Rated 4 out of 5 by Waltguy Sheraton Tunis
staff must improve willingness to meet clients expectation: there is a lack of willingness to improve service in the restaurants
Qualitiy and variety of food served were disapponting, especially buffet
May 19, 2013
Rated 4 out of 5 by luckyluke general comments
fantastic staff, helpful, very professional.
Lobby and lobby bar furnitures should be refurbished .
Room very comfortable and clean. some dirts spot on chair and carpet.
Walima restaurant : very good, but make sure that waiter unerstand the customers' expectations.
In summary... one place to stay when being in Tunis
April 7, 2013
Rated 5 out of 5 by Mina Sets a High Standard
I truly enjoyed the night I spent at the Sheraton. The facilities were beautiful, and the restauratns Walima and L'Oliveraie were fantastic. The service was prompt and polite and helpful, and I didn't have any questions because they were answered before I could ask them.
January 30, 2013
Rated 2 out of 5 by naff103 Time stopped in this hotel or even going backwards
I stay in Sheraton Tunis twice a year since 3 years and 2weeks ago organised our regional meeting there with 30persons coming. All of them asked us not to do it there again.
.connecting to the internet is so complicated and even expensive.
we took a small meeting room n the business center for a side discussion and after lunch had to wait 30min on the door bcz the person wIth the key went to lunch....
room baLconey door is so old and do not close at all
the worst is on check out. the system broke down for 40min, they obliged us to wait and we could miss our flights. we offered to give the money and leave but receptionists obliged us to wait
December 11, 2012
Rated 3 out of 5 by MENAtraveler Needs Facelift
While the staff tried their best to make it a pleasant stay, there is only so much they can do with the dated facilities and rooms. Staff is super friendly, but rooms are not very clean (stained chairs, torn curtains, broken furniture). My room had a shower and a tub but the shower couldnt really be used cause the way its placed lets all the water flow out to the main bathroom floor. The internet has improved since my last stay there but to get strong signal i still had to be in the bathroom or somewhere close to the door otherwise i had to work with one bar and constant disconnection. The restaurant didnt have several items on the menu and what they had wasnt at Sheraton/SPG standards. The country is undergoing a major transition and many businesses are opening up in Tunis. I urge the SPG program to put this hotel on the list for a makeover, an update and a training. If i wasnt an SPG elite member i would have chosen some of the other brand new hotels that opened in Tunis recently.
February 16, 2013
Rated 4 out of 5 by Philippe do not feel very respected
At check-in they repeated at least 15 times very loudly that I was being upgraded, so many times and in such a way I was feeling embarrassed. At the room I was not impressed, and realized at the end of my stay that my room was actually smaller than others, including the SPG ones, and they had put me there because they did not have my requested or SPG available rooms and pretended that was an upgrade so I don't ask if they had better...felt cheated
January 17, 2013
Rated 1 out of 5 by MaunoMatkalaukku Awful
Just briefly: electricity went out one morning for a long time, water kettle flowed over when boiling, one day no towels, WiFy worked poorly or not at all, very few electricity sockets and some were loose, no coffee creamer or normal tea (only flavoured), no wine in the minibar, waited 40 minutes for a sandwich at the bar, pool closed, did not get an invoice when checking out because the computers did not work, payment was accepted though, ...
January 18, 2013
Rated 4 out of 5 by Magda The hotel has good features.
The only, but important, drawback is lack of free wifi in the rooms. Such a hotel should provide this!
February 8, 2013