Rated 5 out of 5 by Trev Good Pool & Lakeviews
excellent hotel, good pool & views of the lake. Good value for money too.
August 25, 2014
Rated 2 out of 5 by coplex How one employee can ruin a stay
I have been staying at the Sheraton for all my trips to Hanoi over the past 4 years and have never experienced such shocking service from one employee. She was rude and appeared to have had no training in how to handle customers. What a shame.
July 22, 2014
Rated 5 out of 5 by KSam The service staffs are polite and responsive.
I like about this hotel not for the facility and features, is the staffs' service, they are polite, responsive and doing their best to satisfied you.
However, the facility and food and beverage needs to be improved. The swimming pools is too small. The water level in the room is low. The food in the restaurant needs improved. The Singapore fair buffet is too expensive and food is not authentic.
August 17, 2014
Rated 5 out of 5 by Thiamchye Excellent Service
It was my birthday on my arrival at the Sheraton Hanoi Hotel. The front desk staff wished me a happy birthday and proceeded to bring me up to the Club Lounge for my check in. Again the Club Lounge staff wished me a happy birthday and helped to arrange a birthday reception for me and my friends later in the evening. The set up was excellent and I am sure they went out of their way to make sure things were perfect for my day.
My thanks to Bang Hui the Club Manager and her colleagues as all of them played a part in making my special day a memorable one. Excellent Service. Well done.
August 9, 2014
Rated 4 out of 5 by kyuyeon helpful staff, great stay
I stayed 2nights, from 8/3 to 8/5
hotel is little bit away from city central, it takes 10 min by taxi.
room was clean, and tidy. so comfortable.
breakfast is delicious
during my stay, suddenly I had to go hopistal in the middle of night.
at that time, one of the hotel staff help me a lot.
her name is PHUNG CHINH
she was so thoughtful , and helful.
it was so impressive.
next time if I have a chance to go hanoi, I will definitely stay this hotel again!
August 10, 2014
Rated 5 out of 5 by Wajima Very well organized staff
The meeting went well and successfully due to the skill and responsiveness of the hotel staff.
August 10, 2014
Rated 5 out of 5 by Yamatoyochan All staff of this hotel is great !
All staff was very kind and polite. Thanks to them, we stayed very comfortably.
August 6, 2014
Rated 2 out of 5 by Dan45 Noisy
No non smoking room was available a king size bed with that tonight staff. I have to precise that with some other staff, it is always available and I suspect some to be a little lazy to accommodate customers even SPG ones...
I finally received the room 1720, which is supposed to be an upgraded room (smoking). In fact there is absolutely no difference with other rooms except that it is located at the club floor which is actually more noisy.
Inside the aircond was also noisy as the mettallic grid blades were trembling all night with the air going through.
I moreover received two unknown telephone call with none at the end of the line during the night, what is quite annoying when you have to wake up at 4:00 am...
This hotel is constant in its low service to SPG members with not enough non soaking rooms and a level of confort lower than normal for this kind of hotel.
July 31, 2014