Rated 4 out of 5 by lee48 awesome ocean views
Beautiful location with amazing ocean views from lobby and pool. Very nice pool with waterslide and ample shaded areas. Great hotel for those that like to spend a lot of time poolside. Only disappointment is the cost of food and drinks. but to be fair starwood property on Maui also expensive with cocktails at $13, lunch $20, and dinner $35. The night dive/snorkel viewing manta rays at this hotel is not to be missed! Recommend you buy an underwater digital camera before arrive ($120).
October 18, 2014
Rated 5 out of 5 by IronwomanX10 Excellent choice
SK was a last minute choice for Ironman Week due to the condo we had reserved 9 months in advance being too hot and noisy to occupy. The room was fine - great view - comfy beds and pillows - quiet fridge and A/C. You did have to listen to the Hawaiian Trio in the main resturant until 9:30 but it was not obnoxiously loud. Every staff member we were in contact with was exceptionally helpfull in all respects. WiFi was very poor in our room and even AT&T cell phone connection was unreliable without going outside the room. Wonderful food in the main resturant (Ribeye and Ahi) Contintental breakfast had no adult cereal except granola (if you like Frankenberry, Count Chocula and Mini Chocolate Chip Cookies, you're OK) Keep in mind that you will need a car, taxi or the once every two hours Trolley to get into town. Good swimming/fish viewing from the dive center next door. All in all a very nice experience and would love to return.
October 18, 2014
Rated 5 out of 5 by krill996 make you feel like Ohana
The hotel staff at this site are wonderful. They remember you and make you feel like part of the family. It is truly special! Also there are recent changes in the bay area (addition of a ladder to get into the water and a new restaurant at the docks) that make the immediate hotel area more user friendly and fun.
October 5, 2014
Rated 5 out of 5 by LizaMariee Amazing Experience
My fiancé and I stayed here a month ago, we cannot say enough great things about the quality of service and our overall experience. Every moment of this trip was wonderful, we loved the location of the hotel, inside and out it was beautiful and well maintained. There were many events to choose from so we were never bored. The staff was always friendly and welcoming. You can't go wrong with the Sheraton Kona, we'll be back!
October 3, 2014
Rated 5 out of 5 by ShivaJ Spectacular Location. Very Comfortable Stay
My wife and I spent a week here and we were very impressed with the hotel's location and the upkeep of the property. The views here are quite fantastic and excellent for a laid back visit to the Big Island. It is also quite close to the Kona area - 15 minute drive times each way.
The service and staff here are excellent - very polite, friendly and our concierge was exceedingly helpful in getting us booked on a last minute helicopter tour.
I would strongly advise that you Yelp yourself to other locations to eat/drink instead of dining at the resort. Big Island isn't exactly a foodie destination but you can certainly get better bang for your buck elsewhere. The breakfast cafe they have in the morning is a notable exception - we preferred that over the restaurant buffet that is served in the morning.
The pool area is also quite fun - try the water slide! You're never too old for a water slide.
My one tip - beware the Luau. This is not run by the hotel - although it is held on hotel property. Apparently the Luau here is one of the best on the Kona side of the island but it is unfortunately subject to weather. It rained during our Luau and they moved it to the convention center ballroom- which completely killed the atmosphere of the event. Make sure the evening is clear before you buy tickets (which are pretty pricey to begin with). Maybe it will be better the next time we go.
Overall - I would absolutely wholeheartedly advise that you stay here if you're looking for an SPG hotel on the Kona side of Big Island.
September 25, 2014
Rated 3 out of 5 by Busy90814 Disappointed
The restaurant was closed when I arrived, so I had to go to the Lounge for dinner. They should have provided hearing protection; the band's volume level was 87-89 decibels. I asked for the manager, and they turned it down to 85-87. You couldn't even hear the surf. There were tiny spiders all over the desk in my room. I when I was leaving in the morning there was no one at the Express Coffee Bar that was supposed to have been open 45 minutes earlier. I usually love Sheraton properties, but this one was an extreme disappointment.
October 11, 2014
Rated 5 out of 5 by FrequentGuest32 Exceeded All Expectations
I have traveled all around the world and this is by far one of my favorite Starwood properties. The views and location are unbelievable. The staff is outstanding - especially Rose at the pool restaurant. I have been to this hotel many times and have never been disappointed. The staff is wonderful and makes you feel at home at all times! I highly recommend this hotel and will definitely be back!
September 10, 2014
Rated 3 out of 5 by avflyer Great Staff, Middle of the Road Rooms, Great Value
I have stayed at this property several times in the past year. So, my perspective is from several different rooms / floors / views and my remarks evaluate the property on an overall basis.
The property is a bit dated, but I believe that within the confines of the reduced rate environment they have had in the last few years, they have done a fair job of keeping it up to date. The rooms recently received new carpet and were generally freshened. My latest room had a 37" LG flat screen TV. I always have to call for extra bath towels as they only stock each room with two. The industrial tankless wall mount toilet is a little odd. The furniture is old and starting to not function very well (drawers sticking etc.).
If you are going to HI on business and need WIFI, do not stay here. First, their routers are all ancient "B" routers (11mbps). Second, the band-with pops in and out like a spy-hopping whale. Again, I have stayed in several different rooms in this property and have had the same experience in all of them. The funny thing is that when I call to ask the staff to address this issue, they seem surprised.
Platinum suite upgrades are rare. They generally give you a standard water front room and that is it.
The pool is very nice and very large for this resort. On the weekends this area is overrun by locals and their children. I think the hotel gives good Kamaaina rates on the weekend.
The fitness center is extremely well equipped, and very clean. A+ in this area.
The food is typical Hawaiian overpriced hotel fare. Nothing unusual here. Much better options in town.
I find it odd that they have a hamper at the front desk which is apparently used for used towels. I also find it odd that instead of refreshing your bottled water daily, they give you some sort of certificate for free bottled water.
Beware of the resort fee of $15.00 per day.
I like this place, but with just a little effort it could really become a top notch Sheraton resort. I really would like to see that as options on this side of the island are rather limited.
October 22, 2011