Rated 2 out of 5 by Florentine Not meeting SPG standards
Unfortunately, the Hotel does not meet SPG standards: Internet did not work properly, breakfast was small and mediocre, queue to check out very long, no recognition what so ever of my SPG status. I would not stay again.
May 12, 2016
Rated 5 out of 5 by Mike46 Always nice to return
We got a nice upgrade to a suite, which doesn't happen too often these days unless you use an upgrade voucher.
The room was clean, a bit worn though but provided a comfy place to stay.
The lounge is a bit small, but serves a good selection of breakfast items and a few nibbles in the early evening. Big plus is that you can get a beer or glas of wine till 11pm in the lounge free of charge.
Front office staff is friendly and within minutes by subway you are in the heart of Munich
May 6, 2016
Rated 5 out of 5 by dragon275 Excellent food
Excellent food at club lounge, full dinner available. Wine selection could be better and change sometimes but therefore drinks are available full day until 11pm.
Staff very responsible and attentive. Service is much better than sheraton arabellapark.
Location is ok and only 10 min to city center by underground
April 9, 2016
Rated 5 out of 5 by Ning14 The stay in hotel was great!
Everything was great during my stay, and I am very thankful to the wonderful service given by the staff. This is the first time I got a suite upgrade and it was excellent!
April 7, 2016
Rated 3 out of 5 by Svenne102 Decent Sheraton
The hotel is right at Heimeranplatz, a central location in Munich. The city center, Westpark and the Wiesn are all close by. There is a convenient S-Bahn and U-Bahn station right next to the hotel.
The hotel is comfortable but does not offer the luxury of Sheraton Hotels in Asia and the US. Rooms are functional and clean.
The Lounge is located on the top floor and offers a breakfast and some snacks.
February 15, 2016
Rated 4 out of 5 by KB228 Great Property Near Underground
This property is likely going to be renovated in the next couple years as it looks dated. That said, the property is clean, the rooms are comfortable, and the staff is quite friendly. It is walking distance to shops, restaurants, and parks. When we arrived, Nadine (at the front desk) was lovely to us and marked all the different Christmas markets on a map and helped us decide which ones to go to first. The Club Lounge is a nice place and had a good variety of beverages. This is a property I would stay at again if I returned to Munich. I appreciated the delightful customer service and the spacious room.
December 27, 2015
Rated 5 out of 5 by Biggi2015 Very good service
Excellent service during check-in and during our stay. When a little problem occurred because the rooms were too cold and the heating did not work properly, the staff at reception reacted immediately, and solved the problem quickly. The bar area is very nice and also the staff there is very service oriented and nice. Parking is not so easy, one should drive up to the entrance, unload the luggage and then look for parking space. Possible alongside the street, but don't forget to pull a ticket from the machine, police is controlling frequently.
December 7, 2015
Rated 5 out of 5 by DJacobs Lovely new renovated Sheraton - great value!
Very nice, new Sheraton with Club Lounge, great value.
Not in the city centre but next to the U-Bahn, just a 5 min ride.
Great, new, a bit stylish for a Sheraton, we loved it!
STAFF / SERVICE: 4/5
Above average, good service.
RESTAURANTS: 4/5 & (VEGETARIAN / VEGAN OPTIONS: 3/5)
Nice food, not overpriced.
SPA / FITNESS: 5/5
Nice gym, well equipped and a lovely spa area with sauna and steam room.
SPG RECOGNITION: 4/5
Above german average SPG regcognition.
The club lounge and the spa area.
DID NOT MEET EXPECTATIONS:
Does not apply.
VALUE FOR MONEY: 5/5
ONE THING TO KNOW:
Buy a U-Bahn day pass, and explore the city. It isn't low class at all, and the U-Bahn in Munich is very clean.
October 23, 2015