Rated 5 out of 5 by RT65 My Home Away From Home
My son lives in Chattanooga, TN, so when I visit him, I always stay at the Seraton Read House. It really is my "Home away from home." I can always depend on the Seraton from the beginning to the end of my trip. Beginning with courteous boys who park my car and bring my luggage to the wonderful staff who remember me to my extra comfortable room (no pillows as comfortable anywhere) to the hot, strong shower to the club room to the restaurant downstairs with white linen table cloths and wonderful food to the free Internet to the spotless, impressive lobby. I'm already looking forward to my next visit!
September 16, 2012
Rated 4 out of 5 by Sept123456789 Great up until....
Friend booked two rooms for the weekend, somehow he got charged for both rooms after I personally went down to the lobby to check out and told them I needed MY room charged to a different card. I gave them my card, watched them swipe it and they gave me my receipt. It turns out the wrong credit card was charged. I contacted the hotel and was told a manager was not available at the time but would return my call. The manager never returned the call to attempt to explain how this error could of happened. Never called to apologize the platinum member whose card got erroneously charged twice, this kind of customer service is why I wouldn't return to this particular hotel and also advise all my friends not to.
September 23, 2013
Rated 2 out of 5 by sax88 horrible visit
Unfortunately my wife and I had a horrible experience. Our room was par but it was very very noisy. we heard every door close and every siren throughout the day. On the last evening (3:42am) someone pulled the fire alarm and of course we were down on the streets until the event was over. But the worst part of the whole trip was the knocking of my door 4 times from 9:14 to 1:01 by various people asking me if I was leaving. For some reason they did not talk to the front desk for I asked for a 2pm late check out. Needless to say we received very little sleep that night and the following morning.
April 10, 2012
Rated 2 out of 5 by rydbush This hotel needs maintenance
Age has taken its tool on the Read House. The rooms, while updated, showed their age: dirty carpets, spots on fabrics, etc. Bed sheets did not properly fit the extra-deep mattresses, which wile comfortable, were unsightly when not completely covered. Our bathroom did not feel clean, and had a loose doorknob and broken mirror, and a sloppy paint/sheetrock repair job around the sink. Dust and cobwebs had accumulated in the corners and windows of the room, and the A/C housing had mold, dirt, and more C-grade patch repairs to the surrounding sheetrock. Not recommended.
October 7, 2013
Rated 5 out of 5 by StellaKY Fabulous stay
I could not have been happier with my stay at the Sheraton Read House! The staff were very helpful and friendly and the club King room I stayed in was perfect. The bed was so comfortable, and the amenities were noticeable and appreciated. The front desk clerk (a very nice young man) upgraded me to a club room. I hope the management reads these reviews and recognizes their excellent staff that was working on 8/15/13 (around 10pm) -- they have won me over to staying at the Sheraton for my business trips to Chattanooga. This hotel far exceeds their competition in the Chattanooga market.
August 18, 2013
Rated 5 out of 5 by skyking60 Historical and classy
I have two children attending UT Chattanooga. This hotel is a great place to stay overnight and have them come down for a nice quiet dinner or just hang out at the Starbucks located on the first floor. This hotel is convientent to the downtown activities but far enough away to miss all the tourist. The free electric trolley goes right by the front door, so leave your car parked at the hotel and hop on the trolley and ride down to the riverfront.
November 25, 2013
Rated 2 out of 5 by Jenny1333 Sad about the pool
We stopped at your hotel on our way home from driving from Disney World. The main reason we stopped was for the pool. When we got to the pool the back door was open. Mind you it was December and was about 40. The pool area was pretty but was full of steam and condensation dripping down from the celling since the door was open. We could see our breath. We only stayed in the pool for about 20 minutes because it was so cold in the room and the heated pool was not heated. Very sad since we wanted to relax in the pool but really did not get too! We had dinner there too. The food was overpriced but good. Although my husband had a crab cake and had a large chunk of knuckle shell that he found when he bit down. Luckily he did not break his tooth. At least we got compensation for both incidences. Free crab cake and 2 desserts for the crab cake and a $10 Starbucks gift card for the pool incident. I would have been happier with a reduced rate on the hotel...$10 didn't even give my whole family something from Starbucks. The bed was the best part of the stay very comfortable! The hotel overall needs repair. We saw so many things around the hotel that need repair. Would not go back!
December 14, 2013
Rated 3 out of 5 by AbbyDog Disappointing
I booked three of us at this hotel for a business trip. The lobby area is lovely and full of historic charm and the staff was friendly and welcoming. Then we got to our rooms. The entire wall behind the shower surround in my room was rotting out and there was significant water damage in the ceiling above the bed. I believe that a drip of water actually hit me in the head during the night. Then, in the morning one of my co-workers reported that the sheets on her bed were not clean and she had had to call for new sheets prior to going to bed. The report from our third party was that they had unsightly stains on the cloth headboard and the ceiling in his bath was rotten. We had all hoped for a better experience.
July 21, 2013
Rated 4 out of 5 by Floridatripper One night lay-over on a long driving trip from Tampa, FL to Chicago, IL
We targeted Chattanooga as a one night lay-over as we drove from Tampa, FL to Chicao, IL. The Hotel was really great. The Valet recognized we had driven all day with two sick kids. They helped load up the lugage cart, and voulenteered to park the car nearby, in case we needed an emergency trip to the emergency room.
The club floor was great, oodly it closed for breakfast at 9:00 AM which seems to be an hour earlier than most.
The room was great, large and comforatble. We had a King with a pull out sofa, the sheets seemed to be wrinkled but clean. Unfortunately we had to hit the road early so we did not have time to see the sights or enjoy to gym or pool
We would definitely stay there again, next trip to FL.
January 9, 2012
Rated 4 out of 5 Great hotel for the price
We were definitely happy with the location and the price we paid. The double rooms were overbooked so we were put in a Jr. Suite. There were four of us, two adults and two children but only a king size bed. I spoke to the staff and they brought a roll away bed. They couldn't have been any more helpful.
I wasn't thrilled with the cleanliness or the space in the bathroom. That's my only complaint. It was very awkward for four people trying to shower and get ready with absolutely no counter space.
We also went to the pool the first night. My daughter absolutely loved it and it's very nice. My only complaint here is that my eyes were on fire afterward from the strong chlorine fumes. Fantastic fitness center though!
June 27, 2012
Rated 5 out of 5 Love the Sheraton
We enjoyed our stay, and the clerk was very helpful. Did want to comment though, about our check in. I reserved a Jr. suite. to make sure we had a really nice room. When we arrived. Late arrival 7:30 PM. Clerk said our King size room was not available. Tried to give us a reg. room with 2 Queen beds, not a Jr. suite. I had to ask him, and let him know that we spent more points to get this. He was very nice, and did upgrade us. My issue is not with him. This has happened to us 3 times before. ?, we are beginning to believe that we are considered 2nd class using our points?
April 22, 2013
Rated 4 out of 5 by OrdinaryGuy Charming, but needs shuttle, etc.
Great old historic hotel that has been modernized and preserved well, featuring some top-of-the-line comforts, esp. in rooms. Biggest problems are lack of airport shuttle, lack of vending machines on floors (mine didn't have an ice machine) and a front desk that seemed a little understaffed. Very pleasant and nice people, though. Great workout facility. No do-it-yourself laundry machines. Expensive to have hotel do it. Starbucks next door, but no good convenience stores ...one nearby is more of a liquor store. Only one PC and printer.
October 7, 2013
Rated 3 out of 5 by 0000000000000 Lost its luster
A number of small things added up to my never wanting to stay here again. First of all, we were forced to wait in the lobby for 90 minutes for a room to become available - well past the stated check-in time. This is totally unacceptable. Then we discovered that one of our favorite amenities, the jacuzzi, has been removed. Then for a late-night craving, we decided to get dessert from Porter's, only to find that the two items we wanted from their menu were no longer available. For the price we paid, this experience was not up to par, and we will not be back.
August 27, 2013
Rated 4 out of 5 by JPach A must stay in Chattanooga, TN!
This beautifully preserved/renovated hotel is a pleasure to visit. From the moment you arrive in the stunning lobby the staff is very pleasant and accommodating. Rooms and beds are very clean and comfortable. Good coffee and tea in the room is a huge bonus. Unfortunately, the swimming pool was not available when I visited due to an event outside of the hotel's control. My first question to the kind front desk attendant was about pool hours. She politely let me know the pool was closed and offered a room upgrade. That made things all better! Stay at this hotel...
December 17, 2012
Rated 2 out of 5 by Parchies Quality lacking
I had heard good things about the Sheraton hotels but my stay was below expectation. The room did not come with a fridge, the bed was not on the foundation, it rocked back and forth, the AC unit did not distribute air across the room, it pointed in the direction of the curtain and was not adjustable to below 60 degrees. The pipes were all visible under the sink, the toilet was missing bolts. The only "good" thing about this hotel is that the hotel is on the the shuttle route. We did not use the pool or fitness center but I cannot recommend this hotel to anyone.
August 29, 2012
Rated 4 out of 5 by Saroob Operational Issues
Loved the facility and staff. The issues were with some of the "how to's". Twice prior to check out housekeeping tried to enter, we had even been granted a late check out? On Check in my card obviously did not swipe properly and twice I was reminded that I needed to correct this. Once was enough, and I had commited to do when checking out.
November 23, 2013
Rated 5 out of 5 by Vannawco Great Room....Bad expierence this stay......
As a former employee many moons ago at the St. Regis ( Starwood property) in Aspen, CO. I always have known the quality of your customer service etc. My first time at the Read House, I was thrilled with the ambiance upon arrival. Greeted by George at the front desk was a delight.....We did however have SEVERAL issues I'd rather speak to someone about personally, because I do know somestimes things just roll down hill. I give this Hotel a Great review....We just had unfortunate issues on this particular stay. Feel free to contact me if you really want to discuss our issues. My conf # was C265602065. I also had overcharge on my bill I just saw today. I will call tomorrow to discuss. Thank you for your concerns in this matter. V.W.
June 17, 2013
Rated 4 out of 5 by tbwyrick Wonderful, Stately Hotel
We really enjoyed our stay at the Read House. The ambience was wonderful. The staff was attentive and helpful. The room was nicely kept and comfortable. The bathroom was small but serviceable. That's the price you pay for the building's historic grandeur. Overall, our stay was a great experience.
November 25, 2013
Rated 3 out of 5 by PJGMI Dog Friendly But Needs Updating
We stayed one evening at the Sheraton Read in Chattanooga, TN on our way from FL to MI. We were very happy to find a downtown hotel that accepted pets and a hotel that was not one of the typical 'low end' properties that allow pets. We were disappointed in the cleanliness and condition of the room. Tub did not drain during the shower and the general condition of the tub area was poor. On the positive, lobby is lovely and the staff was friendly and willing to help as needed.
October 28, 2013
Rated 4 out of 5 by TravellerGal Neat Historic Hotel
This was my second time staying at the Read House hotel. The Valet are great and the staff is always friendly and professional. It is an old historic hotel and therefore the bathrooms are a bit small but I enjoyed the uniqueness of the rooms. The beds are comfortable and everything was very clean. I must say the club lounge is very bad. Both times I have been there the evening offerings were stale and soggy and looked like the same food was put out every night. Breakfast is simple and mostly pre packaged. I will stay again but not bother with the lounge
September 8, 2012
Rated 3 out of 5 by BusTravlr Nice People, Nice Hotel, Room Clarity Needed
The Read House is a lovely hotel with an extremely friendly and helpful staff. On that basis alone, I will be back. But the hotel needs to better classify its rooms, and be able to provide the business traveler with the in-room facilties necessary to business travel. I was told given an "upgrade" to a tiny "king" room with a big bed stuffed into it. There was little usable desk space (a marble counter that in my colleague's room across the hall was the coffee bar). Such a room should not be called a "king" and should not be given to business travelers.
June 29, 2012
Rated 5 out of 5 by 2KC5C 4 Days in Chattanooga
The Read House was a great choice for our first visit to Chattanooga. Well situated downtown near US 27 and on the trolley route with easy acess to Northshore, the Arts District with great restaurants and coffee shop for lunch or just talk. The front desk staff (Ken & Spencer), restaurant staff (Adam & James), and valet (Roy & Taylor), provided outstanding service during our stay. Porter's is a great place for dinner, specially if you order the filet and lamb chops.
October 26, 2013
Rated 5 out of 5 by FLSL excellent service
The service in this hotel is superior. The valet patiently helped me unload my car (and BOY did I have it packed). Then, two days later, another valet patiently helped me repack everything. The front desk folks were super helpful. The location is great. The only negative is the super rude staff working at Starbucks and the fact that they don't open until 7 on weekends if you need to get on the road early (although this is likely a leased area and out of Starwood's control). Room is very large and clean. Bed must have been very new - best one I've had in years. Charming old hotel without feeling "old". Good location for summer concerts on Fridays 1 block away. OH - their heated pool - the ROOM is heated - the pool was a bit on the cool side.....
July 13, 2013
Rated 3 out of 5 by Wendy38 We have loved it in the past...
This was our fourth time staying here for our Anniversary and although we have really loved our stays in the past this time was not as great. We have always stayed in the older part of the hotel in the past but this time we were in the newer part and the room had one of those under the window air units which was very noisy and our room was extremely hot and uncomfortable and I really could not sleep which was very disappointing since I have always looked forward to staying here and having a wonderful and comfortable experience.
August 25, 2013
Rated 3 out of 5 by pbr1918 rooms need improvement
The lobby of this hotel is beautiful, which increased my expectations when I walked in. The public facilities and staff were fine. However, my room was dingy and lacked sufficient electrical outlets. The bathroom was a particular problem- the hot water was not steady in either the sink or the shower, and the shower floor, although clean, was- I'll use that word again- dingy.
November 11, 2013
Rated 2 out of 5 by DesignGuy949 Great staff
As you will no doubt see from other reviews this property is a bit long in the tooth. However, the counter to this was exceptional staff. In particular & very unexpected was an experience we had in valet with "Timmy". Wow...Starwood needs to clone this guy and move him in to training other properties. As a freq. hotel guest I have never encountered such a friendly valet team. They gave great advice on local spots and Timmy's recommendation of "Tony's" was so spot on we ate there two nights in a row.
This property is a gem due to its historic nature and history in the city so I hope some serious renovations are on tap for the future. The room furniture is a bit dirty and the overall finishes are quite dated. So if you're looking for luxe this is not your place.
August 26, 2013
Rated 3 out of 5 by zThumper West Wing is Not For Me
Unpon check-in I was informed that I was not booked for the remodeled East wing (had requested East in reservation). I stay at the Read House roughly 20 times a year so I knew what to expect but I was tired from a long day of travel so I did not seek out another hotel.
The air conditioner rattled continuously and could not maintain the room at a comfortable temperature. The west rooms are cramped for working in. I'm not staying here again in the west wing. I have a choice and as a SPG member and business traveller, I expect better.
July 19, 2013
Rated 2 out of 5 by MariD Needs improvements
Needs improvements. Heating/air conditioning unit needs to be replaced. When the heat was on, it felt like the unit sucked all the oxygen out of the air. When the cool air was on; the carpet, bedding, and our clothes felt damp. The upholstered chair was coming apart at the seams. However, the beds were very comfortable.
November 14, 2013
Rated 4 out of 5 by pfitz Nice hotel--very clean
The room was very nice & clean. The only complaint that I had was the air conditioning. I had the air set on 60 degrees but it was still not very cool. It made it difficult to sleep. Ther room was not unbearable, just not as cool as I would have liked it. There was an A/C vent in the bathroom but no air was coming out of it. This made the room very hot & muggy when taking a shower. I called the front desk but nothing was done to correct the problem. It could have been a problem that was not easily fixed. Noone told me anything.
July 25, 2013
Rated 3 out of 5 by Nicki326 Good location
Good location, central to Chattanooga tourist spots. Jr Suite furnishings were kind of shoddy, wood furniture worn, upholstered chairs dirty. Rooms need a 'facelift'. Maid svc did not leave towels or face cloths. Had to request bedding for third bed after we arrived. Bill was initially messed up but was quickly fixed. Staff was friendly and professional on Saturday. Sunday phone staff not so much. Room service was good as was food. Was disappointed in the room for the price.
October 6, 2013