Rated 1 out of 5 by JSJ49 Not worth the money
I stayed at this hotel 6 years in a row for our ONP convention events. The last 2 years we had problems with our rooms which included problems with the showers as well. So we decided to spend the extra money and stay on the clubfloor this year thinking the rooms would be better cared for and the showers would actually work. Nope. There was no changing rooms because they were sold out and the bill wasn't adjusted even though we complained. The staff didn't seem to care. One of our friends in another room found blood and grass in her bed when she opened it to go to bed and since all rooms were sold out they could only change the sheets and let it go at that. Next year at least 4 of us will be staying at a different motel.
October 19, 2013
Rated 4 out of 5 by srdodd Some staff didn't handle stress well
We stayed the night that several tornadoes hit the area and while we weren't at the hotel during the time of the tornadoes, we returned to find that several of the members of the staff not handling the stress of the storms very well. A couple of us wanted to get food from the restaurant since all that was in the "store" was candy bars and we had been running from the strom for a few hours and were turned away when according to the hours they were still open. So, back out into the rain and hail my husband went to get food. The next morning when breakfast was to be served since we were staying on the club level, it was still not ready by almost 7am. Hope things got better after we left!
June 3, 2013
Rated 2 out of 5 by KK2013 Hotel needs remodeling
Many folks I work with will not stay here due to outdated facility and cleanliness. After my last stay, I have decided the same. I was on the "SPG" floor. The sink in the bathroom was cracked and the tile floor had what looked to be mold growing in many places. The last straw was when the toilet broke during my stay. I had to flush by removing the tank cover because the flush arm was so old it broke. I told the staff and checkout and they noted it. Not even a "sorry" was received. Although most of the staff is very courteous, I will not be back until Sheraton begins to maintain the premises better.
May 6, 2013
Rated 2 out of 5 by XPAT Sheraton MWC OK
Bathroom:- The caulking around the bath was black with mold. The vanity had a huge crack right down the middle and was dirty The faucet in the bath was continually running. We reported this but nothing was done.. We found socks on the bedroom floor, obviously from the previous guest. The bed comforter was stained.
Overall the quality of the hotel certainly didn't meet the standards of all the other Sheratons that we have stayed in.
November 26, 2013
Rated 2 out of 5 by Zanadonia Not worth the price
For the price i would think that breakfast should be included. I did the option of not having my room cleaned and get coupon to use at participating food places. i asked for this when i checked and and I found out that it was only good at the restaurant in the hotel and expired the day you check out. so much for that "deal." There is a vent in the shower stall. It was gross. Full of mold and mold around the edge. A definate health hazard. No fridge or microwave in the room. either.
November 15, 2013
Rated 2 out of 5 by Kshinnok High Price to Pay for an Average Stay
I was expecting a lot more from this hotel. I have stayed in lots of cheap hotels over the years and decided to splurge. I was sorely disappointed. There was visible dirt in the corners of the tiled bathroom floors, a roll of toilet paper that obviously had received urine splashes, a bathroom with NO VENTILATION, linens on the bed which did NOT smell clean and the WORST thing was that I found out after the fact that LOCAL calls are accessed a charge of $1.50!!!!! Yep, you bet I complained. Why should I be charged for a local phone call to find out a casino's perks??? I didn't even THINK to use my cell phone! BUYER BEWARE: You probably would get a better deal and a cleaner room across the street for half the price!!!!!!
July 22, 2013
Rated 2 out of 5 by SleeplessinMWC Noise, noise, noise
The hotel was clean and neat. On my second night, a party with many, many adolescent children (a couple of sports teams, I think) was booked next to my room (So much for the SPG exclusiveness. Hah). The noise was incredible and the adults in the other party were unable to quiet the kids. I called the desk twice but the noise continued.
I mentioned the problem to the desk clerk the next morning when I checked out, but the person seemed hardly to care. Moreover, although I completed an evaluation form last week from Sheraton, I have as of yet received no acknowledgement.
October 9, 2012
Rated 1 out of 5 by Mrtravel28 No Hot water.
During our stay there was no Hot water. Even though I understand this happens, I would expect compensation to Platinum members. That was only offered after a Corporate complaint. I had 2 rooms booked with Business partners who would really have appreciated hot shower like you could get in a basic motel. The lounge attendant was lazy and simply watching tv, while the offerings in the lounge were less than average. At least they still serve you beer at this lounge, but like I said, hot water would have been better. The rooms themselves felt aged and not like much of a platinum upgrade. Was told this is a non-suite hotel so no suite upgrade. Not a bad area about 12 miles from city center. The pool smelled of too much chlorine.
August 6, 2013
Rated 1 out of 5 by MIAMICHIEF WEDDING PARTY
Had 6 rooms booked for wedding party
room 1-----broken sink counter top ready to fall on floor
room 2--------Had left over food on plate from days ago in room
room 3----club room level, left room at 11am and returned 6:30pm room never cleaned----no coffee or cups second day
room 4-----asked for towels for grand kids because none in room for pool and they brought us only small hand towels
Location was good as was service in lounge, but that is all!
COMPLETE WEDDING PARTY WAS VERY UNHAPPY WITH CHOICE OF WHERE TO STAY WITH WEDDING AT tINKER afb
May 16, 2012
Rated 5 out of 5 by Jeff17 Fantastic hotel
The hotel is very clean, the staff are friendly. I've stayed here twice and each time was great!
December 30, 2011
Rated 3 out of 5 by xCPx It was OK
Stayed for a 4 nights.
The hotel is nice and good location but the room was ok. They just need some TLC compare to the other Starwood hotels that I stayed in.
1. Might need a plumber for the bath tub because of running water even though it was shut off.
2. The hook on the wall for clothing about to fall out.
3. The AC unit wasn't running properly. The cover was actually propped open (maybe was under maintenance) and the thermostats box was broken so it was loose.
Other than that, it was fine. Maybe it's just that room.
I'd stay there again next time.
October 10, 2012
Rated 2 out of 5 by Dissapointed59 Not typical SPG.
I have stayed happily at many SPG properties, but this one disappointed me. First off, the bathtub has black mold and hair in it. There were not any wash cloths and only two towels. Since there were two of us in the room, both taking two showers, this was not enough.
We paid a premium to be on club level. We were told breakfast would be served until 9:30 Sunday morning. at 8:45, there was not any food and the attendant was in the process of putting away the dishes. When asked if they would be putting out additional food, I was told no, she was already cleaning. Please note that I was not the only guest on this level who did not get breakfast. I know that there were at least 12 others who came in about the same time, with the same results.
July 1, 2013
Rated 3 out of 5 by BDJ1 Autism Conference
The hotel itself was fine. However, the hotel was over booked and it was apparent that the restaurant was not set up for conference needs. They were understaffed. It seems like they would have been better prepared knowing that a 2 day conference was taking place.
November 17, 2013
Rated 4 out of 5 by FHenry My observations
Nice and clean rooms. Appeared to be a blood stain or something on the bottom of bed skirt. Some slight mold in shower and wear. My rooms were so far away from the elevator. No way to see breakfast buffet its hidden and needs to be in the open near the east windows preferably. One of the kitchen servers placed his hands on top of the dishes on the carrying cart to transfer dishes to the breakfast buffet. There was no clear path for him to get to the buffet without placing his hands on top of the dishes. Staff friendly. Clean fitness room.
December 11, 2012
Rated 5 out of 5 by Toastmaster Wow factor
In town for a toastmasters Convention. Wow Factor upon arrival; desk help; check in; rooms on the 5th floor fabulous, staff and kitchen facilities were fantastic!. When we needed assistance they were there. Warm inviting lounge to hang out. What a great location to hold a conference!.. and a great price. We even needed a late check out and they were most accommodating. thank you.
November 3, 2013
Rated 3 out of 5 by greenchiles Go for the Emerald restaurant!
My wife and I treated some good friends to a retirement celebration dinner in the Emerald restaurant. The food was excellent! I had one of the best ribeye steaks I think I've ever had. Everyone else was very pleased with their selection also. The smoked gouda mac and cheese is a must try! The hotel was just OK; but the towels were scary. I haven't seen frayed towels like that since I threw away my old dog drying towels...and that was on the Elite floor! I was also disappointed there wasn't a bellman available to help with the luggage.
April 17, 2012
Rated 3 out of 5 by Marti13 Club Floor Amenities
Do you really need to have disposable plastic cups in club floor rooms? Please, step it up and move to glass cups and glasses. Also, a professional carpet cleaning would help.
November 18, 2013
Rated 3 out of 5 by Kay217 Comfortable beds.
This hotel had a very nice check-in staff, nice conference center, and nice location.
However, the room (on the SPG floor) was not as clean as it should have been upon arrival. There was trash in the floor and some of the towels were dirty. I left some dirty towels and washclothes in the floor and found the washcloth refolded and stacked on the vanity. The cleaning staff also stood and chatted in the hall outside my door, awakening me (I am however, a lite sleeper).
The conference center was very nice and the lunch was delightful.
February 15, 2013
Rated 3 out of 5 by catlady49 Disappointed in hotel
I recd 2 confirmations and still was told there were no rooms available. I finally was able to stay in the parlor on a roll away bed. It was not as comfortable as a bed, but I'm sure it was better than the lumpy sofa. The buffet ran out of food both mornings. I heard there was only one person cooking. The staff was very pleasant. But I couldn't believe the hotel sold more rooms than were available. I talked to numerous people at the convention who had the same problem. Good thing china painters are friendly because there was never enough tables at breakfast and we shared tables with strangers. For such a big name hotel, it was very disappointing. I was comped 2 nights stay, fortunately. I'm not sure I would ever trust a confirmation from a Sheraton again. The convention center was wonderful.
September 16, 2013
Rated 1 out of 5 by Cindy75 will never reserve with Sheraton again
I arrived at the Sheraton in Midwest City for a conference at the same location. I have had this reservation for 2 months, they did have my reservation but NO room for me. I was not the only one there were at least 5 people ahead of me with the same situation. I travel 75% of the year for my employer and typically stay where the conferences are booked, but I will not ever book with any Sheraton again. This has not ever happened with other hotel chains, especially when you are a member of whatever their "frequent Flyer" program is. Unbelievable!!! I felt very sorry for the front desk staff, it was not them who overbooked and they handled the situation with calm, respect and did the best they could to help. However I did not get a room, they could not make that happen.
February 20, 2013
Rated 1 out of 5 by Mav41 Unsatisfactory experience
After staying at other Starwood establishments & previously a Sherton on a Club floor, this experience compared to the others was underwhelming. The room was small, with walls and carpeting in need of repair. The club lounge felt like an extension of the elevator lobby. The Hors D'oeuvres Were poor at best. At checkout, no luggage racks were available nor was any assistance offered. For this, I spent a premium rate. I will be staying in St Louis and Cleveland at the Club floors and hope they are a major improvement.
May 31, 2012
Rated 2 out of 5 by AirForceMom Hotel needs to work a little harder to meet expectations of an SPG property
Overall the hotel was fine however there are some things that need attention.
1. Room 525 backs up to the eating area for the Club Floor. This means every time they set up for breakfast or the evening reception you hear EVERYTHING they are doing and saying. The banging of chaffing containers, service pieces, etc. started around 6:10 AM in addition to all the chatter being conducted as housekeeping started their day.
2. Walls and doors allow you to hear all the noise outside your room.
3. Housekeeping did not clean my room each day. I was there 3 nights and only had housekeeping once.
4. Would appreciate having more than 2 towels in the hotel room. This would have helped with issue #3.
5. Overall the sleeping rooms could be cleaner, specifically the furniture and the bathrooms.
May 2, 2012
Rated 4 out of 5 by G1987 Front desk staff inefficiency
Mine, and several fellow workers rooms were not cleaned one day. The front desk staff assured that they would be cleaned while we waited, yet they were not. I informed the front desk that I would be checking out the next day and I was informed that the room receipt would be left under the door. It was not, and the front desk was not informed of my departure. Guests in the club level loung and the downstairs restaurant should be required to wear shoes, and it should be enforced by the staff.
June 10, 2013
Rated 2 out of 5 by no3945 March 8-9, 2013 stay
The room that I stayed in was not clean nor cleaned properly, Bed comforter had obviously not been cleaned in quite some time. Fresh hand towels were not given for second night's stay. Hotel staff was courteous, but not attempting to make the stay above average. Location was very convenient for the Reed Conference Center, but I don't believe I will stay at this hotel again. Those in my group who chose the nearby hotels had a much better experience at the same rate that I paid for this visit.
March 11, 2013
Rated 4 out of 5 by Waylon63 Food in restaurant not so great
The first night there I had Chicken Fried Steak, mashed potatos, gravy, and corn on the cob. the corn was literally ice cold, the gravy was almost green with the amount of either parsley or garlic put in it, making it very bitter, as were the mashed potatos. the bread pudding for dessert was delicious. The breakfast buffet was ok except for the scrambled eggs that had what looked like the same green herb in excess, making them bitter. the other aspects of the hotel were very good though.
August 7, 2012
Rated 5 out of 5 by Jdokie24 Great Stay
It was a great pleasure to stay in your hotel.I will everone to stay with you while in OKC area.
November 8, 2013
Rated 1 out of 5 by Cocos My Hotel Visit
My visit was overall good. I would return again for a visit. The only things that I could see that needed improvement was the rooms could have been vacuumed better, bathrooms was very clean. In the breakfast area it would be more efficient if the silver ware and napkins was where people could pick up their own rather than wait for them to be brought to your table. I think this would speed up people getting in and out when there are a large number of people.
August 20, 2013
Rated 5 out of 5 by Darlene01 Great Staff
The entire staff from Housekeeping, Restaurant, and Front Desk was over the top in professionalism and personal kindness. Thank you!!!
November 4, 2013
Rated 3 out of 5 by HGArnold Rooms need improvement
We were thrilled that we were able to stay here on the sold out final night of the NBA playoffs. The staff were very helpful and accommodating, however, our room was tired and worn looking. The floor in the bathroom was really dirty and the towels were frayed. The restaurant was nice, but the staff seemed a bit overworked and undertrained (the bartender didn't know how to make the drink specials on the menu). The breakfast buffet is nice and the covered parking was a plus.
June 19, 2012
Rated 1 out of 5 by KathyfromKansas Staff excellent, but stay charged to wrong card
When we arrived, my friend and I immediately asked to have the charges split between her room and mine. Other hotels have done this with no problem. When we checked out, the clerk said it looked like the entire stay was still charged to my card. So he swiped hers and had to do it twice. The entire stay ended up on her credit card. Calls to the hotel have not resolved the issue as yet. Because we need the receipts properly charged and listed for taxes, this is unacceptable.
September 21, 2012