Rated 5 out of 5 by AIMWong My home away from home
I've been staying at this hotel for over 8 years on business trips and have always returned. Staff know me by name and its always nice to see the smiles on familiar faces each time I come back. I've been with this hotel through good service days and bad ones as well, but kudos to them for being proactive in always making sure they correct their errors and improve on services. My most recent visit happened to coincide with my birthday, and it was a lovely touch to have a little birthday cake delivered to my room with a card, and have the front desk and concierge staff wish me as well. A special mention of Tuan who has been the most genuinely helpful and charming concierge staff I've met over the years.
July 16, 2016
Rated 4 out of 5 by Happy212 Vietnam Airlines employee rooms
Arriving from Canada, after a 30 hours trip, had to wait more than 1 hour in the lobby without even being offered a glass of water.
It takes 15 minutes to get a room clean, but in my case, I had to wait longer for a second grade room reserved for Vietnam Airlines employees such as room for disabled, or rooms at the very end of the corridor etc etc It seems there are "prime rooms", and not so prime rooms.
The staff did not consider my fatigue or need to get a shower and sleep but the requirement to provide me ONLY with a certain kind of room for Vietnam Airlines employees.
I can understand and accept the fact this hotel has "special" rooms.
But In this case, I would have appreciated to get a room quicker, any room, just as soon as practicable.
Also would have appreciated being offered a glass of water while waiting, and also would have liked the staff not to totally forget about me, having to return to the front desk 2 or 3 times to finally get a room.
That being said the staff is usually very nice, polite and pleasant.
May 26, 2016
Rated 5 out of 5 by Roger91 Generally a great hotel in Hanoi
Not too far from the airport, just a 300,000VND taxi drive. But I think the hotel can provide the shuttle bus service from the airport (the luxury car service is really expansive). The staff here are really friendly and nice. The location is also good, just beside the west lake. The breakfast is good but there is just some coffee and soft drink (only carbonated beverages) in club lounge out of cocktail time. There seems to be no staff for swimming pool, and it's not so convenient for new guests.
May 23, 2016
Rated 5 out of 5 by Cung Excellent Staff
As always I am very impressed with the service quality of the staff, especially the Butler Team at the Club Lounge: Ms Hang, Linh, Thuy, My Anh, Dung, Tra and trainees. I feel they have a personal touch that made me feel very welcome whenever I stayed at this hotel.
April 1, 2016
Rated 5 out of 5 by WallaceHK Considerate arrangement - Vietnam Hanoi Sheraton
I travel to Hanoi frequently and most of my stays are in Sheraton. It is quite impressive this time. Staff arranged same room as last time. And all settings remain the same as last time, for example, last time, i requested for an additional electrical extension cord. And this time, it has been placed in room before i come.
March 24, 2016
Rated 4 out of 5 by JayJaySt A Decent Hotel in Hanoi
Arrived in December 2016, stayed for 1 night and had a nice stay. The hotel located by the side of the lake, had a nice view, nice location. Eventhough i wasn't upgraded, but it was nice overall.
The breakfast was pretty decent, the staff were helpful and quite attentive, recommended me to a very nice restaurant accross the lake called Don's Tay Ho, was a great recommendation. Very nice food.
January 26, 2016
Rated 4 out of 5 by Ducati1198 Club room
Club level services are great
December 12, 2015
Rated 5 out of 5 by Ducati1198 Great Upgrade
I got upgrade to Ambassador Suite
December 12, 2015