Rated 5 out of 5 by exrider This hotel had lot's of warmth,homey feel
Had a great time,hotel was very nice,lot's of character.The staff were friendly,an helpful.Would go back in a heartbeat,an will
July 14, 2013
Rated 5 out of 5 by BethA Clean, comfy & courteous
Very pleasant experience, room exceeded expectations. Very clean and beds very comfy! Thanks for a welcoming experience!!
March 26, 2013
Rated 4 out of 5 by NamHenderson Historic Sheraton
Beautiful historic building. The Porters rest had good food and service. Conveniently located to RiverWalk and downtown.
August 21, 2013
Rated 4 out of 5 by Bluffton2012 The hotel is beautiful
Beautiful site for a wedding reception, however staff was lacking, service needs improvement
Loved Porter's Steak House
August 10, 2012
Rated 4 out of 5 by Celeste Comfortable
This hotel is located in a great place for getting around in town. The beds are wonderfull. The staff is very helpful.
January 30, 2013
Rated 3 out of 5 by JonKnee Needs Improvement
The hotel is a bit dated which is completely understandable. However, reasonable maintenance should have been considered for the guest rooms. The showerhead was very worn, rusty, and seemed to be on its last leg. The shower faucets were coming out of the wall and was difficult to turn off. I felt uncomfortable using the shower because I felt like I was about to break it.
As for attention from staff, this could have been better as well. I drove from New Jersey to Chatanooga and was exhausted when I arrived. I ordered room service (blackened salmon and a chicken dish), confirmed my order with them, and had them repeat my order back to me just to recieve a call back ten minuets later informing me they were out of chicken. I ordered lamb and confirmed my order with them again. The meal arrived (a bit cold) and the salmon dish was not good at all. The salmon had no flavor, was not blackened, and the rice was extremely hard. I was exhausted from the drive at this point and didn't want to wait for another dish.
At checkout, I would have liked to let the desk staff know about my experiences, but wasn't asked "how was your stay?" It would be helpful if your staff genuinely cared about their guests.
January 13, 2014
Rated 2 out of 5 by JlsR Features
The room was not cleaned for two days had to find towels and clean myself. The hallway way flooded and smelled.
July 22, 2012
Rated 4 out of 5 by rowdyman322 Good
Room was great. The staff are trained very well. Some parts show wear like the pool area looked bad in places
June 18, 2013
Rated 4 out of 5 by AJ04 last minute stay
The staff was very helpful and nice during my visit. I love the onsite resturant and starbucks in the lobby.
January 22, 2013
Rated 4 out of 5 by Rocketman Great location
Location enabled us to stay downtown in the historic district with only a short walk to the riverfront area.
November 26, 2012
Rated 4 out of 5 by Susan This hotel was very clean
The front desk staff were extremely friendly. The room was clean and spacious. The kids loved the pool :)
January 29, 2013
Rated 3 out of 5 by FUZZ This is an average hotel
It was a little noisy being in a corner room next to the road. Heard sirens several times each night.
August 12, 2013
Rated 5 out of 5 by dogmom510 The hotel was very clean and comfrontable.
The staff was very nice and helpful. The room was small, but clean and comfrontable for two people.
October 24, 2012
Rated 5 out of 5 by redhead76 shuttle service
staff was so friendly-----parked the car and used shuttle service to ballgame etc wonderful stay
August 9, 2013
Rated 5 out of 5 by Sunny1031 Wonderful experience
Great location, great staff, great service everything I needed to be ready to work the next day.
March 12, 2013
Rated 5 out of 5 by tricia great location
Really enjoyed our stay.
Reduced flow showerhead and no water pressure equals difficult shower.
May 7, 2013
Rated 3 out of 5 by Pat27 Suite a Bust
No reason to get a suite as the couches are over used sofa beds and I could not even sit on it.
May 9, 2013
Rated 4 out of 5 by Jules65 Great hotel
This hotel is in a great location, has really comfortable beds and a very pleasant staff.
May 13, 2013
Rated 2 out of 5 by Hanson38 Under New Management
Terrible Weekend Stay!!!! So many excuses for bad serve.
January 21, 2014
Rated 5 out of 5 by Jerry1946 Good Experience
This is a very good Hotel! The Mgmt and Staff do an excellent job running this Hotel.
June 8, 2013
Rated 5 out of 5 by AshleyC Wonderful Beds!
I loved this hotel! Everything was great, from the bell staff, to the wonderful beds!
October 9, 2012
Rated 5 out of 5 by floation123 Very Nice Place!
We had a lovely time at the Sheraton! Perfect Vacation and it snowed! Thanks again.
February 3, 2013
Rated 5 out of 5 by Peache77 Great Hotel
Great Room! Staff was professional, helpful and courteous. Wonderful experience!
July 24, 2012
Rated 3 out of 5 by PAR18 Very good location
Good location did not know the hotel had a resturant until my second day there.
March 27, 2013
Rated 3 out of 5 by Nicki23 This hotel is comfortable
This hotel has clean rooms and comfortable beds. The staff is very hospitable.
April 22, 2013
Rated 4 out of 5 by Cmaro Nice hotel
Nice hotel everything within walking distant. Only problem $15 for parking.
June 10, 2013
Rated 4 out of 5 by CaptainCrab Great classic hotel
Staff was prompt and kind. Hotel looks great for her age,still a classic.
September 25, 2013
Rated 4 out of 5 by OctGetaway Was dissappointed in the happy hour offerings at the Club Level.
Appetizers were undercooked and not of the quality that I had anticipated.
October 23, 2012
Rated 5 out of 5 by VAPublisher Great location
check in flwaless, valet was professional and all staff was very friendly.
September 17, 2012
Rated 5 out of 5 by Jennie Loved that our dog was welcome
I would recommend this hotel to anyone, beautiful lobby, friendly staff--
March 27, 2013