Rated 4 out of 5 by Gigipippo renovation
Some disruption due to major renovations
December 9, 2013
Rated 3 out of 5 by Ekocan Non Smoking
Due to no respect for non smoking areas, it is disaster to stay inside, go to bar, or even stay at lobby. I asked fruit in one night and no body did come back to me until I fall asleep. Finally, I have some comments for atmosphere and environment for restaurants, especially breakfast area. At breakfast, glasses are very small, I can say it is for small kids, furniture is very old, some of them broken and due to smoking, non-smoking mixture, it is impossible to stay there for a non-smoker..etc etc
November 29, 2013
Rated 2 out of 5 by Ammar123 The hotel lacks basic business needs
My trip was for business, and I specifically requested to add WiFi to my room throughout my stay (at booking, it was paid). Unfortunately, I have had problems throughout my stay where as an example, one email took 45 minutes to send. There was a problem and the staff said "it's an IT problem" with no indication on when this will be solved (it wasn't).
Heating in room was not working. I changed room and still same thing, not working
Toilet was not flushing properly as well.
Overall, very unsatisfactory from Sheraton.
November 13, 2013
Rated 2 out of 5 by D134 hoel needs reconstruction
facility needs reconstruction and staff needs imporvement in general
October 24, 2013
Rated 2 out of 5 by EricLeman Sheraton Tunis
Bar staff is nice but needs to provide better service
ie: no fresh lemon juice
French TV channels out of order
TV reception poor quality
Lobby sofas are very dirty
October 21, 2013
Rated 4 out of 5 by luckyluke general comments
fantastic staff, helpful, very professional.
Lobby and lobby bar furnitures should be refurbished .
Room very comfortable and clean. some dirts spot on chair and carpet.
Walima restaurant : very good, but make sure that waiter unerstand the customers' expectations.
In summary... one place to stay when being in Tunis
April 7, 2013
Rated 3 out of 5 by BBUK This hotel has great potential
This hotel has great potential and some of it is already realised, for example very comfortable rooms, great spa and leisure facilities, good conference facilities and services. Where I felt let down a little was over the rather limited room maintenance efforts and, more particularly, the range and quality - or rather to some extent lack of quality - of the buffet meals in the L'Oliviaire restaurant. Choice and quality needs to be improved there, to bring this Sheraton in line with many other Sheraton hotels elsewhere in the world that I have had to pleasure to stay at.
September 15, 2013
Rated 4 out of 5 by Waltguy Sheraton Tunis
staff must improve willingness to meet clients expectation: there is a lack of willingness to improve service in the restaurants
Qualitiy and variety of food served were disapponting, especially buffet
May 19, 2013