Rated 5 out of 5 by Wajima Very well organized staff
The meeting went well and successfully due to the skill and responsiveness of the hotel staff.
August 10, 2014
Rated 5 out of 5 by Cung Excellent Staff
I can count on the staff of this hotel. They are very nice, warm and attentive to your needs. Recently I recommended a group of my colleagues to stay at this hotel and they all agreed with me about how friendly the staff were especially Ms Bui Hang and her staff at the Club Lounge
August 1, 2014
Rated 4 out of 5 by workplay 4th visit
Generally a great staff. They work hard to make the time spent as relaxing as possible. The food options are excellent. The areas for improvement include a better Concierge desk. Often the recommendations are incorrect or incomplete. The upstairs Club room is not worth the extra dollars. The food supplied is of lower quality than the rest of the cuisine in the hotel. There are also several good restaurants within a few minutes walk from the hotel. I come to VN often for work and enjoy staying here. It's comfortable and relaxing.
March 10, 2014
Rated 4 out of 5 by JR2006 Friendly staffs, great breakfast, disappointing pool
I had a pleasant stay in Sheraton Hanoi with my parents last weekend. The staffs were friendly and very helpful, selection and quality of food at breakfast buffet was great, and small but 24 hr accessible gym was nice. The only disappointment I had came from the pool.... The facility itself was quite nice but the water was smelly. I guess it is not easy to maintain the pool considering the weather (hot and rainy), but suggest something to be done to get rid of the bad smell! Except the pool, everything during my stay was great.
August 11, 2012
Rated 5 out of 5 by Yamatoyochan All staff of this hotel is great !
All staff was very kind and polite. Thanks to them, we stayed very comfortably.
August 6, 2014
Rated 5 out of 5 by Happy888 Very nice and comfortable stay
I recently came to Hanoi on a business trip. The hotel is magnificently placed by a lake and staff were exceptional. Thank you
August 2, 2014
Rated 5 out of 5 by haba101 A welcome oasis
Most people review a hotel with regards to the property itself. I expect a Starwood Hotel to always meet my expectations, and this Sheraton certainly does. Where this property stands out is the staff. They make you feel so much more important than we really are. It is impossible to name every individual that made our stay so excellent, but I must mention both Hang and Giang from the executive club, both lovely young ladies that are truly an asset to the Hanoi Sheraton, and the Starwood Brand.
April 22, 2014
Rated 4 out of 5 by MikD Peaceful and safe
This is my go-to hotel for business trips in Hanoi - the staff is very friendly and makes you feel at home. Security is well managed and my mind is always at ease when I'm in this hotel. The location is really serene with a nice view of West Lake. It's great for relaxing after a long day at work.
July 13, 2014
Rated 4 out of 5 by Talenta7 Package deal not as per the offering on the web site
I booked 2 rooms - 1 for myself and 1 for my guest. I arrived on the 8th Mar and my guest on the 9th Mar. According to the package, we were both to have in-room Wifi included in the cost of the room. When I checked in, I was informed that the Wifi was available only in the hotel common areas and not in my room. The next day when my guest checked in, it was informed that in room Wifi was included in the package. No explanation was provided after my inquiry into this matter.
March 13, 2014
Rated 5 out of 5 by Songjs13 This hotel has awesome members lounge and service
I loved my room and all the staff members lounge including amazing food and beverage selection . My only regret was spa and massage service. The spa is not one room message room next to woman's locker room. The lien on massage table had bad smell and the massage givers only spoke 2 words of English . Okay and sleep. She was clearly not a trained professional in spa nor massage. This was very disappointing and waste of money. Not at all what you would expect from a Sheraton stay.
November 27, 2012
Rated 3 out of 5 by Kenny197 comfortable stay
it was a nice place. a little away from the old quarter but short taxi ride away. Room got a slight dusky smell but I liked the extra SPG points for make a green choice.
quite a big place, swimming pool and gym a liittle further from rooms but staff overall very nice and friendly.
June 25, 2014
Rated 4 out of 5 by Tailek88 Good all round comfort
As always the Hanoi Sheraton met my expectations of a comfortable, well appointed and cost effective hotel for the business traveler.
July 11, 2014
Rated 5 out of 5 by paul577 Not for everyone but I like it....
The hotel is in a quiet residentai area about 20 minutes by cab from downtown. Set next to a large lake, it's a rather tranquil expericience relative to the hustle and bustle of the inner city. Staff are friendly, welcoming, attentive. It could not be said to be the most stylish of hotels. The rooms and suites need to be freshened up a litle. F&B outlets good and good value. I have stayed here a number of times and have always enjoyed it.
January 1, 2012
Rated 5 out of 5 by hisil great
overally great and satisfied as expected for Sheraton name, want to stay next time again
July 13, 2014
Rated 5 out of 5 by Gman Excellent experience
I was extremely impressed when I first arrived. Excellent greeting and friendly from the valet staff, greeter, and reception. I booked the club level and was checked in at the club lounge. In particular, the Club Lounge Manager, she was helpful in providing information regarding the historical sites to visit, map, and restaurants. She even went as far as calling a local clinic for me to get medication that was needed. Thank you to all.
April 26, 2013
Rated 5 out of 5 by window Excellent but just one
Stayed Sheraton Hanoi pretty often and I appreciate the very helpful hotel staffs mostly as well as good location between the airport and city.
The only one thing I'd like to suggest is, the window is locked and can't open. Especially during winter season where the air is damp, carpet smells though people try to keep it clean as much as possible.
Why don't you let the customer to have a choice of openning the window or not?
April 18, 2013
Rated 4 out of 5 by 7larry7 Professional staff
Being so far from old town and central Hanoi
makes it a problem getting around. The hotel
has only three transfer van times. Several
times I had to pay for a taxi to leave the hotel
or return. In the past I have stayed at the
Hilton down town. The club lounge staff was
great and breakfast like all Sheraton's outside
the USA. I question if I would stay again because of its location. Likewise security was
January 12, 2014
Rated 5 out of 5 by Stan14 A Great Holiday and Meeting Destination
Sheraton Hanoi Hotel is a great place for one to take a holiday. It is also very ideal for business meetings such as conferences. One won't be disappointed by the hospitality.
July 1, 2014
Rated 2 out of 5 by Dan45 Overrated
As an SPG member, it is recorded in my informations that I am a non smoker and my company book a room with a king size bed.
Every time I come in this hotel, the front desk justifies that there is no more no smoking rooms with king size beds whatever the arrival time.
Or the front desk personal is lying like they breath or there is a big problem in the room management as the hotel is missing non smoking rooms...
November 17, 2013
Rated 4 out of 5 by KenAmI Great night view, facilities bit old
The hotel locates at the West Lake in Hanoi. From the room, night view of the lake is wonderful. Washroom is spacious. However, the room seems bit old. Renovation may be needed to meet the Sheraton standards. The staff here are helpful. Even the clean lady are always smiling and polite. The lobby and front yard is cool especially at night. Breakfast is ok. However you may expect a long queue for the omelette.
November 19, 2011
Rated 3 out of 5 by ChrisHK Average experience
Fairly old style hotel; generally in a reasonable state and seems well maintained. No evident enhanced room for SPG Gold members - an SPG floor does not count!
I registered for the $10 pre-pay breakfast and this had not been registered and the hotel refused to honor it.
Generally an average experience.
The concierge was helpful with my requests to make local restaurant reservations and hotel enquiries.
April 8, 2012
Rated 4 out of 5 by phillipsk123 A lovely hotel
we stayed here for one night on the way back from Burma to London. Unfortunately there was no room upgrade but the breakfast was lovely. The courtesy shuttle didn't work well for us as it was so infrequent but taxi's were readily available. There is a lovely restaurant called Saint Honere where we took dinner (in Xien Dieu road). And in the same road there is also a couple for patiseries and a laundry.
January 18, 2013
Rated 5 out of 5 by PhilAlan Great Hotel
We enjoyed everything! (and it's not often we can say that).
Helpful, courteous, friendly staff; well presented, very clean, comfortable rooms. Exceptional Breakfast. All the staff we met represented themselves and the Sheraton extremely well.
I could go on, but you get the picture
Thank you Staff and management, clearly the result of great teamwork.
Next time in Hanoi, we will be back.
February 10, 2014
Rated 3 out of 5 by JohnDoe2013 Greatest Staff on Earth
Hotel meets basic needs, but needs 1-2 more restaurant choices. Also, the Executive Lounge on 17F needs new furniture to allow more club floor guests to sit and enjoy the happy hour. The large sofas and tables take up too much space and are not an efficient use of space. This is a relatively low-cost easy change for the hotel owners to make vs a major room renovation that is long overdue.
August 17, 2013
Rated 3 out of 5 by Holly32 Average
The staff is friendly enough, but the hotel is old and needs updating. The walls are very thin, such that you can hear your neighbors talking and coughing. Additionally, the hotel kept trying to charge me for an additional breakfast that I did not incur. I spoke to them on 4 separate occasions before it was removed. Even then, they tried to add it back to my bill at checkout.
January 8, 2014
Rated 4 out of 5 by Michainbkk Great hotel for business trip
The hotel is great for business trips, as it has good access to internet, nice lounge for meetings and as well a great restaurant (Hemisphere) for great food.
June 20, 2014
Rated 5 out of 5 by Jamesthe1st Fantabulous
I always stay at the Sheraton whilst in Hanoi and this will continue into the foreseeable future.
June 27, 2014
Rated 5 out of 5 by Tony60 Third stay at hotel
The Sheraton Hanoi is convenient for the airport (although in Hanoi, not near the airport) and is good for everything else. Staff are very nice and helpful. Rooms are nice. Exec. Lounge is good with a reasonable selection of drinks and good food during early evening. Both the restaurants are good and what you expect from a Sheraton. I have eaten on room service and it went from decent to very good (if you want steak go to the grill, but try and try the local food). The hotel only has one bar I have found and this was closed for renovation on this trip (it did excellent pizza before), which I wasn't e-mailed about in advance which is a little disappointing, but I would still have stayed there. By international standards this hotel is very good value. If you are new to Hanoi and like seatbelts, get the hotel to pick you up from the airport and use the hotel taxis, many Hanoi cabs don't have working seatbelts yet. Overall very good.
December 17, 2012
Rated 5 out of 5 by Ela34 This hotel has great location and warm staff.
I love the location of the hotel, which is at the West Lake in Hanoi. The view is great and the building itself is beautiful. The staff are also warm and very accommodating.
June 8, 2014
Rated 4 out of 5 by desya Sheraton Hanoi. you must try it!! :)
this is great experiance when you have a business trip at hanoi but you can still fell comfort situation like holiday in hanoi.
So if you interest to have great business trip like holiday you must try sheraton hanoi.
Desya-Toyota Quality engineer
May 15, 2014