Rated 2 out of 5 by weddingguest112013 Left much to be desired
The facility is located conveniently near the wedding venue, but the building was in an obvious state of disrepair. The floor I stayed on had a leak in the hallway undergoing repair. There were many poorly made repairs made in the room and hallway areas. It was obvious the hotel had seen a hard life. I would have overlooked this but the shower curtain in our bathroom was soiled as well. I believe the management needs to do an overhaul of the building and improve staff training. "No Reservations" by Todd Gothberg would be a great place to start! Nothing about my stay made this become my destination for trips to Chattanooga in the future!
November 25, 2013
Rated 2 out of 5 by ATLJJ Charming Old Hotel but needs renovation
The staff were very nice at the Sheraton Read House in Chattanooga. The whole hotel needs a renovation. We were on the Club Level--large room but you can see its been nearly a decade since the last renovation (old curtains/furniture seen better days) and since it is an old building understand that the a/c & heating system as well as plumbing system are antiquated. E.G. our room on the 9th floor only had heat--too much heat and if you tried to simply lower the temp it would not get cool at all plus there was a "smell" to the air so had to sleep with no air on at all--you can't open the windows either--wallpaper peeling off and the bathroom had some mold behind the toilet. Plus found a few hairs here and there that weren't ours! Also had about 5-6 Lady Bugs in the room (so how clean is it?) The Club Level which also included breakfast and snacks in the evening also needs some attention (grapes you would not touch nor eat, drinks in the chiller that never got cold,--only had butter knives to eat breakfast food every morning- etc)--While we did not leave thinking it was a horrible place; have stayed at places like that before. Simply put upon arrival asked for a late check out on Sunday so we could relax in but instead realized it was better to just leave early instead. I hope when they do the renovation they try to keep the "feel" of the Read House---the bones of the building are great just needs some modern upgrading. It is centrally located I will say; again the staff are all very helpful and hardworking. The Sheraton brand beds are very comfortable! Porters Steakhouse inside the building is also very good. Nice place for drinks/lunch/ dinner. The Starbucks inside the lobby was a nice convenience as well. I hope that corporate Sheraton (SPG) reads these reviews and realizes its up to them to make this "historic landmark" worth staying at and not just doing a walk through the lobby tour and see how beautiful the building use to be. Chattanooga now has some cute B&Bs inside the city that have more modern conveniences---so they need to realize that the Read House being an historic building is not enough any longer.
December 2, 2013
Rated 3 out of 5 by WrightOn3 Nice Old Hotel, But ...
The Hotel's first impression was warm and inviting, but the rooms where disappointing. The detail in cleaning the room was lacking.
The location is great!
November 27, 2013
Rated 5 out of 5 by skyking60 Historical and classy
I have two children attending UT Chattanooga. This hotel is a great place to stay overnight and have them come down for a nice quiet dinner or just hang out at the Starbucks located on the first floor. This hotel is convientent to the downtown activities but far enough away to miss all the tourist. The free electric trolley goes right by the front door, so leave your car parked at the hotel and hop on the trolley and ride down to the riverfront.
November 25, 2013
Rated 1 out of 5 by ITTY worst hotel i ever stayed at!!!!!
THE WORST OVERALL. WILL NEVER STAY THERE AGAIN!!!!
November 26, 2013
Rated 4 out of 5 by tbwyrick Wonderful, Stately Hotel
We really enjoyed our stay at the Read House. The ambience was wonderful. The staff was attentive and helpful. The room was nicely kept and comfortable. The bathroom was small but serviceable. That's the price you pay for the building's historic grandeur. Overall, our stay was a great experience.
November 25, 2013
Rated 4 out of 5 by Saroob Operational Issues
Loved the facility and staff. The issues were with some of the "how to's". Twice prior to check out housekeeping tried to enter, we had even been granted a late check out? On Check in my card obviously did not swipe properly and twice I was reminded that I needed to correct this. Once was enough, and I had commited to do when checking out.
November 23, 2013
Rated 3 out of 5 by Woodland206 Overall not worth high marks
We checked into this hotel for a weekend anniversary get away.
Upon arrival it looks extremely impressive, really beautiful place & the valet was a plus.
When got to the counter to check in, we were greeted but felt rushed. And not recognized as preferred members. The desk rep initially gave us incorrect information about our stay & gave us NO information about the hotel. We had no clue where anything was & what services were available.
Once we got to our room, a King Suite, it was clean & spacious but had no fridge. Which we needed because we had a 2 night stay. We tried to call the front desk, but the option on our room phone didn't work.
We went back 2 the front desk & asked about the fridge/microwave. We were told we could have fridge brought up but there is only 1 microwave& it's in the club lounge. Which still nobody told us where this lounge was.
After we settled in our room & the fridge was brought up, we went out to get ice & the machine was broken.
So far this is the 1st day & we have 1 more day to go. Unfriendly staff & broken equipment. We'll see what day 2 brings. Right now this is our least favorite star wood hotel.
November 22, 2013