Rated 2 out of 5 by raval Stay in Tunis
I have stayed in Sheraton Tunis during business trip for one week this month. I usually do not write reveiews, but this time will be the exception.
Check-in was fine. During first and second breakfast we were not offered tea and coffee, staff gave us just the bill. Food is not convinient for breakfast but for light lunch. You can choose from grapefruits and grapefruits, completely no choice. Waiting for staff to have pancakes can take 15 minutes and nobody will get interested in. Sometimes you need to give up because you do not have time for that. When we sitted after breakfast discusing business matters, we were told to sit somewhere else. Quite suprissing.
Staff is not interested in their work. We asked at reception two days in a row for a tourist map. We were told that there is no map, second time to go to the shop.
Final thing. Wing of the hotel I have stayed in was not prepared for guests. It was during renovation. Dirt and dust everywhere, drilling from 7 o'clock. Construction site workers hammering all the day. If that would be a laissure stay, I would just leave after first night. I do not care much for such things but in this case it was not acceptable.
This hotel is a hudge dissapointment. Everything except the gym is below expectations and value/price.
April 7, 2015
Rated 2 out of 5 by mhd83 Worst Stay
Actually, I stayed for 3 nights & I was disappointed, many issues that force me not repeat it again... I have recently joined SPG program & decided to go over this chain after a very good experience in other Sheraton Hotels over the Middle East but after this stay I have to advise my colleagues & my company as well to look for a better hospitality in Tunis.
First, when I checked in, the garbage was full from the previous guest & it was disgusting... I believe that if this small thing wasn't perfectly done so for sure the bed cover & sheet wasn't changed.
In addition, no cotton swap in the bathroom, no slipper, small towel are replaced with bath towel, not even a small mirror to shave. I can understand that all these are not required but not in a SPG hotel ranked as 5 stars Hotel.
Last but not least, the food was disgusting specially the dine-in food.. I ordered a burger on my last night of stay & I was shocked when the guy delivered it to my room with a very old bread moldy.. I'll attach a pic to see how disgusting it was.
I even wasn't OK with the order I did it on my first night & I even returned back the food as it is but unfortunately no one from the restaurant give himself the pain to ask why, as if no manager caring for customer satisfaction.
Really the worst stay I've ever did in my life, I even spent nights in 3 stars hotels & it wasn't that much bad & I should think twice before I repeat it again.
December 11, 2014
Rated 5 out of 5 by jrtome Sheraton with very friendly and helpful staff!
I am a regular visitor of this Sheraton with average 3/4 stays a year, for the past 7 years. The hotel is undergoing a major rehabilitation programme of its rooms and later I guess will extend to lobby area, bar etc.. it was really in need of such work! congratulations! Even with this renovation the staff keeps the same friendly attitude and helpful mood as ever. It is a meeting point of many locals as well as business people coming to Tunis. It is not as Luxurious as many other Sheratons but it has a good location to the city centre and with all the necessary amenities, that a hotel of this kind needs to have. I always stay at the Sheraton whenever there is availability. This last stay in November was special as it was my wife´s birthday...and we had a great reception! Many thanks!
November 18, 2014
Rated 4 out of 5 by PierreG restaurant needs improvement
the regional restaurant with local specialties could not provide all the items which where on the menu : one dish was not available and two types of red wine also (one of those was merlot). for the wine, we were advised a magon which was not good at all.
this "local" restaurant has to be improved.
September 15, 2014
Rated 5 out of 5 by Tui1 Business travel
The newly remodeled rooms are very nice. The food offering in the Sheraton Club can be improved
September 7, 2014
Rated 2 out of 5 by Fougazi Young familly stay
I stayed in the hotel on buisiness a number of times and was OK with the experience. However when I travelled with my family I was dissapointed with the facilities, service, friendlyness of the staff and food wich are below the standard expected for a Sheration
August 25, 2014
Rated 4 out of 5 by DfromB Good hotel but quality of internet could be better
Cell phone could not log on to the Wi-Fi in guest rooms. Internet connection (with laptop) frequently got lost in the guest rooms.
In the lobby, internet connection log on had to be renewed every hour. My business colleague who stayed in another room experienced the same problems. Staff was very friendly and helpfull but could not solve the issues.
July 24, 2014
Rated 4 out of 5 by Serenella Comfort and Relax
Loved enjoying the indoor swimming pool ad the sport facilities as well the outdoor beautiful pool.
Nice, friendly and always smiling staff.
The shop should stay open longer hours :)
July 24, 2014