Rated 5 out of 5 by spencercanada The hotel was well above what I expected
As a platinum guess I got a suite upgrade and use of the executive floor. First hotel I have ever stayed at that does not charge for the mini bar. Very friendly staff and room was nice
November 22, 2012
Rated 5 out of 5 by Elysium1980 Flawless service
Having stayed in a number of starwood hotels I can say that the staff, especially at the reception desk is spectular. Always very attentive and friendly. I already want to come back.
November 21, 2012
Rated 4 out of 5 by Mike46 Good hotel, but service lacks a bit
We checked in on a Friday night. Check in wasn't busy, so we were able to get suite ( upgrade). However we were not asked about the SPG Platinum gift nor were we advised about the benefits of Platinum at this hotel.
The room was nice and clean, but very warm. We did not find anything to adjust the temperature in the bedroom and when u leave the window open it gets noisy.
The have an executive lounge which is nicely done, but very small so moving around at busy times is not easy and with only one coffee machine in the morning it calls for long waits.
When busy, the staff does not manage to have cups when needed, or glasses. So it is not a nice experience.
A very positive thing is that the lounge is open till 11pm, and youget a drink and snack till that time.
However on that Friday night the lounge was busy and we had a group off quite noisy people, and lounge staff did not react to it.
the hotel is next to the public transportation so very easy to reach and get around. The S Bahn runs every 20min, while the U-Bahn runs every 10min, so check the exact departure time to avoid long waits.
November 14, 2012
Rated 5 out of 5 by aeomar Magnificant
One of the best hotels I ever stayed at. Breakfast is super, so as most of the staff. Men in the reception desk were more than helpful & knowledgable and have anwers to any qustion. I am sorry to say that ladies in the reception were not up to hotel standards, they kept smiling with no real trial to help. Other than that every thing in the hotel is just PERFECT
November 6, 2012
Rated 4 out of 5 by Siri This hotel is nice.
The hotel is in a quiet area of the city, but is very convenient to get to by public transportation. The room was clean and the bed was very comfortable. Staff memmbers were nice and helpful. Breakfast was very good!
November 2, 2012
Rated 4 out of 5 by tubina81 Cosy and comfortable stay in Munich
First of all, thanks a lot for the kind hospitalities of the hotel staff..they have been perfects and very professional..the position of the hotel is extraordinary..because just after the hotel doors, you meet the entrance of the metro station which will bring you to the city center in 5 min (only 4 stops distance to the MarienPlatz)..The hotel room at which we stayed is very clean for all point of view...only thing of which I can criticize is the breakfast salon..the space of the salon is so constricted therefore you are having your breakfast in a congested atmosphere..The hotel such a Sheraton has to have a comfortable and spacious salon to serve the breaktast to their guests...for the rest all is wonderfull...thanks a lot and we have an intention to stay again at Sheraton Hotel during our next visit in Munich...
November 1, 2012
Rated 2 out of 5 by Schh Lack of SPG Recognition
As I travel to Germany about 7 times a year and often to Munich I was disappointed on my most recent stay at the Sheraton West Park. I got there late at night to only find that there were barely any rooms inspite of the fact that being a platinum member, I had confirmed my reservation for 6 rooms via email and a follow up phone call.
The evenin mamager was totally non chalant about any upgrades as they were totally sold out.
I requested that a Manager call me prior to me leaving Germany on Friday and I did not hear from anyone.
Multiple other Starwood options in Munich I would try before the West Park.
October 30, 2012
Rated 5 out of 5 by Relbo Report on my stay Oct. 26, 2012
Everything was best, more than expected. I shall gladly return to your Hotel, if I am next time in Munich
October 30, 2012
Rated 4 out of 5 by Roadster Great location for visits to ADAC.
Club Room had only shower and no coffee/tea making facility
October 29, 2012
Rated 4 out of 5 by Magnolia3237 Average in Munich
Recently stayed for two nights for business. Traveling with four colleagues. As a Platinum member was disappointed in the room allocated, especially compared to my colleagues who had no status. Originally all allocated the same category room. When asked about an upgrade, I was told the hotel was fully booked. Upon checking online, the hotel still had many suites available. The front desk gal had to check with the manager and they begrudgingly upgraded me. Not the sort of experience expected.
Facilities are fine. Room was average compared to other Starwood properties in Munich.
Club lounge was good with a great breakfast and evening snacks.
October 20, 2012
Rated 5 out of 5 by Daniel84 Great Stay
Perfect location for visiting OctoberFest.
October 5, 2012
Rated 5 out of 5 by Jake101 Hotel is in a great location
Hotel is located on top of an underground station.
October 1, 2012
Rated 4 out of 5 by Verified Reviewer Westpark
Room and amenities were very nice. Location very near the underground and train station a big plus. Front desk was very helpful in giving directions and how to use public transportaion. Room service food portions were small, cold, and overcooked. Food in the restaurant was much better.
September 17, 2012
Rated 4 out of 5 by TXUS Service above and beyond
Excellent location with easy access to subway and sbahn. good property, nice club lounge with good service. nice fitness area, though rooftop location and large windows overwhelmed AC and made it hot.
Staff VERY helpful. Left contacts in room, went back a couple hours and they could not immediately find them. Checked again next day, and they were still searching. Called me a few hours later and I had just left on airport train. Manager drove to airport and returned them to me in person before I left on my flight.
July 13, 2012
Rated 5 out of 5 by Emery Comfortable Hotel
Stayed here in October 2011 with our then 6 month old son and had a wonderful stay. Helpful staff, clean and comfortable rooms, well connected by underground and trains. Good breakfast. Room was too hot on arrival but easily dealt with and swimming pool was out of use but otherwise a fautless service provided. Would definitely reccomend and stay again in the future.
July 3, 2012
Rated 5 out of 5 by Buckshot 6 Day Munich Stay At Sheraton Westport
We felt the hotel was well located for travel throughout on the train line. We just walked outside and a lift took us to the platform. Commend Felix on showing us how to and where to get 3 day passes etc.
Above and beyond. Rooms and whole hotel were always extremely clean. Liberal policy of free internet in the lobby was great. Helped pass those hours once back from the city. A real asset to your hotel is also Nick who takes care of 3rd shift and is extremely helpful and very alert on how to deal with the customers and make them feel at home .
June 9, 2012
Rated 3 out of 5 by Edulinka Unpleasant experience
My wife and I and four of our friends traveled to Munich and stayed at the Sheraton Munich West Park Hotel ( Room 636,618,720) from 5/18/12-5/24/12. It was a good place to stay for the most part; close to the subways and the neighborhood was nice. The staff was friendly and tried to do everything to make our stay pleasant. We had an unpleasant experience with one of the staff members from the restaurant named Annika. We returned to the hotel after a busy day of sightseeing and sat down at the restaurant outside where there was no one eating. We had a bottle of water and strawberries from the farmer's market. Annika very rudely told us to leave because we didn't get the water and "food" from the restaurant. She displayed extremely poor customer service and was an embarrassment to your establishment. The following evening we sat at the same table outside, there were some people eating inside but no one sitting at the outside part. The same woman told us that we had to get up and give her the seat cushions because the restaurant was closing. Again, she was extremely rude and made us feel unwelcome in our own hotel. The restaurant remained open an additional hour after she insisted that we give her our seat cushions. When we asked her for her name she refused to give it to us until we spent over 5 minutes of our time insisting that she give us her name. We were surprised to receive this kind of treatment since everyone else at the hotel was extremely accommodating. We have traveled the world and stayed at Sheraton hotels many times and this is the first time that we encountered such issues with a person who is supposed to be representing the Sheraton name.
May 30, 2012
Rated 5 out of 5 by PeterY Great hotel to use in Munich
Stayed for 3 nights after a group tour to Southern Italy and Sicily, and were delighted to finally get back to the comforts of Sheraton. The hotel location was great and we had no problem using the trains to/from the airport and into the center of the city using day passes. Did not really use the restaurants in the hotel because we wanted to have the Bavarian experience of the beer halls and Pork Knuckles. The beds are comfortable, and the coffee maker comes in handy if you want to have late night tea or coffee. Overall a great hotel to use in Munich if you want a have a base to use to explore the city. I will definitely come back to this hotel again if I'm in Munich again.
May 14, 2012
Rated 2 out of 5 by Addisongreen Just not up to standard
I would classify this Sheraton as a Tourist Bus Hotel/Business Hotel only for people working in the area.
Service was very poor from arrival through check-in. Front desk staff were not pleasant, room type booked via the SPG site was not the one provided in check-in (first time ever with a Starwood Property). Reception basically told me too bad....
Positives - it is an ok hotel for the money. The service at the bar was very good.
Maybe it was just a bad day and thus bad luck for me, but this would have to be my worst experience at a Starwood property.
May 3, 2012
Rated 5 out of 5 by Paul67 Fantastic
Everything from the moment of arrival to I left was fantastic! There were little things done along the way that made this stay exceptional and made me feel special as a Platinum member.
February 12, 2012
Rated 5 out of 5 by jan7x Very nice stay
Stayed there with my family for 1 night. Very nice staff and they really make you feel welcome with the handwritten welcome letter in the room, the "bayern style" dressed plastic ducks for the kids to the friendly service in the lounge. With more than 120 hotel nights pr year, i can honestly say, this was one of the best. Thank you very much and see you next time in Munich.
January 18, 2012
Rated 5 out of 5 by Mats56 Quite Good
All staffs are friendly and the facility is very clean and well refurblished even it looks a little old.
Of course it is not situated in the centre of Munchen, quite good value for money.
January 17, 2012
Rated 3 out of 5 by grave176 Good location
Location is very good, the subway is just steps
away. Room was new and everything you need. The beds are very small and the blankets as well.(twin beds)
They did not mention that the pool and spa was closed for several months, i had to find out when i was searching for it in my swimming suite. The rooms are very hot, the A/C was not working. Because the windows can't open much i could not sleep and checked out at 1 am to find an other hotel. The man at the reception did not care at all.
The club lounge was very good, with plenty of drinks and snacks/salade
December 22, 2011
Rated 5 out of 5 by Matcrf Great location, great hotel!
I stayed here with my girlfriend for 3 nights in December and really cannot recommend the hotel enough. The staff were very friendly and helpful. It's located only 3 u-bahn stops from the main train station and 4 from Karlsplatz which is where we usually started our days from. The breakfast provided has to be one of the best I've ever experienced at a hotel and the facilities were superb. Room was clean and sheets and towels changed everyday. The one thing that lets it down a little is the lack of free wifi in rooms. This is available in the lobby however but feel it should be available in room too. Overall though we really enjoyed our stay and wouldn't hesitate booking again and recommending to family and friends!
December 21, 2011
Rated 4 out of 5 by jechho Good and safe choice in Munich
A nice and reliable choice if you are in Munich. Not centrally located, but very close to the subway.
Nice Starwood preferred guest recognition. The suite we had was pretty standard, but the lack of a sofa/sitting area was a let down.
The room had a modern feel and it was very quiet. The king bed had two smaller blankets (instead of one king sized one), but I have seen this at other hotels in Germany as well. We asked for an extra pair. The king bed was also smaller than your average SPG king bed - a bit strange, as I thought the SPG/Sheraton beds were universal.
The club lounge is very good at this hotel, with a lot of food/beverage selection.And plenty of refills throughout the day. You can easily sit here for hours and enjoy the great view. Worth the extra charge.
Local area is nice, with a lot of great restaurants/bistros. Would return in a heartbeat.
November 14, 2011
Rated 4 out of 5 by mkoller64 Ideales Geschäftshotel im Westen Münchens
Ich habe eine Nacht im Sheraton Westpark in München verbracht, wobei ich weder das Restaurant noch den Spabereich benutzt habe. Mein Beurteilung beschränkt sich auf die Lobby, Reception und das Zimmer. Man kann das Hotel nicht unbedingt als schön bezeichnen, sondern funktionell und effizient. Der Check-in und Check-out Vorgang verliefen sehr speditiv und freundlich. In der Lobby gibt es neben der Bar auch eine Business-Ecke mit Zeitungen und Computerzugang.
Mein Zimmer war sehr ruhig und sauber und durchdacht eingerichtet. Das Internet funktionierte bestens, da Bett war bequem und die Temperatur und Luft angenehm. Falls man länger als eine Nacht bleibt, kann man beim ‚Make a Green Choice‘ Programm mitmachen. Man kriegt extra spg Punkte, wenn man auf das Reinigen des Zimmers verzichtet. Eine, wie ich finde, wirklich gute Initiative.
Mit der U-Bahn oder der S-Bahn ist man schnell am Hauptbahnhof oder in andern Teilen Münchens.
June 30, 2016
Rated 5 out of 5 by Westermann200 Business Hotel mit bester Lage
Sehr angenehmes Hotel,
Zimmer sehr gut und ansprechend,
Club Lounge absolut perfekt, gutes Speisenangebot und freundliche Mitarbeiter.
Tiefgarage nicht für größere Fahrzeuge geeignet.
March 27, 2016
Rated 4 out of 5 by ebnerch solides Stadthotel mit tollem Personal
Hatte einen sehr angenehmen Aufenthalt im Sheraton Westpark.
Das Hotel ist naütrlich nicht mehr das Neuste aber gut gewartet und vorallem mit sehr zuvorkommendem und freundlichem Personal ausgestattet.
Einzig die Frühstücksauswahl könnte ausgebaut werden.
Lage direkt neben der U-Bahnstation ist ebenso gut.
December 20, 2015
Rated 4 out of 5 by THOMUE gutes Hotel für einen kurzen Aufenthalt
Freundlicher Service am Empfang.
Saubere aber etwas zu kleine Zimmer.
Leider war die Lounge um das Buffet herum ziemlich dreckig und der Teppich wohl schon in die Jahre gekommen.
Das sehr schlechte Frühstück in der Lounge ist nicht zu empfehlen, man reicht seinen Gästen auch nur ein Minimalangebot.
Es ist viel gemütlicher das Frühstück im Restaurant einzunehmen, dort gibt es große Auswahl in guter Qualität.
Die Verpflegung am Abend in der Lounge sowie der Service war sehr gut.
Ansonsten passte alles.
October 12, 2015
Rated 5 out of 5 by Holtorf dieses Hotel ist gut ausgestattet
Beeindruckt waren wir von dem sehr hohen Schlafkomfort
August 30, 2015