Rated 2 out of 5 by jim227 thanksgiving stay
change of management as told to me by front desk Rhonda. denied club access and plumbing and hvac problems in rooms. front desk states change of management, I state not for the better. too many hotels at this location to have an attitude.
December 5, 2014
Rated 3 out of 5 by Twinn2013 Do not bother to request an upgrade!
Stayed couple time in this property before, last one was Jan 20-21, 2014 for transit. I had the same experience like YvessMM posted Feb 4,2014. I requested any available suite upgrade available for platinum member? The front desk said none. I tried again for different room, any corner rooms available please? Zero. Ended staying in 3rd floor, which was not even SPG floors. I didn't even bother to complain again because I just stayed here for transit but it showing poor SPG recognition and treatment for elite members.
So for all SPG elite members specially Platinum, please don't bother to request any upgrade, The front desk staff will have all the answers to say no to you.
February 8, 2014
Rated 4 out of 5 by Windycity You will always get wrong invoice
This is probably the fourth time that I have received the WRONG invoice. And the worst thing is that you call for correction couple of times and it's possible that it may never get corrected. I'm sick and tired of seeing wrong invoices.
Other than that, this hotel is good. Staff is nice, hotel is clean, and close to the airport.
December 19, 2014
Rated 3 out of 5 by Twinn2013 Poor internet Connection!
Front desk associate was great, but poor internet connection inside the room make this hotel NOT recommended for Business Travelers! Specially if you need a video conference from your room.
December 5, 2014
Rated 2 out of 5 by Wildfan What happened at Sheraton?
Wow...looks are decieving as this looks like a decent hotel. Front desk staff was good but down hill from there.
First..where can you plug in at the desk for Club level rooms? Only visible plug was being used for lamp and Fridge. I had to crawl under the desk to plug in my pc and phone.
Next...at 3:19AM the fridge decide to go crazy with th motor clanking away with awful noise!
Club has sub par food for rates they charge. Very disappointing.
November 20, 2014
Rated 1 out of 5 by Tucker Dissappointing service..Several stays.
This is truly my first review as a 8 year Platinum member, But I feel I must post this. I live in PA. Fly out of BWI for the price and convenience. I have yet to stay here and not have several issues with the service and room. It really is such a disappointment. I can give you multiple, multiple reasons but I will keep this short. You will never get anything, even a bottle of water or snack from the lounge after 9:30 pm or a consistent room. So you better check in before 7 ..Management tends to be rude, errogant and un-accommodating in which I am really disappointed in you all. STARWOOD, Please step in here.
January 26, 2012
Rated 1 out of 5 by LarG Unsatisfactory stay
Hotel did not treat guest like a Platinum member. Didn't even credit the stay/points to Starwood account although reservation was made through Platinum Concierge.
February 9, 2014
Rated 3 out of 5 by lawfox Staff was great but that is all
I booked the club level. The breakfast ran out of hot food by 8:30AM
There were dead and live ladybugs in my room.
The front door did not latch without being tugged or pushed hard.
The internet access was intermittent.
I completed a comment card and hand delivered it to the front desk upon check-out requesting to be contacted. No one has contacted me.
I expected better from spg.
I really cannot recommend this hotel.
November 23, 2013