Rated 4 out of 5 by Justturned50 One thing to think about changing
For the most part, my family and I enjoyed staying at your hotel. The associates were very friendly and helpful. I did request connecting rooms due to the fact that my parents are in their 90's and they both need assistance. Your front desk associates stated that there were no connecting rooms and that we could have rooms next to each other. Upon entering the rooms, we found out, to our suprise, that they indeed were connecting rooms. The one concern I have is your shower control. In room 4648, the shower control was so complex for my 95 year old father and my 90 year old mother. It caused them much anguish and stress to figure out how to work the shower. The 2 different control knobs are very confusing and I would suggest installing something simple. Please take a look at that and I would like a response back. Other than that, we had a wonderful time.
July 1, 2014
Rated 4 out of 5 by PLKA Wonderful resort; dining options fall short
This was a repeat visit, and overall we had another wonderful stay. Staff was extremely courteous. Hotel has two wonderful upscale dining options, but with two teenagers in tow, we focused on casual dining, and while these are available the hours need to be extended. The take out coffee and snack kiosk closes at 11 am (what were they thinking!!) and the poolside service stops at 5:30. Both of these areas also seem a tad understaffed, especially the coffee kiosk who only had one person every morning that I stopped by.
July 5, 2014
Rated 3 out of 5 by ad2014 Pool Bar needs improvement
The pool bar closed was before the pool closed so you couldn't get a drink.
Pool bar was out of Strawberries during our entire 6 day stay. Also out of other ingrediants to make smoothies.
Our Pina colada's each day was made differently. It wasn't consistant.
Servers were great though
July 7, 2014
Rated 1 out of 5 by atakam Family trip & Kona Marathon
Starting at check in (6pm), I noticed the stay would be not good. The front desk rep says that the room is not ready...finally we could check in and since it was already late we decided to order room service. There was no menu in the room, so I called guest service and they said the menu will be delivered. Nobody came, so I had to call again and the menu was finally delivered (1.5 hours after the first request).
Next day after we prepared to go to the Aloha Friday Run and left the room at 4pm, I called housekeeping before leaving the room to make sure they clean it, we came back after dinner (10pm) and the room was untouched. Nobody came to clean.
The third day, we left the hotel early and housekeeping did clean the room...actually they only changed the linens and put new towels. The rest was untouched. Tissue paper was finished and they didn't change it.
On our last day we decided to spend time at the pool, so I called around noon to request housekeeping to make up the room. Initially we planned to go directly to the mall, but had to change the baby. So we went to the room and surprise again it was 5:30pm and nobody came to clean the room. I called again and told them to send somebody to clean the room. Eventually they came and did it...same cleaning quality as the previous day.
In our last morning, before check out, I noticed that there was no newspaper delivered (the previous 3 days we had it delivered...maybe because I am Plat). I called guest services and they said...it is only delivered to gold and plats. Are you? Yes, so please could you send somebody to deliver it (it was 6:55am). You can come to the front desk and grab one, if we have copies left (that was the GS rep answer).
Finally, at check out the FD rep asked how was my stay...I summarized it and told her it was not good. She didn't care at all. Then I asked if I could contact the General Manager (Mr Mathew Grauso), she said that she doesn't know where he is and if I want to talk to somebody, I had to talk to the FD manager.
So that is what the Sheraton Kona at Keauhou can offer you. Considering I am a lifetime platinum, I can't imagine what kind of service general members are entitled to.
June 24, 2014
Rated 3 out of 5 by Woodsmith Good, Some Opportunity
We've stayed here a couple of times. Convenient to Kona and a nice setting without being overly big and cumbersome to get around. Decent main restaurant. You pay a resort fee here even when using points, waived at the other major resort we stayed at. Room had minor issues (leaking AC), but we dealt with it.
July 2, 2014
Rated 5 out of 5 by Vacationer51 A Week in Paradise
We loved the facility, the views, the location, and the cleanliness! The staff was also very friendly and helpful. Thank you for making our trip to Kona a fabulous one to remember!
July 2, 2014
Rated 5 out of 5 by rbj1 Kona in June
Excellent location and great food experience. The ocean location was great!
June 30, 2014
Rated 3 out of 5 by JuneS 1st time to big island
Don't put high expectations. Wish workers are more friendly there.
June 30, 2014