Rated 4 out of 5 by Indiobarbie A beautiful resort!!!
A beautiful resort! Wonderful staff - helpful, knowledgeable and friendly. Great restaurants, great food. So much to do - great pools and water slides! And beautiful grounds and walking access to the bay.
The only downside was the internet access and WI-FI. After about 7pm, the internet access was not accessible... Very disappointing...
January 30, 2013
Rated 3 out of 5 by kuleana Promises not kept
My visit began with the information that the room I had confirmed over a year previously was not available. Although accomodations were made, this was a major disappointment. This was in contrast with the wonderful sincerity and aloha of the cultural staff (especially Nani and Grayden), the great location and the historic setting.
February 24, 2014
Rated 4 out of 5 by Lainie Food
The hotel was beautiful that is for sure. But they need to work on there food. There main restaurant food was not up to par for the hotel. One night I could not eat the fish I ordered. But other things were good. The pool bar and grill does a great job for what it does. But once they get the food taken care of it should be five stars.
September 6, 2012
Rated 4 out of 5 by Canada250 great service!
The hotel has just finished renovations and the property looks great! The buffet breakfast was good value....and excellent service each morning! All staff were friendly when you passed them as moving around property. Great idea to host yoga each morning overlooking the stunning ocean views! Manta Ray viewing platform also very cool!
September 10, 2012
Rated 4 out of 5 by Fer77 This hotel has a great location
Very good location with two beach parks very close, with the possibility to snorkel with manta rays in front of the hotel. The only down side is that the rooms are bit old.
June 27, 2014
Rated 5 out of 5 by Annsark This hotel is beautiful
I was very impressed with all aspects of the hotel. I was also VERY pleased that cats on your property are allowed to live their lives out after being through the TNR (Trap,Neuter, Return) process. It is the humane thing to do and I applaud you for this. Thank you for caring! I would recommend this hotel based on this alone.
January 20, 2013
Rated 4 out of 5 by Jocelyn43 holistic approach to planning
Strategic coordination of staff balancing
needs of today with requirements of the
future. Protecting of historic sites and vistas. Most important vitality and people
who listen to one another. Appreciate the
diversity within the hotel, great participation, and ultimately committed tp
collective family called Sheraton.
September 15, 2012
Rated 4 out of 5 by ginger4 Great family destination
Our family stayed at this resort for 6 nights, we all had a great experience. Kid friendly and lots of other guest with children to play with. The water slide was a big hit. The one thing i was not impressed with was food at the pool was average at best and expensive. The rays resturant was great. We would stay again.
February 22, 2013
Rated 5 out of 5 This hotel exceeded our expectations
From the time we arrived to the time we left we were treated like ohana. Everyone on the staff including the housekeeping crew enthusiastically greeted us with sincerity. The rooms and grounds were stellar. The hotel cultural tours were amazing and I highly recommend them. Lily and Crayton set the bar of excellence.
July 13, 2013
Rated 4 out of 5 by Goose Nice atmosphere hotel on the big island
As long as you avoid Rays on the Bay for dinner, which was the most expensive yet worst dinner of our 10-days in Hawaii this last vacation, what a very nice and relaxing place to stay. Nice pool and nice staff, fom the reception desk, concierge, parking attendents/bellmen, maids all the way through the pool staff.
January 1, 2014
Rated 4 out of 5 by jose25 nice pool
the hotel and grounds were beautiful and we really enjoyed the conmfortable bed. Having the pool and hot tubs open 24 hrs would be a great addition especially for guests that arrive at all hours. And the pool table and ping pong tablea available longer hours for guests. And lower your resort fee...30$ is rediculous!
February 1, 2013
Rated 5 out of 5 by JimandNancy Watched the Manta Rays from our balcony!
We've stayed at the Sheraton Kona many times over the years. We love this spot! Few hotels in the world offer such a fabulous oceanfront location. Front desk, bellhops, housekeepers, waiters and management - they're all always courteous and helpful... and you'll quickly get to know them by first name. Our morning walks are delightful... along the thrashing ocean or down the street to the boat docking area at Keauhou Bay where you can talk to the fishermen or board one of many sail or kayaking trips that are available in the area. We particularly enjoy light dinners at Rays on the Bay and watch the evening manta ray snorkelers from our dining table. And, the pool is perched up above the ocean offering a spectacular view of the evening sunsets.
P.S. This stay offered a special experience as we watched a couple of whales play in the ocean off our balcony for an hour - suggest visiting Kona from December to March to view the whales as they travel south. And, highly recommend the oceanfront rooms!
April 16, 2014
Rated 5 out of 5 by Lora2012 Dream vacation
We are returning guests and as Platinum members we received a generous upgrade to a wonderful suite. The staff was extremely friendly and always helpful. We also enjoyed the newly renovated fitness center with all these great machines.
We've already booked two rooms for next year's vacation. Do I need to say more?
March 10, 2013
Rated 5 out of 5 by Chris1228 Pools, bars, restaurants
Hotel has everything a family needs for fun all in one place. The pools and water slide are great for the kids, while mom and dad can sit nearby at the pool bar or pool side and relax.
For evening dining, there are two dining options on site for healthy food choices with an a great view of the ocean and sunset.
August 11, 2013
Rated 4 out of 5 by JJJW Location, amenities so so. Staff great!
Pros: Staff, at all levels, especially the valet guys and pool bar staff were great. Always in a good mood, always eager to assist in any way shape or form.
Beds, consistently, an SPG room with great beds and pillows.
Private Balcony, so as long as it does not face the poolside.
Kona Trolley, good, easy way to get in and around Kona without having to take your rental car.
SPG Gold - amenity is not the resort charge ($32 a night) but free valet of $7/night. Seems too much on the low end compared to other stays at SPGs (e.g., free internet).
No direct beach access. Not end of the world in Kona as you generally need rental car to get to any of the good beaches.
No golf close by. Immediate course is closed to renovation - was not aware until we got there.
Kids. As there is no direct beach access, you only option to lounge in the sun is by the pool. The entire pool however, is catered to kids - i.e., there is no section which generally would preclude kids to be in/around. I have no problem with kids playing in a pool - but it is nice to have a quieter area than the rest. This pool does not have that. Its broken out in three sections. Sandy beach area for wading small children. A large water slide with volleyball net and a small lagoon in courtyard of hotel.
Food. Rays at the Bay serves excellent dishes. Just not that many of them. As a vegetarian, my only choice of entree is fried tofu skins. This is the only restaurant in the hotel. Thus, unless I drove to other place, this is the dinner. It would be nice to see their menu expand considering their location and limited items.
July 29, 2014
Rated 4 out of 5 by Richard69 This hotel is in a beautiful location
The location is fantastic. However, the rooms need upgrading, as do the facilities. Most pool chairs were ripped and quite uncomfortable. The elevators worked sporadically and we were trapped in the elevator going to our room. The staff recognition of starwood preferred guests, was exceptionally good.
February 5, 2014
Rated 5 out of 5 by AliO This hotel is really nice
We stayed for 3 nights and it was very comfortable. The food was good at both restaurants and the service. I love the pool layout, it is large and interestingly designed. I also like the big slide! The grounds are really pretty to walk also. I liked that we could skip housekeeping and earn points instead.
November 20, 2012
Rated 5 out of 5 by Suryah Comfort
This is a quiet haven to be enjoyed by a family or a couple wanting a quiet getaway. The staff is excellent and quickly responds to any requirement that you could have. How to describe the resort in a few words? A breath of the style of service that is easily forgotten in our modern world. Bravo Sheraton/
February 16, 2013
Rated 3 out of 5 by NiKname1 Sheraton Kona
1970's hotel has been refurbished but was musty and had an ant problem which was quickly attended to by a very wonderful staff. Excellent staff were all very friendly and helpful! Bed was very comfortable and room was clean. Gardens surrounding hotel are beautiful.
May 4, 2014
Rated 5 out of 5 by Gardar Excellent staff and facility!
My wife and I were very pleased with this resort. The staff are very professional and accommodating. The room was very clean and well maintained. The breakfast was fresh and delicious each morning. We had one dinner at the hotel our last evening and it was excellent and super fast! Great place to stay!
April 15, 2013
Rated 4 out of 5 by MauiTom Not quite there yet
The hotel is/has been doing some major renovtions and looks good. However, the elevator in my wing apparently had some damage and was making a scraping noise each time it moved, waking me up. When I mentioned it, they said they knew about it but offered no solution and didn't work on it during my stay
November 21, 2012
Rated 4 out of 5 by Drake4519 Picture perfect
Arriving to the hotel we were met by friendly warm staff that made us feel immediately welcomed. They provided a complementary bottle of bubbly for our anniversary. A perfect way to start our vacation. Enjoyed the bubbly from our expansive balcony watching a picture perfect sunset. Thanks, kona
October 14, 2012
Rated 5 out of 5 by BeccaJo66 Great family experience
Originally we were only spending one night at the Sheraton Kona but construction failures required us to book 8 more nights. Loved the resort. Rooms were clean and bright . Food services were excellent in all restaurants. Really recognized the Platinum members well.
April 14, 2014
Rated 5 out of 5 by Kanoe8599 Staycation-Lapa Ohana
We only stayed for 1 night. But thats all it took to have a memorable experience at the Seraton Kona Resort & Spa at Keauhou. I can surely say that this was the first time we stayed by not the last. Your staf from checkin to checkout and everything in between was so helpful and willing to go that extra mile. We checked in around 11:30am and your front desk clerk was so kind to let us check into the room at that time. When we went up to the room I couldn't operate the aircondition, so I called the front desk and the maitenance staff was at my door less then 5mins. So awsome. My Ohana enjoyed the pool, that was wonderful. Next day I called to request a later checkout and I was able to checkout at 2pm. I cannot tell you how much I appreciated that cause my Ohana could again enjoy your pool before we checked out. Then at checkout, your front desk clerk was awsome. A smile that never went away. Sometimes just a smile can make a whole difference. Mahalo for a wonderful stay. We will be back for sure.
June 15, 2013
Rated 3 out of 5 by Barby3 Awful room service
The grounds of the hotel were beautiful and the pool a delight! However, I couldn't believe that you could not order of pot of hot coffee to the room. And the food ordered comes in paper bags? Really discredits the hotel...
May 21, 2014
Rated 5 out of 5 by Ziggy49 Nice peaceful and serene.
We totally enjoyed our stay at this location...it was beautiful. My wife still remarks that of all the hotels we stayed at during our 2 weeks in Hawaii..(3 in total) the beds at this hotel were by far the best. We would recommend this hotel to anyone wanting a restful spot to vacation at.
June 12, 2013
Rated 5 out of 5 by rbj1 Kona in June
Excellent location and great food experience. The ocean location was great!
June 30, 2014
Rated 4 out of 5 by AlbertaTraveller Relax and enjoy the view and sound of waves!
Great surroundings, well maintained hotel and yards built on lava rock. Deep balconies will give you suntaning privacy. The breakfast buffet could have some fresh vegetables available but had the best tasting papaya we had ever tasted. A great hotel to relax and explore the island from.
April 24, 2013
Rated 5 out of 5 by Morty Great place to stay in every way!
The Sheraton Kona Resort & Spa at Keauhou Bay offered just what we were looking for in a great location, beauitful views, great service and a clean/spacious room. Ray's on the Bay was a relaxing place to have coctails and dinners and to meet fellow guests to share Hawaii experiences.
October 24, 2012
Rated 3 out of 5 by JuneS 1st time to big island
Don't put high expectations. Wish workers are more friendly there.
June 30, 2014