Rated 1 out of 5 by JTKLUO Shockl at Sheraton Hanoi
You have to experience the shock and be flabbergasted at their so called ''spa''.
I booked an aromatherapy for 90 mins and did not expect that for a so called 5 star hotel like Sheraton the massage room is no more than a tiny, messy and musty-smelled closet. I spent 90 mins of interrupted ‘’massage’’. Instead of peace and quiet and relaxation as suggested by their spa name ''Lotus relax centre'', the room was glaringly lit, and when asked if I wanted music, it was blast very loudly. The room was next to the gym shower room, and instead of peace and quiet, I was bombarded with people showering and clearing their throats.
If I had wanted a mediocre massage with zero ambience, I could have gone to those dime and dozen ones all over Hanoi, not do it inside a so-called 5 star hotel.
During the entire massage, instead of allowing me to rest, I was asked a whole lot of personal questions like, how old are you, are you married, why not? And I was even ''woken'' #even though my eyes were closed#, to look at my bag and asked where I'd bought it, how much it was, if it was expensive!! And then during the massage, a woman kept barging in and out without knocking, presumably to pick up whatever items in the already messy room. Even a spa at an emerging country like Laos is WAY better.
The masseuse kept asking if I was going to shower after the massage. I told her I would do so but in my room, and as I was proceeding to dress up, she just stood there and STARRED. Worse, she took my jeans to examine the brand before handing it to me.
This is not the end at this hotel. I was given a room NEXT to the elevator that was being renovated; not that the whole hotel was full house and that there was no other room. And on Saturday at 4 pm, there was LOUD renovation?! Surely the hotel must have some conscience to avoid assigning such rooms, and to a loyalty card-holder #Starwood#???!!!!
It seems the hotel can’t get anything right. Upon checking in, I found an outdated letter, full of mistakes too, as if your hotel travels to and back in time #And since you provide coffee and tea facilities, I can’t understand why no coffee spoons are provided? Instead, you expect us to use PLASTIC cocktail stirrer??????
October 18, 2014
Rated 5 out of 5 by Ruzlda A Great Escape
We stayed here in October for 4days - Club Room. Spacious & comfy bed. Staff very friendly & efficient : Kudos to the restaurant staff , Phuc Bui : she made our experience at the Sheraton a memorable one. Sheraton is a great place to stay : An Escape from the busy schedule of ours.
October 13, 2014
Rated 5 out of 5 by Stan747 Warm Welcome to Hanoi
The location of the hotel is beautiful. It is only a short taxi ride to the old city center.
A great place to relax.
October 10, 2014
Rated 5 out of 5 by BhupenG Sheraton at Hanoi
Great Experience and recommend to others
October 9, 2014
Rated 3 out of 5 by Chandra1307 My Experience
Over all experience was ok
October 7, 2014
Rated 4 out of 5 by AKANGANA shower
it was difficult to adjust the degree of hot shower. Also the volume of the shower was small.
October 2, 2014
Rated 2 out of 5 by coplex How one employee can ruin a stay
I have been staying at the Sheraton for all my trips to Hanoi over the past 4 years and have never experienced such shocking service from one employee. She was rude and appeared to have had no training in how to handle customers. What a shame.
July 22, 2014
Rated 3 out of 5 by Thadatan Mr. Thadatan
Room is old as 3 star hotel
September 28, 2014