Rated 2 out of 5 by coplex How one employee can ruin a stay
I have been staying at the Sheraton for all my trips to Hanoi over the past 4 years and have never experienced such shocking service from one employee. She was rude and appeared to have had no training in how to handle customers. What a shame.
July 22, 2014
Rated 4 out of 5 by MikD Peaceful and safe
This is my go-to hotel for business trips in Hanoi - the staff is very friendly and makes you feel at home. Security is well managed and my mind is always at ease when I'm in this hotel. The location is really serene with a nice view of West Lake. It's great for relaxing after a long day at work.
July 13, 2014
Rated 5 out of 5 by hisil great
overally great and satisfied as expected for Sheraton name, want to stay next time again
July 13, 2014
Rated 4 out of 5 by Tailek88 Good all round comfort
As always the Hanoi Sheraton met my expectations of a comfortable, well appointed and cost effective hotel for the business traveler.
July 11, 2014
Rated 5 out of 5 by fishingsteve smiles from the bottom of heart
I stayed with Sheraton Hanoi for four nights at beginning of July, 2014. As an intensive traveler (a SPG platinum member), I have met many SPG crews in the world. I was 100% convinced that Sheraton Hanoi was one of the best Starwood hotels I had stayed in term of hospitality offered.
Many thanks to the staffs whom I met during my stay: Mr. Vinh, Mr. Anh, Mr. Cong Nguyen, Ms Hang Bui, Ms. Giang, Ms. Linh Truong, and many more people who I did not have a chance to ask for their names. Their friendliness, warm heart, and smiles surely made my stay wonderful and pleasant. When you see someone's smile is from the bottom of their heart, you would recognize it. That was exactly the smile greeted me at Sheraton Hanoi.
I would like to thank a special person at Sheraton Hanoi, Mr. Vinh. He made my stay in Hanoi a wonderful experience. During his two days off, he used his own time to show me how and where to fish in Hanoi. Vinh woke up really early and rode on his motorcycle for 70Km (45miles) just to show me his favorite pond in Hanoi. At the end of trip, I tried to pay for his gasoline, but he insisted not to take it. Vinh told me that friends do not take money from each other. He surely is a great asset to Starwood group.
Sheraton Hanoi may not have the best facility among the Starwood group. However, its team made Sheraton Hanoi an outstanding hotel.
July 7, 2014
Rated 5 out of 5 by Stan14 A Great Holiday and Meeting Destination
Sheraton Hanoi Hotel is a great place for one to take a holiday. It is also very ideal for business meetings such as conferences. One won't be disappointed by the hospitality.
July 1, 2014
Rated 5 out of 5 by Jamesthe1st Fantabulous
I always stay at the Sheraton whilst in Hanoi and this will continue into the foreseeable future.
June 27, 2014
Rated 3 out of 5 by Kenny197 comfortable stay
it was a nice place. a little away from the old quarter but short taxi ride away. Room got a slight dusky smell but I liked the extra SPG points for make a green choice.
quite a big place, swimming pool and gym a liittle further from rooms but staff overall very nice and friendly.
June 25, 2014
Rated 4 out of 5 by Michainbkk Great hotel for business trip
The hotel is great for business trips, as it has good access to internet, nice lounge for meetings and as well a great restaurant (Hemisphere) for great food.
June 20, 2014
Rated 4 out of 5 by Littlecat2011 Good hotel for business trip
Centrally located, friendly, attentive staff and comfortable bed
June 19, 2014
Rated 4 out of 5 by BLTHAI51 good hotel for business
As Platinum member, i got a room upgrade. good business lounge services as well.
June 15, 2014
Rated 4 out of 5 by Tigerwood Hotel is old, need refurbishing
Room is not too clean, saw dust on the curtains.
June 14, 2014
Rated 4 out of 5 by Marmaduke Hanoi Sheraton
Very conveniently located for business, and good location adjacent to bars and restaurants
June 9, 2014
Rated 5 out of 5 by Ela34 This hotel has great location and warm staff.
I love the location of the hotel, which is at the West Lake in Hanoi. The view is great and the building itself is beautiful. The staff are also warm and very accommodating.
June 8, 2014
Rated 5 out of 5 by PeteK great location
Really enjoyable stay and location ideal. friendly staff
May 26, 2014
Rated 5 out of 5 by Bri23 Execellent food!
This hotel is in a beautiful area surrounded by a lake. The breakfast buffet was outstanding. The bed was okay. Where was the heavenly bed?
May 26, 2014
Rated 4 out of 5 by Tailek88 pleasant stay
This is my hotel of choice when I go to Hanoi for business. The facilities are good, room comfortable, F&B outlets adequate and staff are courteous and attentive.
May 25, 2014
Rated 4 out of 5 by desya Sheraton Hanoi. you must try it!! :)
this is great experiance when you have a business trip at hanoi but you can still fell comfort situation like holiday in hanoi.
So if you interest to have great business trip like holiday you must try sheraton hanoi.
Desya-Toyota Quality engineer
May 15, 2014
Rated 5 out of 5 by Cung Excellent Staff
I always enjoyed staying at this hotel. The staff are excellent, from the front desk (Ms Phung Chinh), room service (Ms Cam Kieu) to the club lounge (Ms Hang Bui and her colleagues Hang, Linh, Thuy, Phuong, Quoc Anh, Minh). All of them tried hard to make you welcome.
May 9, 2014
Rated 4 out of 5 by boch08 Recognition of Loyalty Status
Just returned from a 2 week vacation to SE Asia which included several SPG properties. As a Platinum member, I was very pleased with the exemplary service provided in the lounge for breakfast and evening cocktails/hor d'oeuvres.
I was able to use my Suite upgrade awards to upgrade to an Executive Suite which was quite spacious, had a living area, comfortable bedroom and large bathroom with separate tub and shower.
Regarding location, it is in the West Lake area about 10 min by taxi ($5 USD) to the French Quarter and Old Town. We preferred being in this quiet but convenient location. There were several high end restaurants in the area, seemed to be popular with ex-pats and was very safe.
May 6, 2014
Rated 5 out of 5 by haba101 A welcome oasis
Most people review a hotel with regards to the property itself. I expect a Starwood Hotel to always meet my expectations, and this Sheraton certainly does. Where this property stands out is the staff. They make you feel so much more important than we really are. It is impossible to name every individual that made our stay so excellent, but I must mention both Hang and Giang from the executive club, both lovely young ladies that are truly an asset to the Hanoi Sheraton, and the Starwood Brand.
April 22, 2014
Rated 4 out of 5 by Flykev320 Hanoi Stay
Always find the staff attentive and readily recognize SPG members.
April 19, 2014
Rated 5 out of 5 by swaussy Absolutely magnificent
My husband and I enjoyed every bit of variety Sharon had for offer. Room upgrade and the lounge bar was well worth the extra dollars, chime bar and the cocktail lad was great, hemisphere and Dors restaurant also fantastic. Staff we couldn't fault, they were kind, professional yet friendly. Thank you!
April 15, 2014
Rated 4 out of 5 by cassie2014 Hearty breakfast
I would like to especially express my gratitude to Mr. Thanh at the Reception. I had to leave the hotel before 6am to catch an early flight. After I have checked out from the room, Mr. Thanh packed a "To Go" breakfast for me on the way to the airport. That was very unexpected and very considerate of him.
April 9, 2014
Rated 5 out of 5 by bwistay Warm staff, fantastic recognition
Sheraton Hanoi is on Westlake, an affluent neighborhood in Hanoi. While the area isn't particularly interesting (a bit further north than most attractions), the hotel itself is a refuge. Platinum recognition is fantastic, was upgraded to an executive suite. The lounge had a beautiful view of the lake, and the service was friendly. In the evening the lounge was closed (maybe due to Chinese New Year?) so was given a menu with made-to-order free appetizers (might even be enough for a meal) and drinks in the bar downstairs. The grounds were also beautiful, though I spent more time outdoors exploring the area.
April 8, 2014
Rated 4 out of 5 by Marttern comfortable room but poor shower booth
0. quiet place.
1. comfortable room, it made me relax.
2. one time fruit service, it also made me happy.
3. shower booth.... it was bad.
I stayed china and vietnam, china was good but vietnam was bad shower.
old and non-uniform shower.
April 3, 2014
Rated 5 out of 5 by 30anniversary Excellent hotel
We had the pleasure of staying for 2 nights, the room we stayed in was superb. The staff were very friendly and helpful. Thank you for a wonder stay.
April 1, 2014
Rated 4 out of 5 by Talenta7 Package deal not as per the offering on the web site
I booked 2 rooms - 1 for myself and 1 for my guest. I arrived on the 8th Mar and my guest on the 9th Mar. According to the package, we were both to have in-room Wifi included in the cost of the room. When I checked in, I was informed that the Wifi was available only in the hotel common areas and not in my room. The next day when my guest checked in, it was informed that in room Wifi was included in the package. No explanation was provided after my inquiry into this matter.
March 13, 2014
Rated 5 out of 5 by dragon275 Exceptional service
For my first stay in Vietnam I expected nothing special. But what a surprice! Extremly attentive staff and excellent SPG regognition. Big spacious room, very good food selection and good Executive Lounge experience.
March 12, 2014
Rated 4 out of 5 by workplay 4th visit
Generally a great staff. They work hard to make the time spent as relaxing as possible. The food options are excellent. The areas for improvement include a better Concierge desk. Often the recommendations are incorrect or incomplete. The upstairs Club room is not worth the extra dollars. The food supplied is of lower quality than the rest of the cuisine in the hotel. There are also several good restaurants within a few minutes walk from the hotel. I come to VN often for work and enjoy staying here. It's comfortable and relaxing.
March 10, 2014