Rated 5 out of 5 by ggould Another Wonderful Stay at Sheraton BWI
Whenever I am in the Baltimore/Washington area I stay at Sheraton BWI. I could stay at another hotel closer to where I was visiting, but it is well worth the driving the extra miles to stay at the BWI Sheraton. The front desk staff recognize me and call me by name. They remember my dog's name too. My favorite front desk employee K. makes sure that my husband has his favorite flavor of tea. The club lounge is way above average with the continental breakfast including bacon and eggs. Many of the club lounges offer only cold items. I have to say that overall, Sheraton BWI is my favroite property to stay.
May 13, 2013
Rated 2 out of 5 by Clueless Over priced and Management does not have a clue
I stayed at this Hotel and after a week or so I noticed a charge on my credit card. Called and they said it was because of smoke in the room, I do not smoke as I explained to the Manager. He was to call me back to reverse the charges and has not as of today.
May 13, 2013
Rated 3 out of 5 by bambi front desk needs better manners
First impression of a bad service from the front desk is when I told the agent: " I would like to check in." She replied: "For what?". This says all and sums all in front desk agents manners when communicating with customers.
May 13, 2013
Rated 5 out of 5 by PaulR Great customer service!
Prior to my arrival, i was contacted by the manager who wanted to make sure I had everything I needed for my stay. After a long cross-country flight, I was greeted by the front desk staff with a cheery attitude (despite the late hour) and the appropriate SPG Gold recognition.
I was upgraded to a Club room and was informed of the extra amenities and a late checkout.
I enjoyed the comfortable bed and the complimentary breakfast in the club lounge. The housekeeping staff surprisingly left me in peace during my extended stay/late checkout. At most hotels, I expect to hear a knock on the door several minutes prior to standard checkout time, but this staff was well informed of the extra time, respectfully honored the "Do not Disturb" sign, and was not pressuring me to leave before I was ready.
May 8, 2013
Rated 5 out of 5 by DRROW Awesome Experience!
This was my first stay as a SPG Gold Member and it was wonderful!
The General Manager reached out to me before my stay to see if I needed anything before my arrival. She also checked with me after my stay to ensure everything was OK.
The staf and the accomodations were wonderful! I recommend this to everyone!
BTW This is a great solution if you need to leave from BWI for an international flight and live more than one hour away. You can arrange to park your car there during your stay and the hotel shuttle will drop you and pick you up.
April 22, 2013
Rated 5 out of 5 by Mal68 Very Friendly Staff/Great Value
Got a great rate for a stay and fly package, and was upgraded to a suite for the night- a great surprise after a long day in the car! Ate in the restaurant and was also given a meal discount card by the front desk staff- another nice touch-
Room was very spacious and comfortable, with a nice breakfast available in the morning. Shuttle service to the airport was efficient- great overall service and I would highly recommend this location to others.
April 14, 2013
Rated 4 out of 5 by Spanishcook Great Location
easy access to most locations in the peri-BWI area.
May 3, 2013
Rated 4 out of 5 by 1dpg Wedding Weekend Hotel
The Sherton fullfill our needs except for internet which most major hotels include now days. Transportation to the wedding venue was provided promptly .
May 1, 2013