Rated 4 out of 5 by DfromB Good hotel but quality of internet could be better
Cell phone could not log on to the Wi-Fi in guest rooms. Internet connection (with laptop) frequently got lost in the guest rooms.
In the lobby, internet connection log on had to be renewed every hour. My business colleague who stayed in another room experienced the same problems. Staff was very friendly and helpfull but could not solve the issues.
July 24, 2014
Rated 4 out of 5 by Serenella Comfort and Relax
Loved enjoying the indoor swimming pool ad the sport facilities as well the outdoor beautiful pool.
Nice, friendly and always smiling staff.
The shop should stay open longer hours :)
July 24, 2014
Rated 2 out of 5 by Doda Need renovation
Gym room needs renovation, I could not complete my workout because the AC wasn't efficient enough to keep the whole room in the same temperature, cardio area had the least AC coverage! also most of the weight machines need to be replaced
Food: I believe Sheraton has a lot more to offer as far as the variety and quality are concerned
July 18, 2014
Rated 2 out of 5 by TanveerK 3 weeks in Tunis
I have been staying at the Sheraton Tunis for 3 weeks now. The room is fairly comfortable but there are several issues that made my stay not very pleasurable.
1. Food: the food options are very limited in the restaurant, especially for international travelers. The food options in the room service menu are even worse.
2. The wait staff are trained to do really weird things. You cannot order something from the bar and eat at the restaurant table, even if there is nothing but air separating them, even on nights, when there was no food being served in the restaurant but salad. I could not order a sandwich and eat it with the salad. This is when I am ready to pay the full amount
3. The maintenance staff is very slow. My colleague complained about his clogging basin and leaking pot several times but it did not make any difference to anyone for days
4. I had tried to book a meeting room for a meeting and requested a phone. They could not arrange a phone for me and I had to change my plans last minute. How can you not have a speaker phone available in a meeting room - makes no sense.
5. There are a couple of good things about the hotel a. The Gym is very good, b. The staff in the reception area is very good.
July 4, 2014
Rated 1 out of 5 by Victor33 experience at your hotel
It's much a 3 stars hotel than a 5 stars. The service is very bad and the Hotel is not confort at all. But the room is ok.
June 24, 2014
Rated 4 out of 5 by catalina14 great hotel to relax and enjoy Tunis
the hotel is very big and confortable has a nice pool area and indoor pool the staff are incredible helpful and nice making you stay a great holiday, is a place for a big Wedding or event they organised amazing i had the oportunity to view a wedding and was incredible, the hotel has two areas one a big traditional and other more modern nevertheless both area has big room with seating area and balcony. the hotel is very close from airport and few min from city but you need a taxi however isn't expencer the trick is pay with coins :) enjoy your stay as is Tunis really a great country to visit
June 23, 2014
Rated 2 out of 5 by t9200yt Ways to improve?
Internet way too unstable, slow and is charged in addition to the room!
Toilet flush was not working when entering the room. Hopefully it has been fixed during the day
Water pressure in the shower not sufficient
The last day, no one entered the room the all day! meaning 0 service was done. I arrived around midnight. Too late to ask for it.
Set up at the bar for the world cup was poor. TV too high, satellite signal or TV screen resolution poor.
June 20, 2014
Rated 3 out of 5 by Cecil2014 Mr.
I stayed in the hotel for 2 nights, from 11 to 13 June, 2014. Although I opted for a renovated room, costing 35 DTN more, the air-conditioning in the room was not working. I reported it twice but was not fixed. I checked out after 2 nights. Also the television in the room was not workining on the day of the start of the Worls Cup. These were very disappointing.
June 16, 2014
Rated 4 out of 5 by Fatah Good stany
Good stay for a business trip
June 8, 2014
Rated 1 out of 5 by Frog75 Most horrible stay in a Sheraton
Very bad experience. First contact cold and unfriendly at check in. The free wifi included in my company rate is refused, I had to pay an overpriced daily rate for a wifi access that will only work badly in the lobby. And the worst: all the elevators out of order for 24 hours, you need to use the service stairs. When you need to go down each time to the lobby for an email (or broken key, or restaurant) it is more than unconfortable. And no empathy from the desk, they were laughting. Only positive point: the daily staff (house keeping, waiters, security...) is friendly.
May 24, 2014
Rated 4 out of 5 by Mickytommybob High quality hotel at reasonable rates
Overall very good hotel and staff were very friendly and helpful with the exception of one rather surly waiter in the bar who shall remain nameless.
Great room, great bed, great shower, great pool. Internet connection is a bit over complicated especially in the lobby - surely free open access in the lobby/bar areas is to be expected in most good hotels these days?
May 22, 2014
Rated 2 out of 5 by Kenny001 Needs improvement
1) internet is spotty, and goes on and off
2) gym has no attendant
3) both elevators were broken but mgmt did not place a sign on top floors. Even the one in the lobby did not direct people to the service elevator
4) customer can not invite guests or even coworkers in room even during daytime! Ridicoulous
May 21, 2014
Rated 2 out of 5 by Mako245 under renovation
Good location but hotel under renovation (8 more months!!!!).
Internet not working properly always get disconnected.
Old rooms dirty and bed not comfortable.
Food below average.
8 rings or so before people pick up the phone
Room rates much too high for this low quality
Much below average compared to other Sheraton wolrdwide.
No other acceptable alternatives in Tunis unfortunately
May 17, 2014
Rated 1 out of 5 by Bhkphilosophy This hotel needs a lot of improvement
Hotel needs has highest comparative advantage over all others and this proven by Tunisian but in any other thing is below average , needs improvement in meeting room , team responsiveness and versatility with customers .
May 16, 2014
Rated 5 out of 5 by Mohannad I can't change home
This hotel will always be my only choice, I just feel very comfortable, it is very conveinint, every member of the staff at the hotel makes it feel home
December 31, 2013
Rated 4 out of 5 by Gigipippo renovation
Some disruption due to major renovations
December 9, 2013
Rated 3 out of 5 by Ekocan Non Smoking
Due to no respect for non smoking areas, it is disaster to stay inside, go to bar, or even stay at lobby. I asked fruit in one night and no body did come back to me until I fall asleep. Finally, I have some comments for atmosphere and environment for restaurants, especially breakfast area. At breakfast, glasses are very small, I can say it is for small kids, furniture is very old, some of them broken and due to smoking, non-smoking mixture, it is impossible to stay there for a non-smoker..etc etc
November 29, 2013
Rated 2 out of 5 by Ammar123 The hotel lacks basic business needs
My trip was for business, and I specifically requested to add WiFi to my room throughout my stay (at booking, it was paid). Unfortunately, I have had problems throughout my stay where as an example, one email took 45 minutes to send. There was a problem and the staff said "it's an IT problem" with no indication on when this will be solved (it wasn't).
Heating in room was not working. I changed room and still same thing, not working
Toilet was not flushing properly as well.
Overall, very unsatisfactory from Sheraton.
November 13, 2013
Rated 2 out of 5 by D134 hoel needs reconstruction
facility needs reconstruction and staff needs imporvement in general
October 24, 2013
Rated 2 out of 5 by EricLeman Sheraton Tunis
Bar staff is nice but needs to provide better service
ie: no fresh lemon juice
French TV channels out of order
TV reception poor quality
Lobby sofas are very dirty
October 21, 2013
Rated 5 out of 5 by Mohannad The Location is perfect
Because of the Brand Sheraton I chossed this hotel, however, I found, the location was perfect, the staff and comfort makes me feel very comfortable
October 2, 2013
Rated 1 out of 5 by Adrian Review
Hotel is in nice location, but old, not very clean and food and service not where sheraton should be. Left the hotel cause internet acsess was not working and the french lady manager on duty did not bother to fix.
September 28, 2013
Rated 1 out of 5 by Allfor1 not good enough
TV only woekd on half the channels
Charged for internet - disgrace!
Most compecated wifi sign in possible
Smoking every where, no NO Smoking area
September 22, 2013
Rated 3 out of 5 by BBUK This hotel has great potential
This hotel has great potential and some of it is already realised, for example very comfortable rooms, great spa and leisure facilities, good conference facilities and services. Where I felt let down a little was over the rather limited room maintenance efforts and, more particularly, the range and quality - or rather to some extent lack of quality - of the buffet meals in the L'Oliviaire restaurant. Choice and quality needs to be improved there, to bring this Sheraton in line with many other Sheraton hotels elsewhere in the world that I have had to pleasure to stay at.
September 15, 2013
Rated 2 out of 5 by Zbilland Reception staff need to be trained
Reception staff very nice but don't do anything they say they would do & do not follow up. For instance Internet connection problem in room never fixed for 3 days, whereas each time i asked, they responded nicely it was fixed with no clue! I asked to change room to room with better wifi connection, they promised to do so last day, came to hotel at 11 pm, no room change. finally night manager upgraded me at midnight to a room with proper Wifi on last night.
September 15, 2013
Rated 2 out of 5 by Jbarrettaz Needs improving, still!
This hotel has so much potential, but in a desert climate, it still attracts mosquitoes, and although it appears to be being renovated, it is no better than it was four years ago. It was hardly worth $150 a night, or even half that. The staff seems to not care and that makes the hole experience not worth remembering.
July 25, 2013
Rated 4 out of 5 by Pidli Service Extraordinaire
I have stayed in Sheraton Tunis for two weeks.
I was impressed in many areas:
- Very good food, aligned with local customs and supply
- OUTSTANDING DESERTS: complex taste, not too sugary, French influence: five stars right here
- Extremely attentive staff in the restaurant. Way to go
- The common areas are very nicely decorated, everything is shining.
- Whenever I had an issue, the staff immediately rectified the problem
- Huge gym, reasonably appointed
- Big indoor & outdoor pools: excellent for relaxing. Both meticulously maintained, spotless
- Vast grounds, including outdoor Greek/Roman style theater. Again outstanding for downtown area
What could be improved? Hotel shows a bit its age, so more maintenance needed: room chair, carpet, balcony railing, elevator directional lights. Whenever I mentioned small repair to the staff, it was immediately fixed.
Overall very good to excellent hotel
July 16, 2013
Rated 2 out of 5 by ArthurD My experience at Sheraton Tunis
Sheraton is well known for excellence in the hotel business and I have been very pleased with Sheraton for decades all over the world as travel is a major part of my job. With the exception of the restaurant which I thoroughly enjoyed, the service in Sheraton Tunis, in particular the reception and service desk, is the worst I have ever seen anywhere. It is simply not what Sheraton is known for. I will never stay in this hotel again not even for free.
June 28, 2013
Rated 3 out of 5 by Gigipippo Pay attention on payment
the staff, without notice, has blocked an amount as a deposit on my cc, 2 days prior to check-out, causing inconvenience for the final payment.
June 3, 2013
Rated 4 out of 5 by Waltguy Sheraton Tunis
staff must improve willingness to meet clients expectation: there is a lack of willingness to improve service in the restaurants
Qualitiy and variety of food served were disapponting, especially buffet
May 19, 2013