Rated 5 out of 5 by Frank69 VIP@ Arabellapark Sheraton Munich
When I booked the room there were some minor issues. The hotel responded fast on it and I could notice that they take complaints really serious. Solved also.
Arriving in the hotel we had a pleasant surprise; Upgrade to a suite with stunning views on Munich and we could use the club facilities. After long days outdoor it was really pleasant we could use the spa, swimming pool and gym. They look really fine. On the outside the hotel looks really big and a little outdated but the inside is a pleasant surprise. So all on all we had a great weekend also thanks to you guys spoiling us with this nice room and some small surprises in the room.
The only things I could mention is the Wifi. My opinion is that in 2014 you can not charge this anymore to guests and to be honest I think it also scare people off to book. For a lot of people this is really important and a lot of other hotels also offer this service complimentary also in the rooms. I was checking my internet in the lobby late at night and I saw some mouse running through the lobby
(wanted to share that privately with you)
July 29, 2014
Rated 5 out of 5 by MikeC71 A great start to our holiday
After a tiring flight from Australia we needed a good rest and you exceeded our expectations. Rooms, service and food were all excellent.
Thanks for making the start of our vacation so memorable.
August 19, 2014
Rated 2 out of 5 by DonJPJ This hotel needs technical improvement
Two of six elevators were out of order, so it took a long time to get down to breakfast, and even longer to go up to my room again. My key card did not work repeatedly, and because of the overloaded elevators I took the stairs two times from the 10th floor.
May 19, 2014
Rated 2 out of 5 by Alexander Avoid it
The Hotel is in major restoration on its top floor: Around the building never ending barricades, very noisy, some wall climbers are there, balconies are VERY filthy so one can't even step out. For the past at least half a year there is no swimming pool or gym or spa but... they simply forget to mention that while you are making your booking. The whole street is half closed because there are several major construction sites around. I would avoid this Hotels for at least another half a year.
October 18, 2013
Rated 1 out of 5 by timb71 Tired
This place is not worthy of the Sheraton name in my opinion.
A generally very tired decor and a 20 minute wait for the lift in morning and evenings.
Terrible experience overall.
April 3, 2014
Rated 2 out of 5 by Ayman Good hotel if youre staying in a clinic
A relatively old hotel, which hosts a clinic on its top floor, and thus as a result the crowd in the hotel are mainly our fellow elder people. At least thats what i have noticed during my stay in the reception.
The hotel accepts dogs inside, which mite be common with some hotels in Europe, however to me is a big no for a hotel.
Have decided to switch to another more luxurious starwood property opposite to this hotel.
The people working there are nice and supportive. I just didnt find the hotel to be to my liking for a number of factors, and chose to stay in another 5 star starwood property instead.
October 30, 2012
Rated 4 out of 5 by BusinessTraveller85 Okay Hotel for business travelers
Slightly negative first impression as my inital room was not cleaned after the last visitor when i arrived on Sunday evening.
However, staff was very friendly and helpful and I was upgraded to a better room.
Very nice fitness facilities (brand new) with a good pool for just relaxing (not soo good for swimming laps as it is curved and not straight).
Breakfast was okay, nothing special and cofee was not very good. It gets very crowded during peak times as the breakfast room is rather small for the amount of rooms in the hotel.
Main issue is that you have to pay for the Internet with 23 Euro per night or 89 Euro for 7 days. Should be included in room price.
June 30, 2014
Rated 4 out of 5 by CYC01 Lovely pool, nice hotel
The lobby felt a bit more like a nightclub than a smart business hotel with the purple low-lighting. The pool area was amazing, and whilst I loved the atmospheric pool lighting and views over the city at night, as a woman there on my own again I felt a little bit vulnerable because it was SO dark and there was just one other guy in there and no supervision... I would also have appreciated breakfast being available earlier and the pool being open from 6am, so that I could take advantage of it before having to leave for my meetings. I also think it's pretty poor that free wifi is not available in the rooms, when I've stayed at much cheaper hotels where it is available. The room was smart and clean and comfortable, but a little small!
January 24, 2014