Rated 4 out of 5 by 51C00 Great Stay
First of all, I would stay again. This was a great stay and recommend others. Staff was excellent and helpful. I do have one suggestion. I understand the hotel has rooms with kitchen. I recommend that if possible, you keep the short term visitors away from longer term visitors. I love the smell of Curry, but after awhile, I feel like I am staying at a restaurant and not at a nice hotel. Either way, thanks and I hope to stay again soon. Lee
December 25, 2012
Rated 3 out of 5 by megaheinz Hotel standard somehow below expectation
- Size and Cleanness of room not fully satisfactory (same for floors)
- Additional services only available by high fees (garage, WIFI, ...)
- Very good breakfast buffet
- Price for lunch the 24th of Dec very ok
December 25, 2012
Rated 5 out of 5 by Mike88888 Great Munich Hotel
If you don't mind to not be in the city center, yet close to a subway station connecting you to Munich's excellent public transit system, this is a good choice hotel with consistent Sheraton experience. Staff was very friendly and efficient. Be prepared for very small elevators and passing some until you can squeeze in. Small but very nicely appointed club lounge.
December 10, 2012
Rated 2 out of 5 by SunnyKathy123 So Disappointing - Club Lounge
1. Arrived late morning around 11:30 -could not even get a coffee at the Club Lounge was told in incomprehensible English they were closed for cleaning as he motionned us out
2. Concierge replaced by two confused male staff who could not answer any precise questions about restaurants or holiday markets
3. Coldly greeted by a male staff at the empty lounge at 6pm no cheese, cold meats or wine was available we were told - just a few olives,chips and taco chips/sauce. Blonde young woman who checked me in spoke of a Club 'meal' but could not give details...
4. Could not find info in the room on the hotel, MUnich or the prices for the minbar
5. Could not print boarding passes on the Club Floor - spent an hour using the computers by the main desk with other frustrated guests fighting with access and printing -finally a great helpful young woman at the front desk stepped in to help us
6. Returning back at 10pm I asked in the Club Lounge to bring a glass of wine back to my room - not allowed! One glass for one middle aged, tired woman who wanted wine with her bubble bath and to watch the news
7. And to finish off the trip a 32.50 Euros or $42 Candian charge EACH for the shuttle ride to the airport.
8 DID NOT EVEN BOTHER TO LOOK FOR BREAKFAST AT THE LOUNGE
The only saving grace for service at this hotel was the young brown haired woman at the front desk who did her best to help. AND SHE DID HER UTMOST TO APPEASE ME WHEN CHECKING OUT WHEN LEARNING OF MY DISSATISFACTION. ROOM WAS GREAT!
Always trusted Sheraton to be a cut above the rest - you have work to do with your staff.
December 10, 2012
Rated 5 out of 5 by Freewheelingmarcos This hotel has friendly staff and is comfortable
Liked the hotel and staff very much
November 20, 2012
Rated 5 out of 5 by Nomad Great Time
Arrived for Oktoberfest - a 15 minute ride in the tube/subway and we were in the heart of Munich. Upgraded to club status with points without fuss or hassle. Parking lot was empty but expensive. Club floor was very hospitable and generous. Had breakfast on the ground floor, which was excellent in quality and cleanliness. Internet access was free for SPG and was straightfoward. The genteman at conciergie loved his job. Ms S. at reception was very helpful as well. There may be closer hotels to downtown but really you cant go wrong here.
November 18, 2012
Rated 2 out of 5 by tiges88 Good breakfast buffet, steam and sauna
This hotel has a good breakfast buffet and it has a swimming pool with 2 sauna and 2 steam rooms which is very good to have in a hotel. The Hotel itself needs an upgrade. It is a bit dreary and some of the staff aren't the most helpful or knowledgable.
November 12, 2012
Rated 3 out of 5 by Melk Internet
Internet should be offered for free. It is not a luxury anymore, it is a standard need such as elevators!
November 12, 2012
Rated 5 out of 5 by Ann16 Super Hotel
This is my favorite hotel in Munich. The service is outstanding.The staff is friendly and extremely helpful. All persons working at reception are very professional especially Ana Marie and Mario. The hotel is located near public transportation and one finds shops for food, clothing, and films nearby. There are also several drug stores in the area. One could not find a finer hotel than the Arabella Sheraton. The view from the Club Lounge is wonderful over the city.
November 7, 2012
Rated 4 out of 5 by femke missing gift
In my original room was a gift from my company, as the hotel switched my room last minute, I lost the gift and the staff was very uninterested about this
November 5, 2012
Rated 3 out of 5 by cme17 Too many things wrong
Stayed for the weekend and booked an executive room with breakfast. At check-in were told, as Gold, that we had been upgarded. However, our room was an executive roon, so not sure what the upgrade was.
At breakfast, we were asked to sign a cheque for breakfast which seemed strange as it was included and were asked to go into a side restuarant - not the main breakfast room. The choice was poor - no white bread or toaster to toast bread.
I left a note, on the bed, to the room maid asking for another pillow. The note was put on the table but did not provide the pillow.
At breakfast on the second day we were asked to go into the bar. No coffee was served and the tables were not properly set - I had to go and find a staff member to get milk for my coffee.
On checkout we were charged for the breakfasts! It took a while to check out as it seemed the wrong details on room type and rate were in the booking.
November 1, 2012
Rated 3 out of 5 by travelduck Poor service and poor breakfast
Out of town location but U-Bahn closeby. When checked in we were told we had been upgraded (two gold card holders booking two separate rooms) but we couldn't tell what we had been upgraded to as the rooms looked like the ones we had booked. Left a note for an extra pillow which didn't turn up. Breakfast was poor. On both days we had to eat in either the cafe or the bar. The cafe had no toaster, in the bar the tables weren't set properly. Coffee was cold on both days. On check out we were charged for breakfast which were included in our rate; this again makes me think we weren't given the rooms we actually booked and were upgraded to the rooms we had booked. Poor showing by the hotel.
October 31, 2012
Rated 2 out of 5 by Ayman Good hotel if youre staying in a clinic
A relatively old hotel, which hosts a clinic on its top floor, and thus as a result the crowd in the hotel are mainly our fellow elder people. At least thats what i have noticed during my stay in the reception.
The hotel accepts dogs inside, which mite be common with some hotels in Europe, however to me is a big no for a hotel.
Have decided to switch to another more luxurious starwood property opposite to this hotel.
The people working there are nice and supportive. I just didnt find the hotel to be to my liking for a number of factors, and chose to stay in another 5 star starwood property instead.
October 30, 2012
Rated 5 out of 5 by UncleLarry PROFESSIONAL STAFF
The staff at the Arabella Bogenhausen are not only well trained in their chosen field, they execute their duties and responsibilities in a manner which instill confidence and calmness to the clients. Always ready to greet you, find solutions to those little ittitants which tired travellers are plagued with. On arrival one is greeted with a radiant smile and a cheery voice, be it at the receptionist, the club room the bell hop or concierge. Such professsional manner gives the traveller that lift in spirit one needs following a long and ffrequently ardious journey. Thus the staff exhibit the cherfullness, knowledge and execution of all tasks in what I define as "PROGESSIONALS".
October 18, 2012
Rated 4 out of 5 by Heiko7777 Fine but...
room cleanliness needs improvement. two of the three days bathroom was not properly clean.
Everything else is fine.
October 15, 2012
Rated 4 out of 5 by Explorer Good stay
Front Desk Staff is friendly and helpful, SPG recognition was great at check-in.
Room with terrace was big and clean. King size bed is really two bed together with separated blankets???
Bathroom has enough space, strange shower with that square shape sinker.
There is a glass wall between the bed and the tub.
Free parking spaces are front of the hotel.
The pool is small and has a strange shape, not really good for swimmers.
The sauna area looks like a cave, two saunas and 2 small aroma steam bath cabins (max 2 person) are available.
There is a "sodameister" water machine opposite the pool beside the fitness room/gym, from which you can drink water or mineral water with gas for free.
This area is on the 22nd floor, there are sunbeds around the pool, so you can relax and enjoy the view.
September 13, 2012
Rated 3 out of 5 by LongVacation Service is poor
Service was not up to standard. The lounge was too small and staff did not care if the guests could find a seat, and the staff was not always there. Front desk always made mistakes and did not care the guests too much. Concierge was good and there was an old man who was really helpful and kind.
September 11, 2012
Rated 4 out of 5 by Mibeth This hotel has a beutifull design
The staff was very friendly en helpful. Breakfast was good. The fitness center was very nice, I only mist the airco. The kids enjoyed the pool and my wife loved the (modern) solarium.
I almost forgot the free Wifi and state of the art computers in the lobby.
Thank you for a pleasant stay!
August 8, 2012
Rated 2 out of 5 by tshumhk Club Lounge & Internet
(1) No refill of cakes at 4pm on club lounge. (2) Internet in the room can only accommodate ONE device. Only ONE phone is connected ! (3) Long waiting queue at check in counter
July 16, 2012
Rated 4 out of 5 by Timetraveller OK
Was very well within expectations of a platinum SPG member.
Only comment for improvement I have, the club floor complimentary food service area is too small. There was not enough room to seat all the guests. I had to take food to my room. Beside that, great hotel and great location.
December 17, 2011
Rated 4 out of 5 by IvanBribir Extraordinary experience
During my stay the stuff was more than kind and usefull. The location is not central, but near the tram and the metro. They were renovating the lobby but the guest werre very well acommodated. I will defintelly come back!!!!!
October 22, 2011
Rated 5 out of 5 by Joner Tolles Hotel mit freundlichem Personal.
Sehr schönes Hotel in sehr guter Lage Unser Zimmer im 18 Stock hatte eine Aussicht auf Müchen die traumhaft war. Das Zimmer war groß und sehr gut ausgestattet mit einem tollen Bad und einem sehr bequemes Bett. Die Sauberkeit war gut es gibt nichts zu bemängeln. Gute U-Bahn und Busanbindungen in der Nähe.
Wir werden auf jeden Fall wieder hier Buchen.
July 11, 2016
Rated 2 out of 5 by peda sehr entäuschend, werde das Hotel nicht wieder besuchen
nachdem wir seit ca. 10 Jahren mehrmals pro Jahr buchten wurde uns am vergangenen Wochenende ein Zimmer angeboten, das jeder Beschreibung spottet.
herabgerissene Kabelleisten, lose Kabel, Scheiben ziemlich verschmutzt. Ein Doppelzimmer mir nur einer Sitzgelegenheit.Tisch mit Spuren abgerannter Zigaretten.
Danke, uns reicht es. Die SPG Karte folgt per Post
June 6, 2016
Rated 5 out of 5 by bubihansi Sehr gutes Hotel
Das Hotel ist sehr gut gelegen man kommt schnell überal hin .War überrascht vom Personal schnell ,hilfsbereit und sehr freundlich . Keine abstriche gibt es nur am Bett waren schon sehr durchgelegen und im Bad die dusche wenn man raus kommt leicht rutschig .Sonst sauber und sehr Freundliches ruhiges und Sicheres Haus . Werde wieder dort mein Urlaub verbringen.
May 15, 2016
Rated 4 out of 5 by M331 Schönes Hotel - Super Mitarbeiter
Die Mitarbeiter an der Bar sowie FO sind sehr freundlich und aufmerksam. Weiter so! :-) - das Hotel ist sehr zu empfehlen für Silvester
January 2, 2016
Rated 4 out of 5 by ZurichFlyer Solides Hotel mit einigen Servicemängeln
Bei meinem letzten München-Aufenthalt wählte ich das Sheraton Arabellapark, weil der Preis ganz ok war (gleich teuer wie das aLoft) und wegen der Lage.
Es traten aber gleich ein paar Service-Mängel auf: Es wurde meinem SPG-Konto nur eine statt zwei Nächte gutgeschrieben (wurde zwischenzeitlich korrigiert), wegen Green Choice wurde das Zimmer nicht gereinigt, den Gutschein musste ich jedoch manuell anfordern und die Kaffeemaschine hatte keine Kapseln.
Insgesamt war ich mit meinem Aufenthalt zufrieden und werde das Hotel sicherlich wieder berücksichtigen. Vielleicht klappt's ja beim nächsten mal besser.
November 22, 2015
Rated 4 out of 5 by ZurichFlyer Ganz gut soweit
Für ein Entspannungswochenende in München wählten wir das Sheraton Arabellapark. Dort waren wir schon lange nicht mehr zu Gast und darum waren wir gespannt, wie sich das Hotel entwickelt hat.
Soweit so gut. Wir bekamen wieder ein Upgrade auf eine Suite. Das war ganz angenehm.
Fenster/Balkon liess sich nicht öffnen, wegen angeblicher Umbauarbeiten an der Aussenfassade. Die Club-Lounge war ganz ok aber es fehlte meiner Meinung nach eine gesunde Auswahl an Lebensmitteln. Mehr Gemüse, Salat etwa würd ich mir wünschen. Im Zimmer stand nur ein kleines Fläschchen Mineralwasser. Das geht ja gar nicht! Immerhin bekamen wir auf ausdrückliche Nachfrage bei der Rezeption noch zusätzliches Wasser gestellt.
July 15, 2015
Rated 5 out of 5 by Zimti Wundervoller Aufenthalt
Ein tolles und luxuriöses Hotel. Es hat Spaß gemacht hier zu nächtigen. Wir kommen auf jeden Fall wieder.
June 22, 2015
Rated 4 out of 5 by janaschmidt2 Sheraton Arabellapark
Großes Hotel, super Ausblick, Frühstück empfehlenswert, tolle Anbindung zur S-Bahn. Gerne wieder
April 23, 2015
Rated 5 out of 5 by vertraulich Tolle Mitarbeiter
Trotz einer sehr späten Anreise mitten in der Nacht waren alle Mitarbeiter der Rezeption sehr sehr freundlich und entgegenkommen. Auch eine Fehlbuchung meinerseits wurde noch kurzkurzfrisitg korrigiert.
Toll, hierher komme ich wieder!
April 6, 2015