Rated 4 out of 5 by Gerry007 Lacks choice of restaurants
The clerk at check-in, Christie, was simply outstanding. My profile had a preference for a king size bed but this did not get through when using Starwood points.
Christie went the extra mile to ensure a king size bed was made available to me.
Unfortunately, it has become more difficult to get what you want when using Starwood points. It is a long way from the Westin experience I enjoyed back 20 years ago when I first became a Westin Preferred Guest.
February 25, 2014
Rated 3 out of 5 by kuleana Promises not kept
My visit began with the information that the room I had confirmed over a year previously was not available. Although accomodations were made, this was a major disappointment. This was in contrast with the wonderful sincerity and aloha of the cultural staff (especially Nani and Grayden), the great location and the historic setting.
February 24, 2014
Rated 4 out of 5 by ellen new to the big island
what a difference another island is, we normally go to Maui, but added the Big Island to out trip. We enjoyed our stay. The snorkeling was VERY good at Kahluu Beach Park about a mile from our hotel.
Enjoyed it very much,
February 22, 2014
Rated 3 out of 5 by Unique0401 Not for couple 40 and under
The hotel it self was nice. Great views from room. They kept the room clean. The only problem my husband and I had was that everything closed at 10pm its a resort and we couldn't get anything to eat after 10pm. The dinning options were limited. So be ready to use the shuttle/rental car to seek other option over priced at the resort. If your looking for entertaiment after hours not the hotel for that. The resort was for older crowd. Also there is no good sand beaches in the area.
February 19, 2014
Rated 4 out of 5 by lisa567 ms. good
excellence location and stylist interior design made us fully feeling of vacation hawaii . relax and beauty.comfort and warm all over the resort. we are coming back next time !!!!!!
February 21, 2014
Rated 3 out of 5 by Lora2012 Changed to the negative
We have stayed here at least 6 times, always for a couple of weeks and enjoyed our stays enormously.Always got special treatment and generous upgrades. Being Platinum members we are used to and expect a certain treatment around the world. Not here anymore. We got a room that we paid for, no upgrade in sight because the many groups they had - I was told - and because we stayed for such a long time. I should, however, come by the front desk daily or call to find out about an upgrade. Good service would be to call me, wouldn't it?
At check-in I've been asked what I preferred, the points or continental breakfast. I decided for breakfast but was given a coupon only on special request. No personalized welcome letter, no preparations for our arrival.
We understand that big groups are better for the revenue of the hotel than individual guests and that it must be great to have the guests only for a couple of nights. Well, we will change our travel plans in the future, there are Sheraton hotels that are still caring and honor our status.
February 7, 2014
Rated 1 out of 5 by tireman customer service
We were attending a large group function at this hotel. The staff and management were ill prepared for the size of the group. Service was lacking complete with an "I don't care attitude" from the staff. Front desk was not helpful when trying to upgrade rooms when we were going to stay on an extra week after the function. But we left to go to another resort. SPG rewards has no meaning at this Sheraton unless you are at the highest level. Housekeeping was fabulous and met all of our needs. Rooms need more improvements, very old hotel.
February 16, 2014
Rated 5 out of 5 by Flashbulb99 Only 2 Days but FABULOUS!
As part of a 3 Week vacation we only had a couple of nights to fill in to complete our travel plans. We chose the Sheraton Kona and boy are we glad we did! Wonderful room, great view, amazing food and great service! Thanks Sheraton Kona. We'll be back (for longer next time!)
February 20, 2014