Rated 4 out of 5 by JayJaySt A Decent Hotel in Hanoi
Arrived in December 2016, stayed for 1 night and had a nice stay. The hotel located by the side of the lake, had a nice view, nice location. Eventhough i wasn't upgraded, but it was nice overall.
The breakfast was pretty decent, the staff were helpful and quite attentive, recommended me to a very nice restaurant accross the lake called Don's Tay Ho, was a great recommendation. Very nice food.
January 26, 2016
Rated 4 out of 5 by Ducati1198 Club room
Club level services are great
December 12, 2015
Rated 5 out of 5 by Ducati1198 Great Upgrade
I got upgrade to Ambassador Suite
December 12, 2015
Rated 3 out of 5 by ChitownSpgFan Did not have good experience with this hotel
The hotel is far from Old Quarter in Hanoi.
One of those older Sheratons. Although the lobby seemed nice and spacious, the rooms and bathrooms were a bit dated.
The front desk staff at the time of check-in was very cranky (or even rude). I booked two rooms since I was traveling with my family. She gave me two ooms that were connected to another rooms ( but both rooms were not connected to each other). Crazy, right?
On top of that, she didn't give me the rooms on the Starwood preferred guest floor. It was our last night in Hanoi. So, I didn't complain.
Anyhow, I didn't have a good experience with this hotel and will not stay here again.
December 5, 2015
Rated 4 out of 5 by Raffster Such a lovely oasis and even more potential
My wife and I stayed here for 4 nights and what a lovely experience.
Let me start with the negative so it is out of the way.
1. Fitness centre needs updating. Equipment is old and tired.
2. Give more recognition to SPG members. Ours was average.
3. More shuttle services to the centre of town. The Sheraton is 3 kms out of town and should have regular services.
Now for the great.
1. The club lounge is a lovely oasis with great food and drinks.
2. Staff are wonderful, helpful, and always have a smile.
3. The rooms have great views over the lake so no room has a poor view.
4. Breakfast was outstanding. And provided a great representation of western and Asian delights.
5. Management was attentive and wanted to get feedback on how to improve.
So bravo Sheraton, we will return to the Hanoi And stay at your lovely establishment.
July 29, 2015
Rated 5 out of 5 by surfie01 Awesome
We ended up here after a drama with another hotel see other review. Upon arriving at this hotel without a booking at 6pm after travelling for 6 hours from Halong Bay we explained to the front desk what had happed and asked if they had any rooms, after listening to us explain what had happened the staff member went above and beyond the call of duty not only did he get us a nice room but did an upgrade free of charge which included free drinks and food on the 17th Floor after telling us about the free loyalty club. Also instead of just pointing us to the elevator he took us to it pushed the button while making sure we were ok and in the hands of the porter, after about 10 minutes he rang up to make sure we were happy with the room etc, also while checking us in he got another staff member to ring and change the private transfer we had to that hotel from the other hotel as it was a 7am pick up to the airport. We would like to say a Big thank you to Felix for everything he did and for the rest of the staff for looking after us. We will be back there one day.
July 21, 2015
Rated 4 out of 5 by alpina Good exprience
Located right next to the lake, the rooms and club lounge offers great views. Especially, Staff hospitality is fine. Thanks and keep it.
July 19, 2015
Rated 4 out of 5 by Ben2012 Lake view
Located right next to the lake, the rooms and club lounge offers great views of it especially at night. There is not much around the hotel by foot, but taxis are abundant.
Staff and service is good, food choices available.
March 26, 2015