Rated 5 out of 5 by swaussy Absolutely magnificent
My husband and I enjoyed every bit of variety Sharon had for offer. Room upgrade and the lounge bar was well worth the extra dollars, chime bar and the cocktail lad was great, hemisphere and Dors restaurant also fantastic. Staff we couldn't fault, they were kind, professional yet friendly. Thank you!
April 15, 2014
Rated 5 out of 5 by bwistay Warm staff, fantastic recognition
Sheraton Hanoi is on Westlake, an affluent neighborhood in Hanoi. While the area isn't particularly interesting (a bit further north than most attractions), the hotel itself is a refuge. Platinum recognition is fantastic, was upgraded to an executive suite. The lounge had a beautiful view of the lake, and the service was friendly. In the evening the lounge was closed (maybe due to Chinese New Year?) so was given a menu with made-to-order free appetizers (might even be enough for a meal) and drinks in the bar downstairs. The grounds were also beautiful, though I spent more time outdoors exploring the area.
April 8, 2014
Rated 4 out of 5 by cassie2014 Hearty breakfast
I would like to especially express my gratitude to Mr. Thanh at the Reception. I had to leave the hotel before 6am to catch an early flight. After I have checked out from the room, Mr. Thanh packed a "To Go" breakfast for me on the way to the airport. That was very unexpected and very considerate of him.
April 9, 2014
Rated 4 out of 5 by Marttern comfortable room but poor shower booth
0. quiet place.
1. comfortable room, it made me relax.
2. one time fruit service, it also made me happy.
3. shower booth.... it was bad.
I stayed china and vietnam, china was good but vietnam was bad shower.
old and non-uniform shower.
April 3, 2014
Rated 5 out of 5 by 30anniversary Excellent hotel
We had the pleasure of staying for 2 nights, the room we stayed in was superb. The staff were very friendly and helpful. Thank you for a wonder stay.
April 1, 2014
Rated 4 out of 5 by Talenta7 Package deal not as per the offering on the web site
I booked 2 rooms - 1 for myself and 1 for my guest. I arrived on the 8th Mar and my guest on the 9th Mar. According to the package, we were both to have in-room Wifi included in the cost of the room. When I checked in, I was informed that the Wifi was available only in the hotel common areas and not in my room. The next day when my guest checked in, it was informed that in room Wifi was included in the package. No explanation was provided after my inquiry into this matter.
March 13, 2014
Rated 4 out of 5 by workplay 4th visit
Generally a great staff. They work hard to make the time spent as relaxing as possible. The food options are excellent. The areas for improvement include a better Concierge desk. Often the recommendations are incorrect or incomplete. The upstairs Club room is not worth the extra dollars. The food supplied is of lower quality than the rest of the cuisine in the hotel. There are also several good restaurants within a few minutes walk from the hotel. I come to VN often for work and enjoy staying here. It's comfortable and relaxing.
March 10, 2014
Rated 5 out of 5 by dragon275 Exceptional service
For my first stay in Vietnam I expected nothing special. But what a surprice! Extremly attentive staff and excellent SPG regognition. Big spacious room, very good food selection and good Executive Lounge experience.
March 12, 2014