Rated 5 out of 5 by DGB68 This hotel has a great park and fly feature
We picked this hotel because of the proximity to the airport and the fact that we could park our vehicle there up to 10 days free. My husband uses a cane for walking and it is very hard for me to carry all the luggage. Being able to get on the shuttle and dropped off right at our airline was fabulous!
August 26, 2014
Rated 3 out of 5 by JF164 Rough stay
I made a complaint about the pipe knocking noise in the wall of the bathroom that kept waking me up in the middle of the night.
Front desk answer: Oh! sorry about that. There is a notice about that.
also I was not able to make in room cafe on my last day due to lack of supplies.
Front desk answer: Sorry about that.
if it was only the coffee experience i wouldn't even talk about it but when you don't have a good sleep because of the noise, a good coffee help to start the day.
August 23, 2014
Rated 3 out of 5 by Twinn2013 Do not bother to request an upgrade!
Stayed couple time in this property before, last one was Jan 20-21, 2014 for transit. I had the same experience like YvessMM posted Feb 4,2014. I requested any available suite upgrade available for platinum member? The front desk said none. I tried again for different room, any corner rooms available please? Zero. Ended staying in 3rd floor, which was not even SPG floors. I didn't even bother to complain again because I just stayed here for transit but it showing poor SPG recognition and treatment for elite members.
So for all SPG elite members specially Platinum, please don't bother to request any upgrade, The front desk staff will have all the answers to say no to you.
February 8, 2014
Rated 3 out of 5 by JoeE58 Very convenient
Close to the airport, very fast shuttle. Missed my breakfast request - which was disappointing
August 21, 2014
Rated 4 out of 5 by Guido51 alarm clock didn't work
I stayed here when my plane arrived late so that I missed my evening connection and was rebooked to fly out in the early morning. My alarm clock didn't go off and I arose too late to shower though I did make my flight. It did not seem I did anything wrong in setting the alarm.
August 19, 2014
Rated 2 out of 5 by Traveler123321 Needs work
Hotel is well located, but was not clean. Room felt old. Tub did not drain, stood in 2 inches of water. Window shades were stained. Bed comfort was fair at best.
August 17, 2014
Rated 5 out of 5 by Sunnyarc The hotel is clean and comfortable
Excellent features and great lounge for preferred members
August 15, 2014
Rated 2 out of 5 by Christine1210 Nice
I booked a room with 2 double beds and we're told they are all gone. We told I would be put in 2 king suites at the same rate of $135 being split between both rooms. I wasn't charge that room rate instead I was charge $150 instead.
Plus the hotel had a black out in the middle of the night till about 9am. None of the staff said anything about it. I feel that 1 staff member should have been on each floor to help people to leave when the electric was out.
August 10, 2014