Rated 3 out of 5 by Jaks51 Good Locale
Our family stayed in adjacent rooms which was convenient. The hotel has a great location, walking distance to the harbor for excursions, quiet location and well kept grounds.
Dining at Rays was good and competitively priced for the area. The view is outstanding and be sure to check out the manta rays beginning around 9PM.
So why only average? The hotel is a little tired and not everything worked in the room. The staff was hit and miss on courtesy, not what we normally see at SPG locales. Not enough to not recommend going - just not quite up to our SPG expectations which are very high.
August 4, 2014
Rated 1 out of 5 by Tede Tired hotel, terrible staff
Our company chose this hotel for our annual National Convention. 1st impression was fantastic, check in was quick and lobby area was beautiful. Arriving at my room I quickly realized this was a resort that had seen better times. Room was clean but was unable to get cool. I had the thermostat down to 45 but was only able to make it slightly cooler. The bathroom was outdated with a low shower head. Good luck getting ANYONE on the phone. I called the front desk and it took 72 rings before they picked up. The elevator near my room was not working properly so we called from the house phone next to it- finally hung up after EIGHTY rings. Our welcome party was moved to a location chosen by the hotel and when it began to rain they had no back up plan. When our group ran from the rain to the nearest outside patio, our group was told the area was for "hotel guests only” as it was adjacent to their restaurant. When we finally relocated to an unused restaurant area, we were told all of our food stations were ruined by the rain so we no longer had food for our event. Our staff had to beg to get the kitchen to find something to serve us- only to be disappointed with a hot chicken pasta dish served cold. When we complained, they were indifferent to our needs. So many times throughout the event we were embarrassed that we chose this hotel for our event. Our entire sales organization looks forward to our annual event but this year we spent more time apologizing for our hotel selection instead of inspiring them to greater achievements.
August 18, 2014
Rated 5 out of 5 by DonnaFinneg Understated quality
We have had an enjoyable and memorable stay here at the Sheraton. The Manta Ray exposure and evening boating frenzy was an unexpected delight and surprise. The pool, spa, and resort atmosphere was comfortable and quiet. We enjoyed the food at Ray's on the Bay. Beautiful setting. I would not hesitate to recommend this place. Not pretentious just polished. You are within a short walk to two independent touring companies offering boating excursions. No need to drive and park!
August 24, 2014
Rated 5 out of 5 by dhnmac1 Staff Made The Difference
During the hurricane Iselle encounter, two of the staff had made our stay very comfortable. Matt G. who told us that this was the safest place to be at and his family is staying here at the hotel. The other person was the receiption staff who checked us in. She extented our stay for Friday knowning that the hurricane might be headed towards that evening and we would be in town since our plane departure is a red-eye flight at 11:00pm. her name is Kristie. For those two staff members my wife and I cannot say enough Thank you! And this will always be a memorable trip for us. You can be sure we will be back again and again!
August 14, 2014
Rated 4 out of 5 by A59l This hotel has friendly staff.
If your looking for a hotel with "aloha" spirit, this is a graet one. Friendly staff and great service!
August 22, 2014
Rated 2 out of 5 by knights19 A little disappointed
I looking forward to my stay at the Sheraton, the view was amazing. I was disappointed with the upkeep of the property. The pool area and grounds were very nice but age was showing. Many repairs that could be done to look nicer. Broken hand rails on stairways. Cracks in concrete fixed with different color paint that were very noticeable. Room issues- rust in bathtub, cracks and discoloration throughout room and deck. Would prefer 2 Queen beds, full size beds are too small for most these days. Slow service for breakfast, food was okay.
August 4, 2014
Rated 4 out of 5 by MichelePA Gorgeous location
1) Troy made our check in experience excellent-- welcoming and friendly, recognition of SPG status and effecient in helping us to obtain an upgraded room.
2) Our suite was nicely appointed and clean with 2 lanais and a LOVELY views of the bay and the mountain. Breathtaking!
1) On our 6th night, our 5 year old woke up in the middle of the night with severe pain in his ear and we needed to find a place that was open 24 hours. I called Guest Services and the Front Desk for 40 minutes (used the room phone and my cell) without a response. We were frantically searching the web for 24-hour places without success and our son kept crying. I don't know what happened but this dropped our experience from 5 stars to 4 stars.
2) early closing hours for the gorgeous (and fun) pool (6 p.m. for the slide and 7 p.m. for the pool)
August 5, 2014
Rated 4 out of 5 by Iokepa Excellent Staff
They say that a hotel is only good as the People that work there. the Staff at the Sheraton Kona resort are great. Very friendly, attentative, concerned with your satisfaction.
Very helpful with everything we needed.
August 19, 2014