Sheraton Munich Arabellapark Hotel

  • ArabellaStrasse 5
  • Munich,
  • 81925
  • Germany
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Note: At this hotel guests 12 and under are considered children. Please adjust the number of adults and children as needed.
Please see room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Age Requirement Policy

Guests must be 18 years or older to check in alone. Guest under 18 years must be accompanied by their legal guardian. Minors traveling alone may only check in if they present a written authorization from their parents. The authorization form must include the original signature of their parents (no copies) and a copy of their ID card.

Rated 3.9 out of 5 by 105 reviewers.
Rated 5 out of 5 Great Stay Thanks a lot - excellent stay, perfect overall, great breakfast May 21, 2013
Rated 3 out of 5 by Smell Unpleasant smell on the 18th floor - like in a hospital November 13, 2013
Rated 4 out of 5 by Great Location This hotel has a great location in a wonderful city January 25, 2013
Rated 5 out of 5 by A great hotel to stay in A great hotel to stay in - great experience January 27, 2013
Rated 5 out of 5 by This hotel has friendly staff and is comfortable Liked the hotel and staff very much November 20, 2012
Rated 4 out of 5 by Good hotel Great facilities for conference June 1, 2013
Rated 2 out of 5 by Where do I begin? I booked two rooms at this hotel in January, and prepaid because of the offer. Upon arrival, it was crystal clear why the rooms were so cheap - nowhere does it mention about the massive construction around the hotel. Strike two: the night we arrived we had gotten caught in massive traffic, and we were famished. We went into the hotel restaurant and ordered a very basic meal. Imagine our surprise when the checks came. Unbelievable! That continued on the next morning - we went down to the other restaurant which had breakfast posted at 14 EUR per person. Instead, we were charged 23 EUR per person. Almost $100 for breakfast for 4 people. I am a seasoned traveller, but this was a bit much even for me. Strike three: Upon checkin, we discovered that supposedly the hotel did not have its own parking facility - another fact omitted from the website, yet it does list a parking fee. I asked the young lady at the front desk where we could park, and she first suggested street parking (really?), and then told me that if we wanted to keep the car in the small parking lot next to the hotel, to bring the ticket and they would validate it as though we were part of a conference. Of course, upon check out, she denied ever saying such a thing, because "the hotel is not affiliated with the parking lot"......so she in fact called me a liar (completely forgetting that my son was with me as I checked in, and he heard her say it as well). I then realized that this would go nowhere fast, so I chose not to make a scene in the lobby, knowing I would be dealing with this directly through other sources. She became confrontational, asked me twice if I didn't want to discuss it, and I finally had to tell her that I would handle it when I got back to NY. As if this wasn't enough, I was then told that the second room that I had booked had not yet been paid for. I again repeated that I had booked and prepaid both rooms in January, but they (now I was dealing with a young lady and a young male trainee) insisted that I had not. So I had to go over to the computer area of the lobby, bring up my credit card statement that showed the charge, take a picture of the screen shot with my camera ( this because you can't just normally print from the computer to the printer.....you have to save, file, and then wait for an email confirmation giving you the document number to input into the printer's keypad, and only then can you print a document. Unfortunately that doesn't work for pdf files, and when I asked for assistance from the front desk, I was told to "read the instructions". So I took the picture with my phone instead and went back to the front desk. The statement clearly showed the Euro amount for both rooms, but the clerk that had insinuated that I had "misunderstood" her instructions about the parking grabbed a calculator and started adding the charges together.....about 4 times. When I asked her if she thought the numbers would suddenly change, she put the calculator down. This is when it gets interesting.....now they both tried to tell me that "their colleagues had changed the rates"....really? After about 45 minutes of this nonsense, they both agreed that yes, I had prepaid both rooms in January. And the icing on the cake? When they told me that the parking fees for the lot that supposedly, allegedly, purportedly is not owned by the hotel would be added to my bill. I will be sending a copy of this to the Sheraton corporate office as well, because this is simply UNACCEPTABLE! I find myself wondering just how many unwitting customers they've managed to scam. And to add further insult to injury, I was only credited with points for one room. NEVER AGAIN! July 15, 2014
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