Rated 3 out of 5 by Jaks51 Good Locale
Our family stayed in adjacent rooms which was convenient. The hotel has a great location, walking distance to the harbor for excursions, quiet location and well kept grounds.
Dining at Rays was good and competitively priced for the area. The view is outstanding and be sure to check out the manta rays beginning around 9PM.
So why only average? The hotel is a little tired and not everything worked in the room. The staff was hit and miss on courtesy, not what we normally see at SPG locales. Not enough to not recommend going - just not quite up to our SPG expectations which are very high.
August 4, 2014
Rated 2 out of 5 by knights19 A little disappointed
I looking forward to my stay at the Sheraton, the view was amazing. I was disappointed with the upkeep of the property. The pool area and grounds were very nice but age was showing. Many repairs that could be done to look nicer. Broken hand rails on stairways. Cracks in concrete fixed with different color paint that were very noticeable. Room issues- rust in bathtub, cracks and discoloration throughout room and deck. Would prefer 2 Queen beds, full size beds are too small for most these days. Slow service for breakfast, food was okay.
August 4, 2014
Rated 4 out of 5 by MichelePA Gorgeous location
1) Troy made our check in experience excellent-- welcoming and friendly, recognition of SPG status and effecient in helping us to obtain an upgraded room.
2) Our suite was nicely appointed and clean with 2 lanais and a LOVELY views of the bay and the mountain. Breathtaking!
1) On our 6th night, our 5 year old woke up in the middle of the night with severe pain in his ear and we needed to find a place that was open 24 hours. I called Guest Services and the Front Desk for 40 minutes (used the room phone and my cell) without a response. We were frantically searching the web for 24-hour places without success and our son kept crying. I don't know what happened but this dropped our experience from 5 stars to 4 stars.
2) early closing hours for the gorgeous (and fun) pool (6 p.m. for the slide and 7 p.m. for the pool)
August 5, 2014
Rated 5 out of 5 by MitchS Sheraton Kona - Keauhou Bay
Practically great place to be with family, even if there is lack of water access (beach). This is compensated by looking at mantas.
One comment - if guest is on "green option" (saving money, environment etc.), please make sure coffee and water is replenished in room as promised vs. guest asking for this every single day.
August 5, 2014
Rated 1 out of 5 by HorribleExperience Will never go back
My husband and I were VERY disappointed with our stay and will never come back or stay in a Sheraton again. The food was outrageously overpriced ($18 for a horrible pretzel cheeseburger & $24.99 for a breakfast buffet with fruit, breads omelets and 2 meat choices, PER PERSON!!) and not that good. There were kids in the pool screaming at 7am right outside of our door. The tourism and resort taxes equal over 30%, which is never told to guests until after your printout is received at the end of your stay. And we even found a roach/bug in our room.
July 31, 2014
Rated 5 out of 5 The jewel of the Big Island
With the SPG brand you are accustom to very high quality, outstanding customer service, and the every aspect of a great hotel / travel experience. The Sheraton Kona Resort & Spa at Keauhou Bay goes above this “Call of Excellence” and into an even new level of greatness. Being a Platinum member and having traveled over for a good portion of 2014, I have to say this hotel has blown my expectations and truly impressed me in every possible way. From the moment we arrived, everything about this location was top notch. The executive suite was above outstanding and the hotel setting was truly built and positioned for superior relaxation and a small piece of “heaven on earth”. SPG staff has always won my heart at almost every stay, but the staff at this hotel went a step further. Not sure if it is the “Hawaii Nature” of people to be so relaxed, outgoing and friendly, but the staff at this hotel truly played a grand role in the definition of relaxation, tourism knowledge, and above great customer service! No matter if you are looking for a quite relaxing getaway, romantic dinner on the bay, island adventure that will be a memory to truly remember or family fun for all ages, this hotel and the City of Kailua – Kona is the place to be. My wife and I are more than glad to have spend seven beautiful days and nights on the Big Island and at (so far) my favorite Sheraton experience! The manager along with all the staff need a very big “pat on the back” for a job above well done!
Thank you SPG!
August 3, 2014
Rated 5 out of 5 by KRob53 Hotel has great features but.....
Beautiful hotel with all kind of features and activities for its guests.
Food and service at the Holua and Ainakai was top notch.
Only fault with the service was...
returning at 5 pm after being out and about the island all day and finding the room had not been cleaned and all the towels were still not replaced.
After calling the front desk and being told towels , etc would be sent, I finally went to the pool area and signed out 3 beach towels to use.
July 28, 2014
Rated 5 out of 5 by JandJ20ann This hotel is fabulous for a couple's getaway
This hotel is beautiful.
The hotel is walking distance to the shops and local nightlife. The view from our room was breath taking.
The hotel well kept and rooms extremely clean.
The restaurant's food was delicious.
Staff was warm, friendly, and helpful. Excursions were accessible from the hotel.
August 11, 2014