Rated 2 out of 5 by coplex How one employee can ruin a stay
I have been staying at the Sheraton for all my trips to Hanoi over the past 4 years and have never experienced such shocking service from one employee. She was rude and appeared to have had no training in how to handle customers. What a shame.
July 22, 2014
Rated 5 out of 5 by fishingsteve smiles from the bottom of heart
I stayed with Sheraton Hanoi for four nights at beginning of July, 2014. As an intensive traveler (a SPG platinum member), I have met many SPG crews in the world. I was 100% convinced that Sheraton Hanoi was one of the best Starwood hotels I had stayed in term of hospitality offered.
Many thanks to the staffs whom I met during my stay: Mr. Vinh, Mr. Anh, Mr. Cong Nguyen, Ms Hang Bui, Ms. Giang, Ms. Linh Truong, and many more people who I did not have a chance to ask for their names. Their friendliness, warm heart, and smiles surely made my stay wonderful and pleasant. When you see someone's smile is from the bottom of their heart, you would recognize it. That was exactly the smile greeted me at Sheraton Hanoi.
I would like to thank a special person at Sheraton Hanoi, Mr. Vinh. He made my stay in Hanoi a wonderful experience. During his two days off, he used his own time to show me how and where to fish in Hanoi. Vinh woke up really early and rode on his motorcycle for 70Km (45miles) just to show me his favorite pond in Hanoi. At the end of trip, I tried to pay for his gasoline, but he insisted not to take it. Vinh told me that friends do not take money from each other. He surely is a great asset to Starwood group.
Sheraton Hanoi may not have the best facility among the Starwood group. However, its team made Sheraton Hanoi an outstanding hotel.
July 7, 2014
Rated 4 out of 5 by MikD Peaceful and safe
This is my go-to hotel for business trips in Hanoi - the staff is very friendly and makes you feel at home. Security is well managed and my mind is always at ease when I'm in this hotel. The location is really serene with a nice view of West Lake. It's great for relaxing after a long day at work.
July 13, 2014
Rated 5 out of 5 by hisil great
overally great and satisfied as expected for Sheraton name, want to stay next time again
July 13, 2014
Rated 4 out of 5 by Tailek88 Good all round comfort
As always the Hanoi Sheraton met my expectations of a comfortable, well appointed and cost effective hotel for the business traveler.
July 11, 2014
Rated 5 out of 5 by Stan14 A Great Holiday and Meeting Destination
Sheraton Hanoi Hotel is a great place for one to take a holiday. It is also very ideal for business meetings such as conferences. One won't be disappointed by the hospitality.
July 1, 2014
Rated 5 out of 5 by Jamesthe1st Fantabulous
I always stay at the Sheraton whilst in Hanoi and this will continue into the foreseeable future.
June 27, 2014
Rated 3 out of 5 by Kenny197 comfortable stay
it was a nice place. a little away from the old quarter but short taxi ride away. Room got a slight dusky smell but I liked the extra SPG points for make a green choice.
quite a big place, swimming pool and gym a liittle further from rooms but staff overall very nice and friendly.
June 25, 2014