Rated 4 out of 5 by travelerit Like A Private Botanical Garden
The hotel grounds are outstanding. We went for a morning walk along the foot path every day. It was like walking through a private botanical garden. Right on the ocean too, and exciting to watch the waves crash against the lava rocks.
Internet and TV service was poor. Rays on the Bay service also poor, but good for drinks at the bar.
Everything else was great - the gigantic pool, slides, food and beverage service, housekeeping. This is a nice, quiet place to stay. I highly recommend the Sheraton Kona.
Also, try taking a drive up the coast towards town. The scenery is lovely and there are lots of shops and restaurants to choose from.
I can't wait to go back next year!
December 13, 2013
Rated 5 out of 5 by Spacecadet Staff represent "Aloha"
Every one of your staff left great impression on me, with their smile and sincere greetings. Kona is famous for its beautiful weather and scenery. I would say it is the people, like your stuff.
As a resident of the rainy side of the island, I have been enjoying the beautiful nature of your sunny side (through camps). It has been a really while since I stayed in a hotel, and definitely this stay in your hotel was a great experience for me.
December 14, 2013
Rated 4 out of 5 by WTsince74 Beautiful location
An ocean front view for nightly manta ray dances in the waters at the shoreline made the stay most memorable.
The same rocky coast line feature made the resort feel disconnected from its most attractive feature; the water front. Wish there was an effort that could be made in the services offered at the facility, or by coordination with local boat ramp area of the bay, to make the resort feel more connected.
December 3, 2013
Rated 5 out of 5 by travelman A great place
The hotel continues to evolve since our first visit 8 yrs ago. Have been coming ever since about 3-4 times a year. Beautiful grounds, great location, warm employees and a cultural treasure trove of hawaiian history. The mantas at night are a wonder. Just a great hotel to stay while in Kona area.
drawback: a resort fee over over $30 per day. That is unacceptable.
December 13, 2013
Rated 5 out of 5 by GrandmotherGlenda Dunteman Wedding
Everything was PERFECT, weather, food, entertainment.
Everyone, all ages could enjoy being here.
Wish I could come every year.
My granddaughter's wedding was AWESOME.
November 30, 2013
Rated 3 out of 5 by hockey76raven Charge of $30/day
This hotel charges $30/day for a number of items that I receive for free at other Starwood hotel. For Platinum and above this charge should be halfed or eliminated. Also when I pay for something it should be in the room and not have to remind the staff to put it there.
The girl that checked us in did not check to see if a upgrade was available,
Other hotels have treated me much better and have understood that when you spend over 135 nights with a hotel chain there are some things that should come with that loyalty
December 7, 2013
Rated 5 out of 5 by hnldrl Five stars
Had an oceanfront room and from our lanai watched dolphin pods spinning and swimming alongside the lava man triathletes. Then at night, could see rays feeding along the lava rock shoreline.
Could only have been better if we hadn't forgotten our binoculars!
November 27, 2013
Rated 1 out of 5 by Loretta Vicki
Dirty dishes in restaurant every day! Music from Rays too loud for room above, we had hoped to listen to the ocean
December 3, 2013