Rated 4 out of 5 by Okray Generally Very Good
All aspects of this hotel were fine with the exception of the quality of breakfast and afternoon food in the Club Floor lounge. In our Starwood experience, the Club Floor lounge serves a nice balance of hot and cold breakfast items and serves them well. Food items and serving items were not sufficiently present to meet the need of the guests present. No tea was available for us, and had to be brought up by the person in charge. Overall, the choices of food as well as the silverware, glasses, cups, etc. were minimal. There was plenty of fresh fruit however. Also, no complimentary wine or beer were available in the afternoon - unlike almost all of our previous Starwood experience.
April 10, 2014
Rated 5 out of 5 by momajeanie Hospitality
The staff was always friendly, sincere, helpful and welcoming. No matter what our request or need was they were very quick to help. We loved our visit!
April 13, 2014
Rated 4 out of 5 by Pete1949 Location and historical features of the hotel make it desirable
Very friendly staff and accommodating
April 12, 2014
Rated 4 out of 5 by Knox16 Solid worth while
Great upgraded room. Nie folks at front desk.
April 8, 2014
Rated 4 out of 5 by Eric54 Historic, but nice
The hotel and furnishings are dated, but the staff was great and the facility was clean.
April 7, 2014
Rated 3 out of 5 by Melgeezy Disappointed
The heat/ac was loud and ran continually until we turned it off. We both took our showers in standing water because of a slow drain. The curtains to block light from the room (814) would not block out all light, one would not slide more than half way. 8 blocks from a pharmacy yet nothing but aspirin available at the Sheraton. Suddenly hit with cold/flu symptoms and no in house medicine available. The room had no back up kleenex box and after using 10 -12 tissues the box was empty.
My expectations for a Sheraton Hotel had been so much higher. Even the physical condition of the bathroom was lacking; bubbles and air pockets in the wall paper and waffled walls in areas, the door itself was splitting, cracked and looked in poor repair, especially at the base of the door. The sound of the toilet flushing was loud enough to break the sound barrier too!
We were staying there for a wedding, the reception was held there. Yet we could not get an early check in and the wedding was across town at 3:00 PM. Signage in the lobby was poor. It took too much time to find the restroom so I could change and go to the wedding; we drove to Chattanooga from Knoxville, an early check in would have been greatly appreciated.
I can't believe we could not be accommodated with an early check in since the reception was being held at the hotel following the wedding!
I doubt you will publish this review but I would hope that our concerns are considered.
Thank you for your ear and your time.
April 7, 2014
Rated 3 out of 5 by Sue351 "IT SHOULD" be their motto
Key cards would not work after end of 1st day and room was booked 2 nights. We had our arms loaded down with stuff & couldn't get into our room. Was told " it should" work. Had to haul everything back to desk to show ID to get new cards. Then club card wouldn't work in the morning after assuring me " it should" work. Had to call the front desk, who said there "should be" someone nearby to let me and another guest in. When I checked out, I told the desk person there was no hairdryer in our room. The response was, there "should be" one. I wish they had a microwave in the "new" building. I drink tea & coffee brewers in rooms always makes my tea taste like coffee. It was quite a ways to walk back to my room with a couple of hot paper cups in my hands. I say there "should be" some of those cardboard rings for paper cups at the very least.
April 1, 2014
Rated 5 out of 5 by jaycol staff and facilities are excellent
We will stay here every time we are in Chattanooga
April 2, 2014