Sheraton Kona Resort & Spa at Keauhou Bay

  • 78-128 Ehukai Street
  • Kailua-Kona,
  • Hawaii
  • 96740
  • United States
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Rated 4.1 out of 5 by 573 reviewers.
Rated 3 out of 5 by Room Service-BAD & GOOD GOOD: Service was very fast-- The food was hot & tasty- BAD: We tipped the delivery server +20% and then found out later that 18% was automatically included in the charge. The server waited for us to get the cash & DID NOT advise us that the tip was included. This also happened to our friends in another room..we all felt very much abused. February 28, 2013
Rated 5 out of 5 by Great Vacation Even though we live in Hilo, which is the other side of the island. This is always a great place to come and get that calm and pampered experience. My kids love the pool and fountain. Our stay this previous time was a little short. Next time we plan on staying longer. In fact, we were looking at maybe having our wedding at this location. February 5, 2013
Rated 4 out of 5 by A beautiful resort!!! A beautiful resort! Wonderful staff - helpful, knowledgeable and friendly. Great restaurants, great food. So much to do - great pools and water slides! And beautiful grounds and walking access to the bay. The only downside was the internet access and WI-FI. After about 7pm, the internet access was not accessible... Very disappointing... January 30, 2013
Rated 5 out of 5 by Excellent Hotel Stay The Sheraton Kona Resort was an excellent hotel experience! The rooms with lanai were very nice and comfortable. The breakfast buffet and Rays on the Bay were very good as well. The pool and slide were a lot of fun. And the staff was all very kind and helpful. I can't wait to visit Kona again and when we do, we will stay at the Sheraton! April 11, 2013
Rated 4 out of 5 by Food The hotel was beautiful that is for sure. But they need to work on there food. There main restaurant food was not up to par for the hotel. One night I could not eat the fish I ordered. But other things were good. The pool bar and grill does a great job for what it does. But once they get the food taken care of it should be five stars. September 6, 2012
Rated 5 out of 5 by Watched the Manta Rays from our balcony! We've stayed at the Sheraton Kona many times over the years. We love this spot! Few hotels in the world offer such a fabulous oceanfront location. Front desk, bellhops, housekeepers, waiters and management - they're all always courteous and helpful... and you'll quickly get to know them by first name. Our morning walks are delightful... along the thrashing ocean or down the street to the boat docking area at Keauhou Bay where you can talk to the fishermen or board one of many sail or kayaking trips that are available in the area. We particularly enjoy light dinners at Rays on the Bay and watch the evening manta ray snorkelers from our dining table. And, the pool is perched up above the ocean offering a spectacular view of the evening sunsets. P.S. This stay offered a special experience as we watched a couple of whales play in the ocean off our balcony for an hour - suggest visiting Kona from December to March to view the whales as they travel south. And, highly recommend the oceanfront rooms! April 16, 2014
Rated 3 out of 5 by Awful room service The grounds of the hotel were beautiful and the pool a delight! However, I couldn't believe that you could not order of pot of hot coffee to the room. And the food ordered comes in paper bags? Really discredits the hotel... May 21, 2014
Rated 4 out of 5 by great service! The hotel has just finished renovations and the property looks great! The buffet breakfast was good value....and excellent service each morning! All staff were friendly when you passed them as moving around property. Great idea to host yoga each morning overlooking the stunning ocean views! Manta Ray viewing platform also very cool! September 10, 2012
Rated 3 out of 5 by Sheraton Kona 1970's hotel has been refurbished but was musty and had an ant problem which was quickly attended to by a very wonderful staff. Excellent staff were all very friendly and helpful! Bed was very comfortable and room was clean. Gardens surrounding hotel are beautiful. May 4, 2014
Rated 5 out of 5 by This hotel is beautiful I was very impressed with all aspects of the hotel. I was also VERY pleased that cats on your property are allowed to live their lives out after being through the TNR (Trap,Neuter, Return) process. It is the humane thing to do and I applaud you for this. Thank you for caring! I would recommend this hotel based on this alone. January 20, 2013
Rated 5 out of 5 by Sheraton - Kona I was greatly impressed with my visit. It has been upgraded since my visit in 2004!!! June 12, 2014
Rated 4 out of 5 by holistic approach to planning Strategic coordination of staff balancing needs of today with requirements of the future. Protecting of historic sites and vistas. Most important vitality and people who listen to one another. Appreciate the diversity within the hotel, great participation, and ultimately committed tp collective family called Sheraton. September 15, 2012
Rated 4 out of 5 by Great family destination Our family stayed at this resort for 6 nights, we all had a great experience. Kid friendly and lots of other guest with children to play with. The water slide was a big hit. The one thing i was not impressed with was food at the pool was average at best and expensive. The rays resturant was great. We would stay again. February 22, 2013
Rated 4 out of 5 by Nice atmosphere hotel on the big island As long as you avoid Rays on the Bay for dinner, which was the most expensive yet worst dinner of our 10-days in Hawaii this last vacation, what a very nice and relaxing place to stay. Nice pool and nice staff, fom the reception desk, concierge, parking attendents/bellmen, maids all the way through the pool staff. January 1, 2014
Rated 5 out of 5 This hotel exceeded our expectations From the time we arrived to the time we left we were treated like ohana. Everyone on the staff including the housekeeping crew enthusiastically greeted us with sincerity. The rooms and grounds were stellar. The hotel cultural tours were amazing and I highly recommend them. Lily and Crayton set the bar of excellence. July 13, 2013
Rated 4 out of 5 by nice pool the hotel and grounds were beautiful and we really enjoyed the conmfortable bed. Having the pool and hot tubs open 24 hrs would be a great addition especially for guests that arrive at all hours. And the pool table and ping pong tablea available longer hours for guests. And lower your resort fee...30$ is rediculous! February 1, 2013
Rated 5 out of 5 by Dream vacation We are returning guests and as Platinum members we received a generous upgrade to a wonderful suite. The staff was extremely friendly and always helpful. We also enjoyed the newly renovated fitness center with all these great machines. We've already booked two rooms for next year's vacation. Do I need to say more? March 10, 2013
Rated 5 out of 5 by Pools, bars, restaurants Hotel has everything a family needs for fun all in one place. The pools and water slide are great for the kids, while mom and dad can sit nearby at the pool bar or pool side and relax. For evening dining, there are two dining options on site for healthy food choices with an a great view of the ocean and sunset. August 11, 2013
Rated 5 out of 5 by Great family experience Originally we were only spending one night at the Sheraton Kona but construction failures required us to book 8 more nights. Loved the resort. Rooms were clean and bright . Food services were excellent in all restaurants. Really recognized the Platinum members well. April 14, 2014
Rated 4 out of 5 by This hotel is in a beautiful location The location is fantastic. However, the rooms need upgrading, as do the facilities. Most pool chairs were ripped and quite uncomfortable. The elevators worked sporadically and we were trapped in the elevator going to our room. The staff recognition of starwood preferred guests, was exceptionally good. February 5, 2014
Rated 5 out of 5 by Nice Location Pleasant staff, Relaxing enviorment, Good food, would recommend to others and we will return! June 6, 2014
Rated 5 out of 5 by This hotel is really nice We stayed for 3 nights and it was very comfortable. The food was good at both restaurants and the service. I love the pool layout, it is large and interestingly designed. I also like the big slide! The grounds are really pretty to walk also. I liked that we could skip housekeeping and earn points instead. November 20, 2012
Rated 5 out of 5 by Comfort This is a quiet haven to be enjoyed by a family or a couple wanting a quiet getaway. The staff is excellent and quickly responds to any requirement that you could have. How to describe the resort in a few words? A breath of the style of service that is easily forgotten in our modern world. Bravo Sheraton/ February 16, 2013
Rated 5 out of 5 by Excellent staff and facility! My wife and I were very pleased with this resort. The staff are very professional and accommodating. The room was very clean and well maintained. The breakfast was fresh and delicious each morning. We had one dinner at the hotel our last evening and it was excellent and super fast! Great place to stay! April 15, 2013
Rated 4 out of 5 by Not quite there yet The hotel is/has been doing some major renovtions and looks good. However, the elevator in my wing apparently had some damage and was making a scraping noise each time it moved, waking me up. When I mentioned it, they said they knew about it but offered no solution and didn't work on it during my stay November 21, 2012
Rated 5 out of 5 by Great vacation stay! Excellent service staff throughout entire stay; from check-in & out, restaurants, room cleaning, etc. Food was great! Great location to places to visit in Kona areas. Conference facilities and staff were great. May 7, 2014
Rated 4 out of 5 by SWVADB We stayed here for 4 days and really enjoyed it. The pool and grounds are lovely, we found the staff to be friendly and responsive, and on an upper floor toward the end of one of the buildings, it was also very quiet. The room was nice and big and well-appointed. Bathroom cleanliness could have been a little better (soap remnants on the shelf in the shower, and a few too many stray hairs from either the previous occupant or whoever cleaned it). On the negative side, the $31/day resort fee is a little outrageous for how little you get for it. Also, the hotel needs more self-parking spaces. It's annoying enough that the lot can be a hike to get to, but it was always close to full while we were there. Meanwhile, the equally large, if not larger, valet lot was never even half full. What does this tell you -- you need more self-parking, as few people seem willing to spring for it as an added expense on top of the already high resort fee. Other than that, it's a quite fine hotel I would go back to. It's in a good location, away from the busy-ness of Kailua-Kona but minutes from it, and with convenient access to the main roads. May 22, 2014
Rated 4 out of 5 by Picture perfect Arriving to the hotel we were met by friendly warm staff that made us feel immediately welcomed. They provided a complementary bottle of bubbly for our anniversary. A perfect way to start our vacation. Enjoyed the bubbly from our expansive balcony watching a picture perfect sunset. Thanks, kona October 14, 2012
Rated 5 out of 5 by It was a wonderful stay I was so impressed with the staff of the hotel from the valet to the desk to restaurant and conference room. Your hotel is beautiful and I recommend it to everyone. May 20, 2014
Rated 3 out of 5 by overpriced I am not a fan of your resort fee June 10, 2014
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