Rated 3.3 out of 5 by 40
Rated 4 out of 5 by Nika Good Hotel
I'm satisfied I'll be back
February 28, 2013
Rated 3 out of 5 by RafKam Good hotel, by Rio standards
On very relative terms, and given the poor level of hotels found in Rio, this is one of the best of the bunch. Not at all recommended for first time visitors to the city, as it is far away from all the tourist spots and the action in Ipanema/Leblon. It is, however, in Barra which is one of the more laid back and safest areas of Rio, with Rio's longest (and cleanest) beach just across the road.
The rates are too high for this property, owing to the many international firms which now have offices in Barra, and the Sheraton being the only other sizeable hotel in the whole area. It is very frequent for this hotel to be fully booked during the week, and a bit quieter on weekends.
Rooms are spacious, and all have large balconies affording (angled) sea-views. They have a problem with mouldy smell, due to humidity from the sea and carpets, but in recent years they have had successful efforts at minimizing this by replacing most of the carpets inside the rooms by stone flooring. The fixtures in the room are dated, but they all have a lounge area and a small kitchenette/counter. Minibar prices are laughable, and a large bottle of mineral water costs about 8-10 times what you'd pay in a supermarket. In a country where you cannot drink water from the tap this is unfair taking advantage of guests.
The swimming pool and gym areas are great, and so is breakfast, with a very nice spread of fruits and juices.
Unfortunately, the hotel is let down by poor training of staff: everyone is polite and eager to help, but too often lack initiative or simply how to deal with simple problems. Check-in and check out take far too long, and sometimes you find yourself waiting almost 30 minutes.
If this was Ft Lauderdale, this would be a cheap 3-star Sheraton, but because it's in Rio, you pay 3-4 times what you should for what is essentially a mediocre room with mediocre service.
April 15, 2012