received my new key as promised
The spa/sauna is closed for refurbishment and was nto told at check in. The reception staff were the only one that was nice.
Ate at the restaurant, staff had to be called to give you a menu then to order took ages. Staff looked bored and not happy to be there, and service is very slow.
June 1, 2013
Rated 4 out of 5 by Explorer Good stay
Front Desk Staff is friendly and helpful, SPG recognition was great at check-in.
Room with terrace was big and clean. King size bed is really two bed together with separated blankets???
Bathroom has enough space, strange shower with that square shape sinker.
There is a glass wall between the bed and the tub.
Free parking spaces are front of the hotel.
The pool is small and has a strange shape, not really good for swimmers.
The sauna area looks like a cave, two saunas and 2 small aroma steam bath cabins (max 2 person) are available.
There is a "sodameister" water machine opposite the pool beside the fitness room/gym, from which you can drink water or mineral water with gas for free.
This area is on the 22nd floor, there are sunbeds around the pool, so you can relax and enjoy the view.
September 13, 2012
Rated 3 out of 5 by Zelda42 Smell
Unpleasant smell on the 18th floor - like in a hospital
November 13, 2013
Rated 5 out of 5 by Coaggie89 Excellent Location
This was the second time we stayed at this property and would highly recommend staying there again based on location and ease of use to local transportation. Safe and nice area with a lot to offer.
November 4, 2013
Rated 5 out of 5 by Ann16 Super Hotel
This is my favorite hotel in Munich. The service is outstanding.The staff is friendly and extremely helpful. All persons working at reception are very professional especially Ana Marie and Mario. The hotel is located near public transportation and one finds shops for food, clothing, and films nearby. There are also several drug stores in the area. One could not find a finer hotel than the Arabella Sheraton. The view from the Club Lounge is wonderful over the city.
November 7, 2012
Rated 5 out of 5 by Ann16 A Home Away From Home
I like to stay at the Arabella Sheraton each time I'm in Munich. All the staff members at this hotel provide excellent service. They are professional yet friendly and helpful. No matter what I request, some one will always try to find a solution for me. They go out of their way to make things just a little bit easier for the guests especially Ana Marie, Mario, Columbo and Kathrin. I've stayed in many hotels in Munich, but I still prefer this one.
April 14, 2013