Rated 4 out of 5 by KB228 Great Property Near Underground
This property is likely going to be renovated in the next couple years as it looks dated. That said, the property is clean, the rooms are comfortable, and the staff is quite friendly. It is walking distance to shops, restaurants, and parks. When we arrived, Nadine (at the front desk) was lovely to us and marked all the different Christmas markets on a map and helped us decide which ones to go to first. The Club Lounge is a nice place and had a good variety of beverages. This is a property I would stay at again if I returned to Munich. I appreciated the delightful customer service and the spacious room.
December 27, 2015
Rated 5 out of 5 by Biggi2015 Very good service
Excellent service during check-in and during our stay. When a little problem occurred because the rooms were too cold and the heating did not work properly, the staff at reception reacted immediately, and solved the problem quickly. The bar area is very nice and also the staff there is very service oriented and nice. Parking is not so easy, one should drive up to the entrance, unload the luggage and then look for parking space. Possible alongside the street, but don't forget to pull a ticket from the machine, police is controlling frequently.
December 7, 2015
Rated 5 out of 5 by DJacobs Lovely new renovated Sheraton - great value!
Very nice, new Sheraton with Club Lounge, great value.
Not in the city centre but next to the U-Bahn, just a 5 min ride.
Great, new, a bit stylish for a Sheraton, we loved it!
STAFF / SERVICE: 4/5
Above average, good service.
RESTAURANTS: 4/5 & (VEGETARIAN / VEGAN OPTIONS: 3/5)
Nice food, not overpriced.
SPA / FITNESS: 5/5
Nice gym, well equipped and a lovely spa area with sauna and steam room.
SPG RECOGNITION: 4/5
Above german average SPG regcognition.
The club lounge and the spa area.
DID NOT MEET EXPECTATIONS:
Does not apply.
VALUE FOR MONEY: 5/5
ONE THING TO KNOW:
Buy a U-Bahn day pass, and explore the city. It isn't low class at all, and the U-Bahn in Munich is very clean.
October 23, 2015
Rated 4 out of 5 by Cmhockey55 Nice Hotel, Decent Location
This is a very nice Sheraton located in the Western part of Munich. Extremely easy to get to on the S7 (S-bahn) or U-bahn, as the stop is right next to the hotel. About 5 minutes from the Munich Hbf.
The rooms are very nice; modern, clean, comfortable. Very nice representation of the Sheraton brand. Staff was friendly and helpful. Wifi is free if you are a member of Sheraton's allegiance program, so definitely sign up if you haven't already!
The only concern I have was the buffet breakfast. Really nice buffet don't get me wrong, but we had a weird experience. The night before, the man at the reception offered us the breakfast for 14 EUR per person instead of the normal 22EUR (He stated that if you ordered the breakfast the night before, you would get a discounted rate). Thinking that this was a great deal, we took it. However the next morning when we arrived at the restaurant, the woman working was intent on charging us full price. She made me sign a bill that no one else had to sign, and stated that we could only get breads and jams for 13 EUR/ person. I was very confused, as the man at the reception had mentioned none of this and gave me the impression that we would get the entire buffet. But the worst part was the she was keen on watching us the entire time! She focused her attention on us, ensuring that we were only eating breads. It felt extremely uncomfortable and in my opinion, unprofessional as we believed we had paid for the entire buffet breakfast. I understand that this could simply be a misunderstanding, but it sort of left a bad taste in my mouth.
Regardless, I would definitely stay here again, just enquire to what exactly you're paying for and getting if you get the buffet breakfast!
July 6, 2015
Rated 4 out of 5 by PermanentTraveller Friendly staff
The staff at the bar was really very friendly, it's nice to talk with them. Food: I ordered "Schnitzel" (recommendation of the hotel staff), but unfortunately the side dish was very little; taste was okay.
July 2, 2015
Rated 4 out of 5 by Beth27 Satisfied
Arrived by car. Parking at EUR20 was quite expensive. Reservation made at Club floor but no suite upgrade. U-Bahn station at entrance of hotel made travelling to the city very convenient. Lounge open till 11pm and stocked with drinks and snacks. Light hot dinner available daily. One of the best Starwood lounges. Room/bathroom a bit old fashion but clean and comfortable. Bathtub with half-glass door which meant water spilling out on floor. Excellent Wifi.
June 21, 2015
Rated 5 out of 5 by Elilena Excelent hotel for business ana leisure travel
Nice hotel. Comfortable rooms. In twin room was everything for 1 person. 1 coffee cup. 1 glass foe water etc. even after first night maid does not inform F&B that there are two persons in the room. Very good breakfast. Very proffesional staff.
April 13, 2015
Rated 5 out of 5 by newegg Outstanding Value; Love to Visit Munich
Had 2 rooms here for 3 nights with my family. Excellent service, very clean and pleasant with terrific location next to very efficient and safe subway system. Breakfast is good and club lounge is excellent. Not a luxury hotel, but very practical and comfortable. Family was sad to leave. This hotel is equally good for family leisure and business travel. I think of it as our home in Munich!
April 6, 2015
Rated 5 out of 5 by MDTC Consistently the best hotel
I have stayed at this hotel many times (30+) on business and never had anything but a positive experience.
The staff are superb. Courteous, friendly, knowledgable and helpful.
The hotel has a nice lounge and a good gym. Better than most I have experienced.
The rooms are clean and comfortable.
February 19, 2015
Rated 5 out of 5 by DJacobs Perfect location! Clean and new room!
The hotel is not in the city centre but for us it is good location, not so many crowed and a little bit out of the town. Hotel has the private access to the train station so we can go anywhere easily. We was quite surprised that the hotel’s rooms were quite new, we think they renew last year or something, everything was really new. The bed is always comfortable for Sheraton, we slept really long that night. They provided complimentary water, no Starwood hotel from Europe would do this so far. Sauna and stream room are good, they are both new and fresh. Helpful staff, I was sick during that time and I asked them where could I find Pharmacy on Sunday, She helped us and show us the direction how to get there. It was a short stay in Sheraton Westpark Munich this time.
For the next time we would love to stay longer, and we cannot wait to come back to Munich and stay with them again.
February 19, 2015
Rated 4 out of 5 by Nikoloz Calm & friendly
I visited the hotel together with my wife on a vacation in Munich. The place is very good for ppl seeking calm and comfort, u get there easily by underground (U4,U5) and it is well located to city's best attractions.
The hotel is clean, comfy +there's a very good gym.
The staff is fantastic, very responsive and friendly. We've been kindly assisted by Ms Zimmer, she made all arrangements for our stay in Munich, thanks to her our stay was very productive. Visited many places in and outside Munich.
December 11, 2014
Rated 5 out of 5 by razor1234 Very comfortable
Much better on the inside than the outside. A few great restaurants within walking distance. S and U bahn within steps of the hotel - 5 stops to the Marienplatz - less than 10 minutes.
December 7, 2014
Rated 5 out of 5 by elmenda68 Excellent
Subway station at the gate, very confortable room and the best thing are the people working there.
December 4, 2014
Rated 4 out of 5 by Guest112014 good hotel for business travelers
Was a nice stay...nice rooms, tasty food and good service
November 19, 2014
Rated 5 out of 5 by Katrinahst SPG GOLD MEMBER
Drive from Swiss to Munich in a heavy snow evening. I told reception I hope to have a good rest. Reception upgraded my room to suit with a bathtub. Best experience in SPG hotel.
November 9, 2014
Rated 1 out of 5 by Elysium1980 Below expectations...
First of all I did not get an upgrade as apparently "all rooms" were booked however they knew I was coming and they should plan accordingly. Secondly the fit-out and decor of the rooms is extremely basic. If you arrive late, there is no chance even for a sandwich which is terribly disappointing at a hotel like Sherataon. Also, the mini bar in the room does not include anything apart from soft drinks and beer.
As for the food - also quite basic and unimpressive.
October 30, 2014
Rated 4 out of 5 by Cvics Great hotel for Munich
This is a great place for Munich. I really like staying here as the location is good and the Ubahn is so easy for getting around Munich. The rooms are good and the breakfast at the hotel is good. The Sheraton club is good and always a good place for a beer as is also the hotel lobby. They always have Time magazine for the English guests. All in all, nice friendly staff and a nice place to stay when traveling for work in Munich
October 22, 2014
Rated 5 out of 5 by john100do hotel
This was one of the most pleasant stays we had because of the location - the restaurants around the hotel is great and the trans station on the doorstep - great hotel for business travel
October 20, 2014
Rated 5 out of 5 by jmari636 Very Pleasant Sheraton Munich Experience
Very pleasant/welcoming hotel staff. We had a wonderful time at this hotel. Very clean and comfortable room. Train access to sights and main train station and train airport is very convenient. Lobby very well decorated, enjoyed the steam room and exercise room as well.
October 10, 2014
Rated 5 out of 5 by Rockslide Great experience
This hotel has it all.
Great attentive staff.
The hotel is very clean and rooms are super comfortable.
Good atmosphere in the bar in the evening.
Location is perfect, U_BAHN, S-BAHN and walking distance to Oktoberfest
October 4, 2014
Rated 5 out of 5 by StevesTravels Excellent Stay - Very Much Enjoyed it!
Wonderful hospitality! Nice well kept rooms. Great staff in service. Very nice check-in experience with an upgrade provided. Like my stay a lot. Concerns were adressed immediately.
October 3, 2014
Rated 5 out of 5 by drwu Cool place to stay, bit loud at night...
+++ Great Hotel, polite staff, superb rooms including service, clubmember special perfect, fitness room top incl. sauna
- close to railway station causes noise
September 23, 2014
Rated 4 out of 5 by pjmd Met my expectations
Nothing extraordinary but excellent for a Sheraton. No complaints
August 20, 2014
Rated 4 out of 5 by wanderer54 Great breakfast
Very efficient and friendly.
Gold stays meant that I was upgraded to Club However, very disappointed that this did not accord Club Lounge access! Being on a e higher level with not much diff in rooms does not mean much!
Great breakfast and friendly staff.
August 18, 2014
Rated 4 out of 5 by Flora Excellent location
Nice to receive pre-arrival email to help plan our stay. Disappointed that there were only 3 sets of towel when we specifically booked for 4 people in numerous emails. When we asked for one extra towel, the staff said there was no more and told me to get one from the fitness center which was a very disappointing response. One night at 1am when we all went to bed for a couple hours already, a hotel staff called and asked if we ordered any room service. This was an unacceptable mistake and I was really upset. The staff needs better training in customer service.
August 14, 2014
Rated 4 out of 5 by ArtemK Very good hotel
Excellent hotel staff, very good location, professional and friendly hotel management
August 13, 2014
Rated 5 out of 5 by ilovespainish Very good and cosy hotel
Stay at this hotel twice this month. Very clean, spacious, cosy and the services are great! Will definitely come to stay again. Thank you.
July 19, 2014
Rated 5 out of 5 by NONAME001 High Quality of Service
July 11, 2014
Rated 5 out of 5 by tamjomc Great hotel next to train
Great location next to train. Restaurant here is amazing!! Staff went above and beyond.
July 10, 2014
Rated 5 out of 5 by ArtemK Great Hotel Always
Very good Hotel and excellent staff on the reception and everywhere you get warmly personal and all your need are on the first place, you can realy see it
July 4, 2014