Rated 3 out of 5 by GovtChatt Wouldn't Pay Full Price
I was on government business and got the govt rate, which I'd say is the limit of what the hotel should charge ~100 a night max. We were in a wing that was also being used as student dorms, with an aged hall, a window that looked onto a brick wall, a stained chair, loud elevator noise, etc.
I was ok to deal with this since I wasn't paying full price on govt business, but if I'd been traveling for vacation not business and had paid 180+ a night I'd have been furious about the terrible accommodations.
That said the location is nice, and the bones of the old hotel are pretty.
October 15, 2014
Rated 3 out of 5 by Joeb2014 Loved the historic character
We loved the historic character of the hotel. The staff seemed a little unsure and confused about the details and amenities of the hotel. Our reservation was slightly screwed up by rep we booked with and it completely threw off the onsite desk clerk. They have a major key issue with the swipe card keys. We had to go back to the desk several times to get keys that would work in our door.
October 14, 2014
Rated 1 out of 5 by Steve169 Horrible Experience
We had stayed at the Read House before so we were shocked by the incredibly bad experience we had at the front desk. Heidi was rude, abrupt and ectremely unhelpful. We upgraded to have the Club-only to find out that it was closed Saturday and Sunday. I was given a card to the Club and fround that there was nothing there-not even a glass of water. The person at the front desk did not inform us of this and was extremely acted extremely put out when I asked about it. It was nothing less than false advertising. My wife and I were so upset by the treatment that we received that we left the hotel. We would never stay there again nor recommend it to our friends and associates.
September 4, 2012
Rated 1 out of 5 by DisappointedGuest1000 Dirty Hotel
We booked this hotel to celebrate our 10th wedding anniversary and brought along our 2 children. When attempting to pull out the sofa for my daughter to sleep on, there were dead bugs all under/in the pull out bed. The sofa and chair in the room were stained. The bathroom was so small you couldn't get ready. There was no vanity area, unusual for a suite. Also, the carpet and bathroom tile and baseboards were filthy. I would never recommend this hotel and wish we had our money back so we could go somewhere else. Also, when we went to the indoor pool and hot tub to use, the hot tub was boarded up. It was horrible.
October 10, 2012
Rated 5 out of 5 by Roadrunner7 Grand Old Hotel
Stayed 1 night for a medical conference.
Got upgraded to a junior suite (thank you!).
Very comfortable hotel -- old but very comfortable. Quiet. Had room service breakfast and dinner, both excellent. The French fries for dinner were some of the best I've had in years, and breakfast was hot and very nicely prepared. This is an excellent place to stay and even accepts dogs < 60 pounds.
October 2, 2014
Rated 5 out of 5 by Atraveler989 Comfortable, Quiet, Practically Perfect!
We booked a stay at this Sheraton at the last minute and being gun-shy about our previous night's stay in a different Sheraton (horrible experience), we weren't sure what to expect.
The Sheraton Read House surpassed our expectations in every way. The room was clean and very comfortable, especially the bed. I experienced the best night's sleep I ever have at a hotel (thank you!!!).
The desk staff were very friendly and helpful. We ordered room service as we got in late and the food and service both were excellent. The valet staff was equally as friendly and I can only say that we are 100% plus pleased with this Sheraton.
We picked this location at random due to our change in travel plans but we will be returning to Chattanooga in the future and will most definitely be staying at the Read House again.
Well done Sheraton! Thank you for restoring my faith in your brand name.
September 29, 2014
Rated 2 out of 5 by cck55 Do not accept room 607!
We have stayed at Read House several times. This visit, my husband and I were put in room 607. It is extremely small (half the size of other rooms we have stayed in), and is located right next to the elevators. We listened to the creaking of elevator cables and the banging of elevator doors all night. When I asked to be moved to another room, they said all other rooms were filled, and it was the type of room we had reserved. The two other couples we were with booked the same type of room and paid the same as we did, and their rooms were much larger and quieter. Moral of the story is IF YOU STAY HERE, DO NOT ACCEPT ROOM 607 OR YOU WILL NEVER GET OUT!!! (This may be true for the room ending with 07 on every floor)
November 4, 2013
Rated 2 out of 5 by Perky Needs Improvement
Upon check-in we found the rooms had no refrigerator as was confirmed when booked, and they found one old one to bring up. Shower Curtain was 8-10 inches short, allowing water to flood the floor during every shower, caulking missing in several area's of the tile, toilet flapper leaked water, bathroom door didn't close properly, requested extra towels and weren't left, we had to go to front desk to retrieve them ourselves, Sunday morning the Club Level breakfast room was advertised to be open early, and when we went, it had a sign stating they wouldn't be opening early after all! Then Sunday night we arrive back, to find 10-12 cars blocking the drive thru, drop off, and no valet to be found! When I question the front desk, he said they had issues, and when I question why I was paying for valet service if it's an issue, the manager Jim G. came out, and stated I could park on the street as the parking was free till 8 a.m. the next morning!
Keep in mind I paid for the service, and now I'm on the street, and have to get up, and put money in the meter by 8 or face getting a ticket! By far the worst stay I've ever had with a Sheraton property! Room 1010
September 30, 2014