Rated 5 out of 5 by DavidT11 Great wedding venue
My niece had here wedding here and it was elegant and easy from beginning to end. The hotel staff took care of everything and made it very easy on the whole family involved. Beautiful ceremony overlooking the ocean bay with music and flowers everywhere.
July 14, 2014
Rated 4 out of 5 by Summer14 This is hotel has decent size room
I booked the ocean view facing the bay, which was beautiful. The beds were very small. The mattress sheets were very short. It keeps rolling up on me. The maid service were inconsistent - some days we are short of soaps, others coffee. But overall, our room was clean and always had the correct number of towels. The Concierges were mostly good - 1 may be less friendly. Guest service calls were picked up slowly. Front desk service was good. Valet was very friendly and so was the poolside service. We didn't eat at the hotel once - too expensive. Very disappointed the Golf course there was closed.
July 17, 2014
Rated 4 out of 5 by Monkeymum Lovely stay at Sheraton Kona
Had a wonderful time staying at the Sheraton Kona Resort and Spa. Grounds are well maintained and pool area is great. Friendly staff. The only thing is the bathrooms could do with an update. Beds are comfortable and the room is spacious. I would definitely recommend this hotel to families and I think it's also a lovely place for a wedding.
July 22, 2014
Rated 4 out of 5 by Michelle1961 Great location and attentative staff
Asplatinum members we had a nice suite up-grade and chose the free continental breakfast; good value. The hotel needs some renovation in the bathrooms and noisy airconditioning but comes with spacious rooms. Great location and the ocean view rooms allow for great manta ray watching at night.
July 22, 2014
Rated 5 out of 5 by HappyCustomer2014 Great service
An example of the great service we received throughout our stay. We had to change rooms because of the air-conditioning not working and the part would take some time to get in. The transition was made as painless as possible. While we were looking at alternative rooms with the manager, my wife mentioned how much she liked white meat pineapple. She surprised her by having this in our room when we returned later in the evening.
July 20, 2014
Rated 4 out of 5 by kmarch2014 Excellent Hotel
My husband and I stayed at the Sheraton Kona for our honeymoon. We were greeted by friendly people and given a few gifts for our recent marriage. The room we stayed in was very well kept up and decorated in a modern style, which I like. The king size bed was amazingly comfortable and we slept soundly each night. Since we were on our honeymoon, we decided to splurge for an oceanview room. It was the best decision we made because the view was breathtaking. The hotel is right on the water and we woke up every morning and looked at the beautiful blue water. We were also close to the pool and slide, which wasn't noisy at all, and we enjoyed watching people go down the slide or swim in the pool.
We did end up having a problem with housekeeping one day, and they never showed up to clean the room. We had to call for fresh towels and water and finally received that. We told the front desk about our issue at checkout and they gave us something in return. Out of an entire week there, missing one day of housekeeping wasn't a big deal to us. The staff was friendly and everyone said aloha as you walked by.
The only issue I have with the hotel is the elevator. We were on the fourth floor and the elevator was sooooo slow. It doesn't help that there is no air-conditioning in the elevator because it got really hot as well. By the time you got out, you would be sweating up a storm. In a location that has high humidity, I would say they should update their elevators a little bit.
Overall we had a great experience and we have talked about going back as soon as we can!
July 23, 2014
Rated 5 out of 5 by mattoy relaxing getaway
excellent experience..relaxing atmosphere..easy drive to town..will recommend to family and friends.
July 22, 2014
Rated 2 out of 5 by V714 This hotel needs improvements
Overall this hotel did not meet my expectations. It was run down, the service was unsatisfactory and the hotel was not up to Sheraton standards. I would not recommend this hotel to any one.
July 21, 2014