Rated 4 out of 5 by djx8010 good hotel for connection flight in JFK
good facility, nice room, but should provide more free waters to the room.
April 11, 2014
Rated 2 out of 5 by MeowMeowMeow Airport hotel
Friendly staff...grim hotel
April 6, 2014
Rated 4 out of 5 by Chris50Upstateny Airport delays
Utilized park and fly over the new years holiday during the last storm and was very satisfied with the hotel staff, shuttle bus drivers, and the facility. They handled a very "rough" situation with great professionalism.
January 12, 2014
Rated 4 out of 5 by ELGee2011 Perfect for access to JFK
This hotel is perfect for access to JFK. The staff here handled my reservation, room request, shuttle bus, Platinum access and overall needs quickly and with respect. This is my third stay here and I recommend it. They have a gym on property that is quick and easy to use. Average size. Never had to wait to use a machine. They do have a restaurant and bar area that I haven't tried. Next trip. This hotelnis basic and no nonsense. Big shout out to shuttle bus driver Constance (I think that was her name). She was very helpful, energetic and professional.
January 11, 2014
Rated 4 out of 5 by Coug60 Stay here so many times
This hotel has come a long way since it was built. And let's face it, your in Jamaica. Not the greatest place in NYC. For a JFK hotel it's in the top two for what's there...
The bar/kitchen and shuttle need help...
January 11, 2014
Rated 3 out of 5 by Stevenm08 Terrible Restaurant Service
I am currently staying in this hotel as I write this review. When I booked my room, I was specifically told that breakfast was included. When I asked at check in, the receptionist had no idea if it was included or not. I have now spoken with 5 different people and no one has any idea how the "included" breakfast is supposed to work. So today, instead of a breakfast voucher I was given a dinner voucher. After seating ourselves we waited 15 minutes for a server to approach us. we immediately ordered our food, which came out exactly 1 hour and 15 minutes later. Of the 4 of us that were eating, 3 of our plates were incorrect. I would never recommend this hotel restaurant to anyone. It was by far the worst service I have ever had.
January 6, 2014
Rated 5 out of 5 by danie40 Great experience
My family and I had a wonderful time at sheraton hotel. This past weekend. From the room services to front desk they were very courteous and kind. I will never forget this experience.
YES I would definitely recommend this hotel to my family and friends.
December 28, 2013
Rated 5 out of 5 by lucy1200 wonderful stay
Absolutely was a pleasant surprise! We were in New York for a family event and wanted to be close to the airport. We were very lucky to stay at the Sheraton, the staff were wonderful. friendly and helpful! the rooms were very well appointed and comfortable. We will definitely stay there if we are in the area again.
December 24, 2013
Rated 5 out of 5 by DAZ2012 WELL DONE SHERATON JFK
I have to be honest.
I was expecting a hotel that because of its proximity to JFK would be a bit 'neglected'.
I was happilly surprised!! really impressed by how comfortable this hotel is, how SUPER clean. WELL DONE Sheraton JFK
There was one incident. i forgot my wifi portable devise in my room (I put it to charge and i forgot to take with me when i left!). I called the hotel and within 50mins (no joking, under one hour) Lynda from housekeeping send it to JFK, T7 with a driver and I HAD IT BACK!!! WELL WELL DONE...made my day!!! defo will be back.
December 17, 2013
Rated 2 out of 5 by Remo Facility shabby
Front desk personnel were very gracious and helpful; however restaurant and bar staff were poorly equipped and trained.
Facility appears quite old. Hotel can use a physical make-over. Might even be considered shabby. A/C unit in room extremely loud. Lobby cramped and crowded. Limited parking and auto movement impossible.
December 16, 2013
Rated 4 out of 5 by Robbie62 Be specific
We called down to the front desk for a taxi. We we got downstairs a "town car" instead of a taxi arrived. The fare ended up being double what a taxi would have charged. What we came to find out is that this is a common practice as the drivers of the town cars incentivize the hotel for calling them and the regular taxi drivers do not. Good for the hotel, but bad for your wallet! Next time I'll send the town car on its way and wait for a yellow taxi.
December 14, 2013
Rated 3 out of 5 by Maks Close to airport
Convenient for overnight stay. Stayed on Club floor. Set up was 15 min late. Food options ok but mostly packaged items and deep fried snacks. Not sure if it is worth the extra $$ however it turned out to be a better option than the hotel restaurant !! I think the hotel dining is the weak link at this hotel. We didn't want to cab it to dinner so ate at the hotel which was below SPG experiences for us. The airport shuttle service was excellent.
Hoping the new management will improve the food service because this hotel has potential!
December 13, 2013
Rated 4 out of 5 by djmall2g Great Service
I stayed at this location for one night only,but the staff and service department made sure I was well taking care of, upon arrival I was greeted immediately by a warm front desk staff that handled the reservation process with speed and professionalism,which helped me get to my room within mins. Front desk Sup Samantha Watson, and her amazing staff did their best to accommodate me and all my needs, even braving the cold weather to go next door a get me a book of matches. Special thanks to customer service rep. Wnne who also kept me laughing for duration of my stay.
December 9, 2013
Rated 3 out of 5 by Couldbhappier The room was cozy
Very nice shuttle driver. Front desk people were friendly and welcoming. Room cleanliness needs help. There were large stains on the room floor where you could not see them from the doorway if inspected. Kind of gross too, that food was left in the refrigerator from a previous guest. Ironing board would not stay open, and the room alarm clock could time could not be changed.
Not impressed with the restaurant. Waited long for ice water after requested. Bones in salmon, and also tasted fishy after sitting. Yes it is fish, but this did not seem quality. Was served a dry baked potato.
December 8, 2013
Rated 3 out of 5 by Bees One night
We had to stay the night as we missed our flight. There was a glitch in the system. When we got to the hotel they could not locate our reservation and we were kept waiting for 45 minutes before we got a room. The room itself is comfortable enough. I however, would not recommend the restaurant. The food was very poor.
December 6, 2013
Rated 5 out of 5 by Jersey2 Top knotch service thru and thru
Every staff member I met was excellent .. So very helpful and friendly!
December 2, 2013
Rated 4 out of 5 by Per10 Great service and cosy rooms
I recently had the pleasure to spend a night at Sheraton JFK. As mentioned in many previous reviews the front desk is excellent. Friendly and efficient.
I stayed in a standard room and the recently completed refurbishment has resulted in rather cosy rooms.
November 28, 2013
Rated 3 out of 5 by Creasy Phone service
I had no problems with the hotel but when I checked out, I called the hotel to get my emailed receipt and was placed on hold 4 times. Seems a bit excessive for a request as simple as a receipt
November 28, 2013
Rated 5 out of 5 by bartman great staff
The staff of this hotel really makes it.
November 27, 2013
Rated 5 out of 5 by bhbub JFK Sheraton stay
My husband and I have never had the need to stay near the airport. Given that we had a wedding over an hour and a half out of New York, we decided to go back to JFK immediately after the wedding. Our hire car took us to the JFK Sheraton. We had wonderful service. The staff was helpful and courteous. We would stay there again, if the opportunity presented itself.
November 22, 2013
Rated 5 out of 5 by Pete1313 Great place to stay while on business.
Great new gym,. Restaurant is good. Rooms are comfy.
November 20, 2013
Rated 5 out of 5 by Donnyhateme Best hotel @JFK
Best hotel anywhere near JFK airport
November 19, 2013
Rated 5 out of 5 by Donnyhateme Best Hotel @ JFK airport
This is the cleanest hotel with the friendliest staff anywhere near JFK. If you are into fitness they have one of the better fitness centers of any other hotel chains anywhere but especially in the JFK area.
November 19, 2013
Rated 5 out of 5 by nathanrench Fantastic
This Hotel and it's staff are second to none. They are absolutely accomidating and if I have a problem they do everything they can to help. I appreciate their effort and kindness.
November 12, 2013
Rated 4 out of 5 by Traveller747 Nice hotel needs updating
Rooms are old fashioned but in a quaint and not in a worn out kind of way. The hotel itself, especially elevators and doors could really use an update, since it looks and feels well past it's sell-by date. Staff was warm, welcoming and friendly.
November 6, 2013
Rated 3 out of 5 by Richard11 Friendly staff
I was surprised at how friendly the staff was.
The beds are great- everything was clean.
10 mins to airport,shuttle was on time !
I'd seriously recommend and I own a Hotel !
November 6, 2013
Rated 5 out of 5 by Koa1 Best customer service, amenities, and rooms in the area!
This hotel has the most welcoming staff and best amenities in the area! The front desk is always very accommodating and willing to go an extra mile to better serve their customers. The housekeeping does an outstanding job with the upkeep and the amenities offered are super! This is my choice of hotel when staying near JFK-
October 30, 2013
Rated 1 out of 5 by Blueface337 Very poor quality hotel
This is a deeply depressing hotel. Old, tired, furnishings and all decoration a dark brown. Not rich and sumptuous, but rather like the kind of flop house you see on television.
Feeling is that you could be mugged in the corridor to the room. Not literally - but feeling wise. Same atmosphere as the depressing location outside
October 26, 2013
Rated 5 out of 5 by lesmith The Staff was so nice and helpful
My greeter at the airport, I think her name was Natasha, she is new to your hotel, she was a bubbly, beautiful, firecracker and so refreshing after a very long over seas flight. The manager and his staff were great. Food in restaurant was also good.
House keeping did a great job and everyone had a smile and were friendly. Thanks for a good stay
October 25, 2013
Rated 4 out of 5 by PJR69 One-night stay
I didn't anticipate such nice accomodations so close to an international airport. I was pleased and impressed.
October 24, 2013