Rated 4 out of 5 by LoveKona 3 Nights; March 30, 2014
Cleanliness & Odors: No odors or scents detected; No cleanliness issues;
Service & Staff: Helpful when asked, but aloof; The cleaning staff were the most friendly;
Sleep Quality & Beddings: Slept good; Bedding was clean;
Area Location: This is a quiet resort with minimal activity; For this reason we wish we could have stayed longer; We could really relax; Remote from shopping centers and downtown Kona, but there is a trolley;
Rooms- Location and Noise: Sixth floor, East side, partial ocean view; Intermittent A/C fan, not obnoxious;
Breakfast Quality/Quantity: Sufficient;
April 19, 2014
Rated 3 out of 5 by britjen late check out
When we booked our stay, we requested late check out as our flight did not leave until 10pm. We are gold members, so this should not have been a problem. When we checked in, we confirmed that we could have a late check out and confirmed it AGAIN the day before we left. On each occasion we were told there would not be a problem . On our day of departure we went to registration to cash in our housekeeping vouchers(great idea, by the way) , asked when we were checking out, we replied at 4pm and was then told we could not do this as our room had been "re-assigned". We cannot understand after we had made 3 requests, well in advance of checking out , why this should be changed. Surely it makes sense not to "re-assign" a room that has been occupied by some one needing late check out. As this is also one of the "perks" of being a gold member , we were very disappointed with our treatment. We had to change our plans for our final day and it did spoil our otherwise good experience staying with you.
March 30, 2014
Rated 3 out of 5 by warrior1678 No recognition for SPG Preferred members
The hotel has very basic rooms which was fine with me, but I was most frustrated that they do not entertain a separate line for SPG preferred members even though they keep a counter which is unstaffed. I specifically asked if there was a separate line for SPG Preferred and was told I had to wait in the general line. There were a few people ahead of me and it took almost 30 minutes to check me in. The staff was also not knowledgeable about where some facilities were located, for example I called to find out where the laundry service was and the staff was clueless about the location and just told me the floor. If you have been to the resort, you can understand why it can be difficult to find it if not given a reference. I was told look for exit sign and there were like 10+ exits on each floor. Also as a SPG Preferred guest I was supposed to get a preferred room, but was given a room overlooking the parking lot with a partial ocean view when my reservation clearly stated ocean view. Overall I was very dissatisfied with the service I received and the attitude of the staff. I even wrote to SPG who told me that someone from the staff will reach out to me but no one did even after I checked out.
March 21, 2014
Rated 4 out of 5 by BettyJane12 Mixed balanced review
The good location of the room was offset somewhat by the old, stale smell of smoke when you first walk in to the room. The paint needed updating. The concierge staff was excellent, helpful and accommodating as were the hotel employees. The food/restaurant options were disappointing. There needs to be a moderately priced full service casual restaurant open at all times. The dinner option at Rays was lovely but expensive and we would not eat there more than once during our 7 night stay. We don't care for expensive buffets every morning for breakfast and the poolside option was limited to donuts,fruit and coffee. Also, a number of people were looking for a snack/beverage machine in the evening. The location and ease of parking made getting around the island a joy. Primary purpose was vacation which wasn't listed as an option below. Beautiful grounds. Nice pool.
April 16, 2014
Rated 5 out of 5 by JimandNancy Watched the Manta Rays from our balcony!
We've stayed at the Sheraton Kona many times over the years. We love this spot! Few hotels in the world offer such a fabulous oceanfront location. Front desk, bellhops, housekeepers, waiters and management - they're all always courteous and helpful... and you'll quickly get to know them by first name. Our morning walks are delightful... along the thrashing ocean or down the street to the boat docking area at Keauhou Bay where you can talk to the fishermen or board one of many sail or kayaking trips that are available in the area. We particularly enjoy light dinners at Rays on the Bay and watch the evening manta ray snorkelers from our dining table. And, the pool is perched up above the ocean offering a spectacular view of the evening sunsets.
P.S. This stay offered a special experience as we watched a couple of whales play in the ocean off our balcony for an hour - suggest visiting Kona from December to March to view the whales as they travel south. And, highly recommend the oceanfront rooms!
April 16, 2014
Rated 5 out of 5 by Sheers59 Wonderful
Friendly clean and good food.
April 17, 2014
Rated 5 out of 5 Excellent staff customer service
Everyone from at the front desk, housekeeping, valet, cafe, security, etc were hospitable, welcoming, customer service oriented, friendly, and efficient. They are a nice ohana!
April 14, 2014
Rated 5 out of 5 by BeccaJo66 Great family experience
Originally we were only spending one night at the Sheraton Kona but construction failures required us to book 8 more nights. Loved the resort. Rooms were clean and bright . Food services were excellent in all restaurants. Really recognized the Platinum members well.
April 14, 2014