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Rated 4.1 out of 5 by 546 reviewers.
Rated 5 out of 5 by Exceeded All Expectations I have traveled all around the world and this is by far one of my favorite Starwood properties. The views and location are unbelievable. The staff is outstanding - especially Rose at the pool restaurant. I have been to this hotel many times and have never been disappointed. The staff is wonderful and makes you feel at home at all times! I highly recommend this hotel and will definitely be back! September 10, 2014
Rated 2 out of 5 by Very Disappointing Great location. Friendly Staff. Hotel needs a lot of work. It needs lots of maintenance. My room had ants and bugs, the patio door could only be opened using my entire strength. The drawers in the furniture were stuck partially open. It was one of the more disappointing Sheraton hotels I have stayed in over the last few years, especially considering that it is in a premium location on the Kona coast. September 7, 2014
Rated 3 out of 5 by Good Locale Our family stayed in adjacent rooms which was convenient. The hotel has a great location, walking distance to the harbor for excursions, quiet location and well kept grounds. Dining at Rays was good and competitively priced for the area. The view is outstanding and be sure to check out the manta rays beginning around 9PM. So why only average? The hotel is a little tired and not everything worked in the room. The staff was hit and miss on courtesy, not what we normally see at SPG locales. Not enough to not recommend going - just not quite up to our SPG expectations which are very high. August 4, 2014
Rated 4 out of 5 by Sheraton Kona Resort at Keauhou Bay Overall this hotel met my needs for business and pleasure while on Kona. It does not have a beach as the Kohala Coast resorts but has a great pool, spa, restaurant and Manta Ray viewing. September 3, 2014
Rated 1 out of 5 by Tired hotel, terrible staff Our company chose this hotel for our annual National Convention. 1st impression was fantastic, check in was quick and lobby area was beautiful. Arriving at my room I quickly realized this was a resort that had seen better times. Room was clean but was unable to get cool. I had the thermostat down to 45 but was only able to make it slightly cooler. The bathroom was outdated with a low shower head. Good luck getting ANYONE on the phone. I called the front desk and it took 72 rings before they picked up. The elevator near my room was not working properly so we called from the house phone next to it- finally hung up after EIGHTY rings. Our welcome party was moved to a location chosen by the hotel and when it began to rain they had no back up plan. When our group ran from the rain to the nearest outside patio, our group was told the area was for "hotel guests only” as it was adjacent to their restaurant. When we finally relocated to an unused restaurant area, we were told all of our food stations were ruined by the rain so we no longer had food for our event. Our staff had to beg to get the kitchen to find something to serve us- only to be disappointed with a hot chicken pasta dish served cold. When we complained, they were indifferent to our needs. So many times throughout the event we were embarrassed that we chose this hotel for our event. Our entire sales organization looks forward to our annual event but this year we spent more time apologizing for our hotel selection instead of inspiring them to greater achievements. August 18, 2014
Rated 4 out of 5 by Restaurants Although there were options available for breakfast, there was only one option available for dinner. Rays on The Bay was very noisy so we decided not to eat there. There are no other quieter eating facilities available at night. Felt this was a bit poor for a hotel of this standard. August 31, 2014
Rated 5 out of 5 by Fantastic seaside paradise Lovely large, clean room. Beautiful pool, very relaxing atmosphere. Very friendly, helpful staff. August 31, 2014
Rated 3 out of 5 by Great Staff, Middle of the Road Rooms, Great Value I have stayed at this property several times in the past year. So, my perspective is from several different rooms / floors / views and my remarks evaluate the property on an overall basis. The property is a bit dated, but I believe that within the confines of the reduced rate environment they have had in the last few years, they have done a fair job of keeping it up to date. The rooms recently received new carpet and were generally freshened. My latest room had a 37" LG flat screen TV. I always have to call for extra bath towels as they only stock each room with two. The industrial tankless wall mount toilet is a little odd. The furniture is old and starting to not function very well (drawers sticking etc.). If you are going to HI on business and need WIFI, do not stay here. First, their routers are all ancient "B" routers (11mbps). Second, the band-with pops in and out like a spy-hopping whale. Again, I have stayed in several different rooms in this property and have had the same experience in all of them. The funny thing is that when I call to ask the staff to address this issue, they seem surprised. Platinum suite upgrades are rare. They generally give you a standard water front room and that is it. The pool is very nice and very large for this resort. On the weekends this area is overrun by locals and their children. I think the hotel gives good Kamaaina rates on the weekend. The fitness center is extremely well equipped, and very clean. A+ in this area. The food is typical Hawaiian overpriced hotel fare. Nothing unusual here. Much better options in town. I find it odd that they have a hamper at the front desk which is apparently used for used towels. I also find it odd that instead of refreshing your bottled water daily, they give you some sort of certificate for free bottled water. Beware of the resort fee of $15.00 per day. I like this place, but with just a little effort it could really become a top notch Sheraton resort. I really would like to see that as options on this side of the island are rather limited. October 22, 2011
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