Rated 4 out of 5 by PierreG restaurant needs improvement
the regional restaurant with local specialties could not provide all the items which where on the menu : one dish was not available and two types of red wine also (one of those was merlot). for the wine, we were advised a magon which was not good at all.
this "local" restaurant has to be improved.
September 15, 2014
Rated 4 out of 5 by luckyluke general comments
fantastic staff, helpful, very professional.
Lobby and lobby bar furnitures should be refurbished .
Room very comfortable and clean. some dirts spot on chair and carpet.
Walima restaurant : very good, but make sure that waiter unerstand the customers' expectations.
In summary... one place to stay when being in Tunis
April 7, 2013
Rated 5 out of 5 by Tui1 Business travel
The newly remodeled rooms are very nice. The food offering in the Sheraton Club can be improved
September 7, 2014
Rated 2 out of 5 by Fougazi Young familly stay
I stayed in the hotel on buisiness a number of times and was OK with the experience. However when I travelled with my family I was dissapointed with the facilities, service, friendlyness of the staff and food wich are below the standard expected for a Sheration
August 25, 2014
Rated 3 out of 5 by MENAtraveler Needs Facelift
While the staff tried their best to make it a pleasant stay, there is only so much they can do with the dated facilities and rooms. Staff is super friendly, but rooms are not very clean (stained chairs, torn curtains, broken furniture). My room had a shower and a tub but the shower couldnt really be used cause the way its placed lets all the water flow out to the main bathroom floor. The internet has improved since my last stay there but to get strong signal i still had to be in the bathroom or somewhere close to the door otherwise i had to work with one bar and constant disconnection. The restaurant didnt have several items on the menu and what they had wasnt at Sheraton/SPG standards. The country is undergoing a major transition and many businesses are opening up in Tunis. I urge the SPG program to put this hotel on the list for a makeover, an update and a training. If i wasnt an SPG elite member i would have chosen some of the other brand new hotels that opened in Tunis recently.
February 16, 2013
Rated 5 out of 5 by Mina Sets a High Standard
I truly enjoyed the night I spent at the Sheraton. The facilities were beautiful, and the restauratns Walima and L'Oliveraie were fantastic. The service was prompt and polite and helpful, and I didn't have any questions because they were answered before I could ask them.
January 30, 2013
Rated 4 out of 5 by Waltguy Sheraton Tunis
staff must improve willingness to meet clients expectation: there is a lack of willingness to improve service in the restaurants
Qualitiy and variety of food served were disapponting, especially buffet
May 19, 2013
Rated 2 out of 5 by naff103 Time stopped in this hotel or even going backwards
I stay in Sheraton Tunis twice a year since 3 years and 2weeks ago organised our regional meeting there with 30persons coming. All of them asked us not to do it there again.
.connecting to the internet is so complicated and even expensive.
we took a small meeting room n the business center for a side discussion and after lunch had to wait 30min on the door bcz the person wIth the key went to lunch....
room baLconey door is so old and do not close at all
the worst is on check out. the system broke down for 40min, they obliged us to wait and we could miss our flights. we offered to give the money and leave but receptionists obliged us to wait
December 11, 2012