Rated 1 out of 5 by pp63 This hotel was one of the worst sheraton hotel I ever stayed.
There is an unpleasant odor due to proximity of a garbage dump. The club lounge on the 7th floor was very minimum. The workout facility was very inadequate. The front desk staff was not very helpful or flexible.
September 30, 2012
Rated 3 out of 5 by Creasy Phone service
I had no problems with the hotel but when I checked out, I called the hotel to get my emailed receipt and was placed on hold 4 times. Seems a bit excessive for a request as simple as a receipt
November 28, 2013
Rated 5 out of 5 by AstroVinh Supportive Staff
I realized that I had booked this hotel on the wrond date upon arrival. Erika and Nancy were very helpful and courteous like they always were and adjusted my stay. They always go above and beyond.
February 17, 2013
Rated 5 out of 5 by Vicky708 I love it
The staff is very friendly and they were all very helpful. They made me feel at home away from home. I almost don't want to leave...lol. The fact that it is a pet friendly hotel makes it even better
June 18, 2013
Rated 3 out of 5 by RG888 Aircon / heating
please note that the aircon in summer or the heating unit in winter is awfully loud and not easily or better effectively regulated in fan speed and temperature. This makes it not easy to sleep well!
January 22, 2013
Rated 1 out of 5 by JPS01 Way below standards
Pleasant front desk, efficient. Very noisy room. 7th Floor lounge ran out of wine at 7:00. Empty restaurant, waited 45 min to have order taken, 1 hr for below mediocore meal. Good airport shuttle.
March 12, 2013
Rated 4 out of 5 by Biancal Comfortable Hotel close to JFK
We found the check-in staff extremely helpful and pleasant. Went out of their way to help with advise on transport to Manhattan therefore allowing us to make our business appointment on time.
September 28, 2013
Rated 5 out of 5 by The305 Great Hotel!
The stay was amazing. My room was very clean and exceeded my expectations. The bathroom was very clean as well. I will definately be staying there weekly. All the staff were very friendly too.
August 5, 2013
Rated 5 out of 5 by MikeM29 Awesome Staff!!
The hotel staff always is a pleasure to deal with. They always ask if there is anything additional that they could do to make your stay more enjoyable, and if there is they actually do it!!!
August 8, 2013
Rated 4 out of 5 by PeterVIP Airport hotel that works
The beds and bathrooms matter, so staying here is easy. SPG lounge was comfortable, and it's right off the elevator.
Flying out of JFK isn't easy, but this Sheraton will send you off rested.
June 5, 2012
Rated 5 out of 5 by DrKPhD What a great hotel!
This hotel is great.
Hotel crews are so friendly and room is cozy and clean.
The location is wonderful and shuttle service is also excellent.
Rosemary restaurant is strongly recommmended.
September 9, 2013
Rated 3 out of 5 by Bob585 Underwhelming for a Sheraton
I booked this hotel as I needed somewhere close to JFK with a shuttle to the airport. The hotel is absolutely fine in these respects. I also expected reputable quality based on the Sheraton brand. However, because it is so close to the airport and is sandwiched between two busy roads, I would have expected well soundproofed windows, which unfortunately isn't the case so there is road noise all night.
There are good points:
The staff are very polite and helpful.
The soundproofing between rooms is good.
As the bed is so good, I actually got a very good night's sleep through using earplugs. I was fortunate to be upgraded to the club floor, which means there are good quality snacks available in the club lounge. The coffee making facilities and bottled water in the room are good.
The hotel itself feels like it could benefit from a refurbishment. Not only improving the soundproofing but also cleaning or replacing carpets. The corridor carpet on my floor (floor 7) is very stained and makes the hotel feel shabby.
The food in the restaurant was average at best - filling but somehow tasteless!
August 18, 2012
Rated 5 out of 5 by nathanrench Fantastic
This Hotel and it's staff are second to none. They are absolutely accomidating and if I have a problem they do everything they can to help. I appreciate their effort and kindness.
November 12, 2013
Rated 2 out of 5 by Bearden23 Will avoid in the future
Second time @ this location and things have not changed. First, the smoke detector in my room starting chirping @ 430 a.m. due to bad battery. @ 530 a.m. I reported this to the front desk - and proceeded to go to the fitness room. I was told it would be fixed quickly. Upon entering the fitness room - there were only 5 machines stuffed into a room for 3 the most. 3 of the machines did not work - out of order signs - the other two being used. @ the front desk I was told I could use the hotel next door. So @ 530 a.m., in the cold fall morning with drizzel, i needed to walk next door - fitnest room was perfect. Upon return to my room @ 6:45 - the smoke detector was now on the desk but still chirping. after waiting 15 minutes for the repair man to return - which he never did - I decided to take my shower - witiin minutes the tub filled up to my ankles with water and would not drain - yes the drain was open. Now I tried the TV - worked fine the night before - now would not go on - after pushing many buttons - it finally worked. Not worth it - stay somwhere else but not next door - same owner....I was told.
November 16, 2012
Rated 2 out of 5 by SeattleTraveler Noisy
Freeway on each side of hotel just resonates within. Behind is where they park the garbage trucks -- smell is quite bad.
Location is extremely close to airport and that was my goal.
October 19, 2012
Rated 3 out of 5 by Richard11 Friendly staff
I was surprised at how friendly the staff was.
The beds are great- everything was clean.
10 mins to airport,shuttle was on time !
I'd seriously recommend and I own a Hotel !
November 6, 2013
Rated 3 out of 5 by 5463746 club lounge
The club lounge doesn't exist. It's just an area outside of the elevators. It's small, awkward, and uncomfortable. The noise is inevitable, but the lounge is a fixable problem.
July 18, 2013
Rated 3 out of 5 by Jfish05 My stay
I the staff was very pleasurable when I arrived. Everyone was wanting and willing to cater to all of my needs. The hotel employee Nancy was extremely friendly and helpful.
August 9, 2013
Rated 5 out of 5 by shaf Great hotel
excelent service ,great employees and great food and sevice,every thing was above of my expectation for airport hotel keep the your good work up .I will be back again.
April 21, 2013
Rated 4 out of 5 by Laurent996 Comment
All staff have very excepinnally friendly and helpful. The best consistency inmxy whole life, all classes of hotel combined. I will definitely stay there again,
September 29, 2013
Rated 2 out of 5 by PGDB poor parking set up
I found the three small parking spots before the gate near the entrance to be very frustrating and terribly inconvenient. On top of that, I had to pay for parking!
October 22, 2012
Rated 3 out of 5 Shuttle delay
Shuttle delayed a lot and let me stay waiting for almost an hour. When it came the bus and its driver didn't match what we expect for a Sheraton service standard.
June 22, 2012
Rated 5 out of 5 by Dimitry3 Great staff
Staff was great. Nice hotel, but would have been better if hotel had better sound proofing windows. Nothing much to do in the area, but only stayed for one night.
January 7, 2013
Rated 4 out of 5 by Kmoment02 Excellent location, Great features
Excellent location. Hotel offers great features - restaurant, fitness center, conference rooms. Elevator a little slow, but otherwise very happy with hotel.
June 28, 2013
Rated 2 out of 5 by Marge2412 Not again soon
The food was terrible
Had to wait for a car to take me to Barclay's
Center for 20 minutes.
Water shut own during day.
Location not well known by taxis.
October 13, 2012
Rated 4 out of 5 by flying1 The staff was very friendly & helpful
We were sent here by Delta air when our first flight was delayed in our flight causing us to miss our connecting flight. We were happy with the service.
August 2, 2013
Rated 4 out of 5 by Stevenm5 People
The hotel was o.k. for airport location however the stand-out was Martha who was exceptionally customer-service oriented. She should get a gold-star!
January 13, 2013
Rated 2 out of 5 by Skyler Felt more like a Motel 6
Hotel in process of ugrades hard to judge, staff appeared to be helpful. Hotel location is dirty and I didn't feel safe, parkind at a premiun
March 11, 2013
Rated 5 out of 5 by TDLM72 Feels like Home...
This hotel always make me feel like home! The staff are overly friendly and they always make the effort to make sure my stay is comfortable.
October 11, 2012
Rated 5 out of 5 by ETC123 Hotel with a Personal Touch
Hotel rooms was very clean, service was exceptional and the meals were delicious.
The meeting rooms was very accommodating to our needs.
June 11, 2013