Rated 4 out of 5 by Cmhockey55 Nice Hotel, Decent Location
This is a very nice Sheraton located in the Western part of Munich. Extremely easy to get to on the S7 (S-bahn) or U-bahn, as the stop is right next to the hotel. About 5 minutes from the Munich Hbf.
The rooms are very nice; modern, clean, comfortable. Very nice representation of the Sheraton brand. Staff was friendly and helpful. Wifi is free if you are a member of Sheraton's allegiance program, so definitely sign up if you haven't already!
The only concern I have was the buffet breakfast. Really nice buffet don't get me wrong, but we had a weird experience. The night before, the man at the reception offered us the breakfast for 14 EUR per person instead of the normal 22EUR (He stated that if you ordered the breakfast the night before, you would get a discounted rate). Thinking that this was a great deal, we took it. However the next morning when we arrived at the restaurant, the woman working was intent on charging us full price. She made me sign a bill that no one else had to sign, and stated that we could only get breads and jams for 13 EUR/ person. I was very confused, as the man at the reception had mentioned none of this and gave me the impression that we would get the entire buffet. But the worst part was the she was keen on watching us the entire time! She focused her attention on us, ensuring that we were only eating breads. It felt extremely uncomfortable and in my opinion, unprofessional as we believed we had paid for the entire buffet breakfast. I understand that this could simply be a misunderstanding, but it sort of left a bad taste in my mouth.
Regardless, I would definitely stay here again, just enquire to what exactly you're paying for and getting if you get the buffet breakfast!
July 6, 2015
Rated 4 out of 5 by PermanentTraveller Friendly staff
The staff at the bar was really very friendly, it's nice to talk with them. Food: I ordered "Schnitzel" (recommendation of the hotel staff), but unfortunately the side dish was very little; taste was okay.
July 2, 2015
Rated 4 out of 5 by Beth27 Satisfied
Arrived by car. Parking at EUR20 was quite expensive. Reservation made at Club floor but no suite upgrade. U-Bahn station at entrance of hotel made travelling to the city very convenient. Lounge open till 11pm and stocked with drinks and snacks. Light hot dinner available daily. One of the best Starwood lounges. Room/bathroom a bit old fashion but clean and comfortable. Bathtub with half-glass door which meant water spilling out on floor. Excellent Wifi.
June 21, 2015
Rated 5 out of 5 by Elilena Excelent hotel for business ana leisure travel
Nice hotel. Comfortable rooms. In twin room was everything for 1 person. 1 coffee cup. 1 glass foe water etc. even after first night maid does not inform F&B that there are two persons in the room. Very good breakfast. Very proffesional staff.
April 13, 2015
Rated 5 out of 5 by newegg Outstanding Value; Love to Visit Munich
Had 2 rooms here for 3 nights with my family. Excellent service, very clean and pleasant with terrific location next to very efficient and safe subway system. Breakfast is good and club lounge is excellent. Not a luxury hotel, but very practical and comfortable. Family was sad to leave. This hotel is equally good for family leisure and business travel. I think of it as our home in Munich!
April 6, 2015
Rated 5 out of 5 by MDTC Consistently the best hotel
I have stayed at this hotel many times (30+) on business and never had anything but a positive experience.
The staff are superb. Courteous, friendly, knowledgable and helpful.
The hotel has a nice lounge and a good gym. Better than most I have experienced.
The rooms are clean and comfortable.
February 19, 2015
Rated 5 out of 5 by DJacobs Perfect location! Clean and new room!
The hotel is not in the city centre but for us it is good location, not so many crowed and a little bit out of the town. Hotel has the private access to the train station so we can go anywhere easily. We was quite surprised that the hotel’s rooms were quite new, we think they renew last year or something, everything was really new. The bed is always comfortable for Sheraton, we slept really long that night. They provided complimentary water, no Starwood hotel from Europe would do this so far. Sauna and stream room are good, they are both new and fresh. Helpful staff, I was sick during that time and I asked them where could I find Pharmacy on Sunday, She helped us and show us the direction how to get there. It was a short stay in Sheraton Westpark Munich this time.
For the next time we would love to stay longer, and we cannot wait to come back to Munich and stay with them again.
February 19, 2015
Rated 4 out of 5 by Nikoloz Calm & friendly
I visited the hotel together with my wife on a vacation in Munich. The place is very good for ppl seeking calm and comfort, u get there easily by underground (U4,U5) and it is well located to city's best attractions.
The hotel is clean, comfy +there's a very good gym.
The staff is fantastic, very responsive and friendly. We've been kindly assisted by Ms Zimmer, she made all arrangements for our stay in Munich, thanks to her our stay was very productive. Visited many places in and outside Munich.
December 11, 2014