Rated 4 out of 5 by GloveJ Good experience in Chattanooga
Friendly staff, large rooms and an excellent dinner suggestion made for a great stay.
March 10, 2014
Rated 3 out of 5 by CTay27 Needs Improvement
This was my 2nd time staying at the Sheraton Read House in Chattanooga. The first visit was great. They upgraded me to a Jr Suite for my first visit. After my 2nd stay, it was apparent they were trying to impress me on my first so I would return. On my 2nd visit, I was given an old and dirty room. It was on the "new" side of the hotel where the rooms obviously haven't been updated in years. The chair was stained, carpet shredded and a hole in the bathroom ceiling. Upon check in, the clerk was clearly new and untrained. He signed me up for a new SPG Account when I had already requested them to use my current one. I subsequently asked the front desk to ensure my regular account was assigned to my stay and this new account deleted 4 times, unsuccessfully. The valet, other staff, and amenities were great, however the lack in consistency in quality in the rooms is disappointing, especially when you are supposed to be a "Preferred' guest. I would recommend the hotel, but ask to stay on the old side that has been renovated.
March 2, 2014
Rated 4 out of 5 by Hardrock04Actual Chattanooga Read House, September 2013
I have now stayed at the location perhaps 5 times. It is my favorite location in the region, and hands down my number one choice in Chattanooga. The on location Steakhouse rivals Ruth’s Chris (in both flavor, quality, and price). The staff is great, the rooms are large. If you are coming to Chattanooga, this is the place to stay. I spent a weekend here with my family several months back. Good choice.
March 1, 2014
Rated 3 out of 5 by Paulkkss Sheraton Chattanooga
Room needed update. Bathroom ceiling and wallpaper was peeling. Furniture was worn. Club lounge needs update. Fitness center was good. Bed was comfortable
March 1, 2014
Rated 5 out of 5 by Suisse Read House Chattanooga
Ideally located in downtown. Large comfortable room, well kept and quiet. Great staff, always ready and anxious to help.
February 22, 2014
Rated 1 out of 5 by JasonW3541 Disappointed
I wanted to love this hotel. The building is amazing and it is great to see older building keep their history and charm. However, upon arriving to our room there were dishes left by the previous guest left outside our door. The dishes were left from room service and included half eaten food and coffee that had things floating in it. The biggest problem however was the plumbing issue. Our shower was clogged and our sink backed-up into our tub. On leaving for dinner my wife and I stopped by the front desk to address the issue, after calling from our room three times without and answer. We were told that someone would fix it upon our return. It had not been fixed and now had black junk floating in it. At this point it was late and changing rooms was not an option for us. It was only an over night stay, but we will not return to this hotel or recommend it to anyone. The only bright side to our stay was Ashley, that helped as we left.
February 20, 2014
Rated 3 out of 5 by Chatt14 Needs improvement
The room was very nice. The hotel overall needs improvement. I had to go to 3 different floors to find an ice machine that was working. Going from floor to floor to find ice I noticed that the stairwells were very unsightly - dirty linens thrown in corners, food trays setting on one floor that appeared to have been there for several days, floors dirty, etc. I had made reservations for the restaurant a week or so in advance but we still had to sit in the bar area. It took forever to get hot water in the shower.
February 17, 2014
Rated 1 out of 5 by ZgutowiczA Worst SGP Hotel Experience
Hotel room had not been maintained ... paint chipped, walls plastered/banged up, visible small holes in wall, bathroom tube cracked and chipped, elevator dirty with empty bottles in it, one elevator not working, pool area filthy with no clean towels (dirty towels laying all over the pool area), club lounge did not have napkins, or forks for breakfast (my family had to share two knives and a fork to eat breakfast). It was also a pancake breakfast and there was only one small bottle of syrup left of which my family of four had to share. No coffee in club lounge for breakfast, they were out. I had breakfast at 8am. Tables in lobby area, by TV, were covered in with beer bottles and empty glasses. Club lounge night before was out of bottle water, there was none in my room, so I had to by some from front desk. My family and I were not able to log into wireless on any of our devices during the entire stay. My bill was double charged for parking $15 per night, only stayed one night. I had to get this corrected morning of checkout. Only bright spot, was the valet!
January 21, 2014