Rated 3 out of 5 by lawfox Staff was great but that is all
I booked the club level. The breakfast ran out of hot food by 8:30AM
There were dead and live ladybugs in my room.
The front door did not latch without being tugged or pushed hard.
The internet access was intermittent.
I completed a comment card and hand delivered it to the front desk upon check-out requesting to be contacted. No one has contacted me.
I expected better from spg.
I really cannot recommend this hotel.
November 23, 2013
Rated 3 out of 5 some good features
room we had 218 had poor temperature control stayed at 64 degrees on a cold day even though "engineer" made quick adjustment - it did not last and I am sure it was a known fact about that room; mgmt should have given us a different room
December 17, 2013
Rated 2 out of 5 Needs improvement
Not impressed. Housekeeping staff was loud and unprofessional. Room environment not work friendly, staff extremely loud in halls.
December 15, 2013
Rated 2 out of 5 by dcwprthwt Don't rely on the shuttle to get you from and to the airport
I have never written a review but feel compelled after staying at this hotel. I stayed before an early morning flight. Was told to be down 15 minutes early as the shuttle sometimes takes that long to arrive so I was there 15 minutes early. 30 minutes later I asked if the shuttle was close and told yes 22 seconds away. Another 10 minutes and by then close to missing checking in for my international flight. On the way back I called for the shutttle and as I came out the door it drove away. I called back and was told that hey would come back around. In the time I waited the shuttle from another hotel came around TWICE. I called again (it was freezing out too) and was told he was stuck in traffic. I finally jumped in a cab and there was no traffic. When I got to my car in the hotel parking lot there were 2 shuttles parked there not in use. I specifically stayedat this hotel because I thought getting to and from the airport would be easy - Did NOT work out that way at all! Even though I am a loyal Starwood memeber - other hotels seemed to have shuttles that actually come around and pick people up.
November 27, 2013
Rated 5 out of 5 by JB06 Outstanding Experience
The staff at this hotel were outstanding. They went out of their way for us and were so polite. Also, the rooms are spacious and very comfortable.
November 29, 2013
Rated 2 out of 5 by cberk Several cleanliness issues
During a recent stay we were shocked to see the bottom of the bathtub had a build up of grime, there were grape stems on the floor of the hotel room (neither of us had grapes), and during the event function there were glasses served to guests that had lipstick on them from past use. Unacceptable to say the least!
November 6, 2013
Rated 1 out of 5 by Tucker Dissappointing service..Several stays.
This is truly my first review as a 8 year Platinum member, But I feel I must post this. I live in PA. Fly out of BWI for the price and convenience. I have yet to stay here and not have several issues with the service and room. It really is such a disappointment. I can give you multiple, multiple reasons but I will keep this short. You will never get anything, even a bottle of water or snack from the lounge after 9:30 pm or a consistent room. So you better check in before 7 ..Management tends to be rude, errogant and un-accommodating in which I am really disappointed in you all. STARWOOD, Please step in here.
January 26, 2012
Rated 3 out of 5 by DrMendoza Club Level Support
The staff at this level, morning staff, (specifically Jasmine) needs help. No milk for cereal, no bagels, no utensils, bowls, constantly eating when she should be ensuring that amenities are displayed.
November 18, 2013