Rated 5 out of 5 by reloc013 Friendly Staff
Your staff is very friendly and truly promotes the Aloha Spirit
July 29, 2013
Rated 5 out of 5 by Jerry59 Great location, great staff,great amenities
This hotel personifies the Aloha spirit--laid-back and seamless service. The restaurant was particularly exceptional--oceanside dining at its best.
October 12, 2012
Rated 5 out of 5 by rfan02 Sheration Kona Resort and Spa
This resort and it's location exceeded our expectations.
July 30, 2013
Rated 4 out of 5 by Tony55 Beautiful Location, wonderful staff
This hotel is in a beautful location although about a 15 min. drive to Kona. The food is excellent and reasonably priced given Kona prices.
September 13, 2012
Rated 5 out of 5 Location,location,location!
So very peaceful. Even though there is no beach, the pool is lovely and the grounds are beautiful. Would recommend it without hesitation.
November 18, 2012
Rated 4 out of 5 by msfleishr staff
the staff at the hotel was wonderful. especially Lilly at the Concierge desk. we enjoyed are 2nd stay at the hotel and would come again
December 28, 2012
Rated 3 out of 5 by Lauren28 Room Service Ruined Experience
If we had visited at a different time, I'm sure that we would have had nothing but good mememories and a great experience. Unfortunately, the night we spent at the Sheraton coincided with multiple other events on the property. As a result when we decided to order room service, because it was late and we were hungry - thought it would be quicker than wandering out to dinner - we were unpleasantly surprised to end up waiting over an hour for food that was overall disappointing. Our salad had no dressing, the crab cakes were cold and mushy, and the chips were soggy. Probably the worst room service we've ever had.
Then we can top of the trip with the retrieval of the car from the valet. There was no parking when we arrived (due to previously stated events) and they were valet-ing every car, quickly. After asking for our name, the valet drove off, without giving us a claim ticket. The next morning when trying to get the car, two seperate valets stated "you must have lost it, we give tickets for all cars." Accusing me of lying doesn't do much for your reputation - especially when they gave me the keys and the claim stub was still attached to the ticket.
November 8, 2012
Rated 4 out of 5 by 808Jenn Pool is great
The pool is awesome, love the slide and option of having some covered chair areas.
July 5, 2013
Rated 5 out of 5 by juna fantastic
Our stay was fantastic. The facilities were impressive and the location was beautiful.
June 30, 2013
Rated 5 out of 5 by Vallentine the staff are the finest
the staff went above and beyond expectations of every need for us. Friendly and very effecient....they really made the stay!!!
October 2, 2012
Rated 5 out of 5 by Rosie754 Military Friends Reunion
Great place for our USAF friends reunion. Lots to do onsite, great food, great pool, friendly staff, and beautiful location.
November 10, 2012
Rated 4 out of 5 by Doody Pleasant Hotel and Resort
The staff are very helpful and the location is terrific. Amenities are good but a nearby beach would be a welcome addition.
November 3, 2012
Rated 4 out of 5 by Anakalea Great service in laid back setting
We always stay here when we go to Kona. Great location. Great staff. Easy parking Just a delightful experience all around.
November 26, 2012
Rated 5 out of 5 by Gerd Great hotel
We were happy to stay at the Sheraton Resort. The Manta Ray Bar tops it all. Thank you, we are planning to come back soon.
October 2, 2012
Rated 5 out of 5 by Jean57 Love the upgrades
The remodel was done well. I would be happy to invite friends and family now. The last few years I couldn't say that.
November 13, 2012
Rated 3 out of 5 by deReut This hotel not guest friendly
We found no one in the hotel that was friendly or helpful except for the IT people who were not part of the hotel.
January 15, 2013
Rated 5 out of 5 by bittnerr wonderful time
I loved this hotel. Great location, beautiful grounds, comfortable rooms. My only complaint was I had to leave.
February 11, 2013
Rated 5 out of 5 by Bellavero we loved the pool area and the setting
It was very relaxing and it made us feel very well kept, all of the staff was very caring and informative.
September 1, 2012
Rated 5 out of 5 by 1Ogre Summary Statement
The staff members were universally friendly, helpful, and efficient.
June 17, 2013
Rated 5 out of 5 by Barb111111111111111111 Loved the hotel
Thought the breakfast was great but a little pricey. We only went once as it was not a good value.
October 27, 2012
Rated 4 out of 5 by fisherman Manta ray bar
the manta ray bar is amazing. however the staff did very little to help hotel guests find seating
November 14, 2012
Rated 5 out of 5 by Will830 Great Staff---Jimmy at Poolside bar
The first place we arrive and had food was Poolside bar. Jimmy service was great, thanks alot.
December 28, 2012
Rated 4 out of 5 by Jeff12 Nice hotel with beautiful views.
We were not given the room we booked but they quickly rectified it. They gave us a room with great ocean views. The hotel is a great place if you have a family, but not if your looking to relax by the pool for a good time. Rays on the bay is a very good restaurant with a great area to see the waves crashing up against the cliffs, but a not so good experience with the pool food during the day. The coffee shop is fantastic and servers are great. Internet (wifi) is horrible all around the hotel. At the golf course near by there is a great place to eat breakfast. The glass barrier between the pool and the ocean was dirty you couldnt see the ocean while at the pool. There is no beach within walking distance that is why you are at the pool with kids all around screaming. The openness of the hotel is lovely and Very refreshing. In the morning the doors closed so hard and loud that it woke you up like an alarm clock and the walls were thin so you could hear people hitting the walls in the room next to you. The glass doors were hard to open and shut so it made it hard if you wanted to enjoy the outside breeze. People were nice and said hi when passing and room service people were nice and welcoming.
January 28, 2013
Rated 5 out of 5 by MKZJ Awesome
Everything is perfect and my family wants to stay again! In fact we stay here all the time!
September 12, 2012
Rated 5 out of 5 by cleo2 Love It!
Everything was great and definitely made our Kona stay noteworthy. We will come back! .
September 26, 2012
Rated 5 out of 5 by Conrad36 WOW
Wow describes the most relaxing and perfect stay to your Big Island visit.
April 28, 2013
Rated 5 out of 5 by Billie76 spg member
The hotel is in a lovely setting and has everything you could ask for in a vacation.
December 30, 2012
Rated 5 out of 5 Can' go wrong with Keauhoa Bay Sheraton
Great location for all island activities on the Big Island in the Kailua-Kona area. Hotel is right on the coast with excellent views & sunsets. Recently remodeled restaurants (from my past visit) right on the bay which are very modern and have lost the "grade school cafeteria" atmosphere (kudos to the Sheraton team that tackled THAT project). Actually saw 3 manta rays at the "Rays on the Bay" just off the coast (albeit still can't beat the manta night SCUBA dive!). Rooms were excellent (upgraded to 7th floor suite & second room for family on 7th floor down the hallway due to Starwood status) with comfortable bed & furniture in rooms. Staff were friendly & helpful. Big Island has advantages of active volcanoes (on the other side of the island..not in the hotel) which at about 90 miles away so a good day-trip, also good day-trip to the Kohala area for zip-lining & ATV tours, best Hawaiian coral for SCUBA diving (at least compared to Maui & Kauai), best night manta ray dive on the planet (which is also on the Kona coast), and a "newer" feel than the other Hawaiian islands due to all the "recent" lava tracts from the past 200 or so years. Have enjoyed my stays and already planning to return next year.
November 18, 2012
Rated 5 out of 5 by jeannie Great stay
Great location, beautiful grounds, lovely staff, great services, gorgeous views.
March 6, 2013
Rated 5 out of 5 by Kaylen The best resort!!
This hotel is amazing! Great rooms, great pool, great staff!! Just awesome overall
September 6, 2012