Rated 4 out of 5 by Raffster Such a lovely oasis and even more potential
My wife and I stayed here for 4 nights and what a lovely experience.
Let me start with the negative so it is out of the way.
1. Fitness centre needs updating. Equipment is old and tired.
2. Give more recognition to SPG members. Ours was average.
3. More shuttle services to the centre of town. The Sheraton is 3 kms out of town and should have regular services.
Now for the great.
1. The club lounge is a lovely oasis with great food and drinks.
2. Staff are wonderful, helpful, and always have a smile.
3. The rooms have great views over the lake so no room has a poor view.
4. Breakfast was outstanding. And provided a great representation of western and Asian delights.
5. Management was attentive and wanted to get feedback on how to improve.
So bravo Sheraton, we will return to the Hanoi And stay at your lovely establishment.
July 29, 2015
Rated 5 out of 5 by surfie01 Awesome
We ended up here after a drama with another hotel see other review. Upon arriving at this hotel without a booking at 6pm after travelling for 6 hours from Halong Bay we explained to the front desk what had happed and asked if they had any rooms, after listening to us explain what had happened the staff member went above and beyond the call of duty not only did he get us a nice room but did an upgrade free of charge which included free drinks and food on the 17th Floor after telling us about the free loyalty club. Also instead of just pointing us to the elevator he took us to it pushed the button while making sure we were ok and in the hands of the porter, after about 10 minutes he rang up to make sure we were happy with the room etc, also while checking us in he got another staff member to ring and change the private transfer we had to that hotel from the other hotel as it was a 7am pick up to the airport. We would like to say a Big thank you to Felix for everything he did and for the rest of the staff for looking after us. We will be back there one day.
July 21, 2015
Rated 4 out of 5 by alpina Good exprience
Located right next to the lake, the rooms and club lounge offers great views. Especially, Staff hospitality is fine. Thanks and keep it.
July 19, 2015
Rated 4 out of 5 by Ben2012 Lake view
Located right next to the lake, the rooms and club lounge offers great views of it especially at night. There is not much around the hotel by foot, but taxis are abundant.
Staff and service is good, food choices available.
March 26, 2015
Rated 5 out of 5 by BillRMD SUPERB STAY!
Great location, excellent facilities, highly professional, friendly and accommodating staff, and great Platinum recognition. Everyone - from door attendants, to shuttle drivers, to reception, to Oven D'Or servers, to housekeepers - was professional, friendly and kind. Special thanks to Ms. Hang Bui and the members of her over-the-top Club Lounge team - WOW!! I don't think I've ever encountered such an accommodating and hospitable staff. Thank you for a memorable stay - we look forward to our return!
February 5, 2015
Rated 5 out of 5 by bschenker The hotel room is so comfortable
Enjoyed staying in Hanoi with Sheraton, great second time. Need some improvement with staff at the entrance door, must be English speaking otherwise it changes the whole first impression of the hotel standards, otherwise everything else are great. Keep it up and thanks.
January 9, 2015
Rated 4 out of 5 by SKNG Good service, dated property.
Service at this hotel was good, on average the hotel is clean and presentable. The hotel is a bit dated and some of the room needs maintenance. A fresh renovation and refurbish would boost the overall impression.
January 7, 2015
Rated 5 out of 5 by KenLe An ideal place for your perfect wedding ceremony
Everything flowed so beautifully and our guests had the time of their lives. We received so many compliments about how great the foods were.
We appreciate all the time and effort that Ms. My Tran placed into answering our questions, assisting us with the planning process. She reviewed and executed our timeline for ceremony and reception with great precision.
We highly recommend this place for all your wedding needs. You will not be disappointed !
December 18, 2014