Rated 2 out of 5 by DavidB1123 Not the usual Sheraton experience.
The front desk staff have a tough job in a limited space, but were very efficient and helpful.
Our restaurant experience was haphazard and unsatisfying.
The whole place is in need of a make over, the lobby and restaurant for such a small facility is too confined dark and dingy, the food offering inspires very little confidence with no obvious means of preparation.
The beds were very squeaky, although bedding comfortable.
Frank on the front desk was right on the ball, arranging cabs, wake up calls with the minimum of effort, he is very efficient.
I feel the team there are fighting a loosing battle given the environment they have to work in. Much more though should have been given to the leisure areas of the hotel.
October 6, 2014
Rated 5 out of 5 by Drew70 one night only
unfortunately I was only staying in this Sheraton for one night only. From the second I stepped out of the taxi until a very early checkout the next morning all of the staff where very gracious and helpful. My room on the club floor had a problem with the lock and the bellman noticed and called engineering to take a look at it and the engineer was there in less than 5 minutes. He was unable to fix the lock but called the front desk and arranged for a new room for myself and my wife and even helped us move. Less than 5 minutes into our stay in the new room the bellman was at the door with newly programed keys for us. Very refreshing attention to detail and a very fast response to solve the problem, I know that doesn't happen all of the time but after a long day of travel from Rome, Italy I was more than happy.
November 16, 2014
Rated 4 out of 5 by LAA14 one night
Hotel is very easy to get to from JKF with airtrain and shuttle service. Lobby is loud due to music from restaurant. Asked if we could be on club floor if possible. All booked but we were on a SPG preferred floor. This was fine. Asked to be able to use club next morning and was told yes, but then said we would have to pay $40 per person. Rules changed 2 days ago. Only platinum members get to use club. desk person did comp us breakfast for next morning. Nice bonus. Room key did not work. Went down had them reprogram.... still did not work. Engineering had to come up. Not good when you just come off a long international flight and all you want is to get some rest. It was handled well in the end
September 26, 2014
Rated 5 out of 5 by KIMCZE SPECTACULAR SERVICE!!!
While the hotel was a bit small and dated, it was sparkling clean and the staff's service FAR EXCEEDED EXPECTATIONS. My 2 daughters and I stayed there the night before an early international flight out of JFK.
LaToya went out of her way to help us find a room to accommodate our needs. Extra blankets were delivered in record time. But above all else, Abdul offered to go to a pharmacy in Flushing for me when I realized AT 11:-00 PM I forgot to pack an important medication. He retrieved it and delivered it to my room in record time. Finally, our shuttle ride to the airport could not have been more pleasant. The driver was professional, polite, and prompt. Overall, simply HOME RUN hitting service. THANK YOU SPG!!
April 30, 2014
Rated 3 out of 5 by GShosh good for airport hotel in NY, USA
one must consider we are in NYC, USA to set expectations right.
staff are very supportive and friendly, and this is remarkable.
Lounge is small and basic, but for NYC airport it is extraordinaire
just set the expectations right and this is a place you will remember to recommend for when in need.
November 18, 2014
Rated 5 out of 5 by danie40 Great experience
My family and I had a wonderful time at sheraton hotel. This past weekend. From the room services to front desk they were very courteous and kind. I will never forget this experience.
YES I would definitely recommend this hotel to my family and friends.
December 28, 2013
Rated 1 out of 5 by JOHNLEWIS WEAK FRONT DESK ASSOCIATES
WEAK FRONT DESK ASSOCIATES
November 10, 2014
Rated 5 out of 5 by Donnyhateme Best Hotel @ JFK airport
This is the cleanest hotel with the friendliest staff anywhere near JFK. If you are into fitness they have one of the better fitness centers of any other hotel chains anywhere but especially in the JFK area.
November 19, 2013
Rated 5 out of 5 by kurkur Hotel Staff
Although the hotel building is very out of datee but this is forgotten with the hospitality of the staff. I would like to mention Nancy and George.
May 8, 2012
Rated 5 out of 5 by Zillyb Very Satisfied
Staff was friendly and helpful for my weekend stay. I found I was upgraded to Club Level with complimentary breakfast, which was a pleasant surprise since it simplified my get away day. The bed in my room was adequate but did not seem up to the usual 'Sweet Sleeper' standard I have come to expect. I mentioned it at checkout, the staff was surprised and concerned, and said they would investigate. It could just be that bones are getting older. When I returned to the hotel late on Saturday evening there was ample street parking, but I was happy to pay for the security of on-site, since the area is industrial and somewhat isolated. Planes pass very low overhead, but noise was not a problem at all. Very nice.
July 14, 2014
Rated 5 out of 5 by Donnyhateme Best hotel @JFK
Best hotel anywhere near JFK airport
November 19, 2013
Rated 4 out of 5 by 0000000 Missed Connection
We missed our connection at JFK and couldn't get out until the next morning. I called Starwood and they were very responsive. They were able to get me a room at this Sheraton which even provided us a shuttle to and from the airport. The room was adequate and we did appreciate being on the 6th floor with all other Starwood members. A really nice and safe touch I might add. However, I do think having to use 10,000 points seemed exceptionally high. We stayed the night before at the Sheraton in Milan Italy, which was much fancier and only had to use 7,000 points. I really don't understand the reasoning.
October 13, 2014
Rated 4 out of 5 by Tomek Amazing customer service
The fact that the hotel is in the middle of nowhere and it is small is fully compensated by great customer service you get from the staff. From the moment you call for the van to pick you up from the airport till the moment you check out. Very personal, even employees you meet in the elevator, house keeping - all super friendly. Special recognition to Chavez and Marta at the front desk. They always were going above and beyond to make my stay enjoyable. If I was to open the hotel I would definately steal those two people from your staff. Keep on doing amazing job ;-) Happy Customer
July 28, 2012
Rated 5 out of 5 by Rissa525 Best staff ever!
I had to stay at the sheraton for 3 weeks while I trained at JFK. The staff could not be any friendlier. From the moment I checked in the front desk girl told me if I didn't like where my room was (right by the elevator) to let her know. Then the service at the restaurant with Jay was amazing! She knew me by name after one day! Chavez was amazing! Always accommodating and helpful. George (just George!) was fabulous. Livingston was also so amazingly helpful. The entire staff really made my time there as easy and carefree as possible. Would always stay there if I had to go to JFK!
March 22, 2013
Rated 4 out of 5 by NYYanks527 Good Choice for Overnight Stay
I typically do not stay near the airport when in the NYC area, but on a recent trip I decided to give it a go. I arrived around 11pm from LAX with my rental car. The parking lot was full, so I was directed across the street into an alternate lot. The surrounding area is a bit seedy so I did have some concerns about the security of my vehicle.
I received an upgrade, the front desk staff was very nice and I was offered a choice of amenities. The room had been set to 80 degrees, so it was a little uncomfortable at first. It did cool off quickly.
In a pinch I would stay here again.
July 3, 2012
Rated 3 out of 5 by adair food and beverage
Our room service dinner was awful. We ordered two cheese burgers. It was 2 a.m. in our time zone, 9 p.m. in NY. The burgers were precoooked, frozen and microwaved. The cheese was a splat. The bun was just out of the package no toasting. The salad greens were old and limp. For this dreadful and easy to prepare properly dinner we paid $55.00. I was comped $18 when I complained at check-out. Clearly your facility has many international travelers who want something quick and good to eat. We were exhausted and didn't have the energy to order something else.
May 6, 2013
Rated 5 out of 5 by James777777 Overall Comments
I would first like for you to recognize an employee, Jennifer, she checked me in and went above and beyond with her professionalism and kindness, congrats on a job well done. I didn't get a chance to see the gym but was told it was redone. I ate dinner in the restaurant the bar staff was very nice, but it was very busy and they seemed very under staffed. The hotel might consider more staff on such a busy night as not to make the hotel look bad. That was really the only negative I seen.
April 15, 2013
Rated 5 out of 5 by History28 An excellent choice for JFK
For an airport hotel, this Sheraton does an outstanding job in providing personalized service, good food, and convenience. We were arriving late from an overseas flight and we figured it would make sense to just stay overnight at this hotel to recoup from jet lag. It was easy to find the airport van and the driver was a hoot, even at 11:30 PM. All the staff from the front desk to the lounge were very helpful. Thanks for an outstanding job and we will definitely return here.
October 3, 2013
Rated 5 out of 5 by Tandeo1969 Great Lounge!!
I always enjoy the atmosphere at this hotel made especially special by the staff who are just amazing. Nancy and the front office staff plus the lounge staff which despite its size is one I truly enjoy. They pamper you like they do at Sheraton's in Asia. The hotel location does not prepare you for the excellent service they give you as a customer let alone a Platinum.
July 17, 2014
Rated 3 out of 5 by Neoteros Awful location but great staff
I just spent here the night before my flight back to Europe, and from the front desk to any other staff member I clearly got the impression everyone is strongly committed to exceeding what the small facility and the awful location seem to make possible and unavoidable.
Unusually located right in front of the elevator of the top floor, the club lounge is rather small and hardly sufficient. On the contrary, the fitness center is bigger than expected and pretty well equipped.
Rooms are decent and clean.
To be underlined that the tremendously noisy 12 lanes of the Belt Pkwy/North Conduit Av. right outside the windows give to the expression “the city which never sleeps” a much less dreamy and evocative meaning.
All in all, still fine for one night before or after you flight at JFK airport.
Forget it if you want to visit NYC.
July 30, 2013
Rated 1 out of 5 by Cooper12 My recent stay was unsatisfactory
My recent stay at JFK Sheraton was truely disappointing. I had a meeting in Manhattan early morning and the check in staff told me there would be a shuttle bus to Federal Circle. However, they did not take me to the Federal Circle and dropped me at one of the JFK terminals and I almost missed my appointment. Second, when I had coffee in my room, the hald and half in coffee condiments were rotton. I put that in my coffee without knowing and it smelled really bad.
June 22, 2012
Rated 1 out of 5 by BD53 It made me nauseous
I am in hotels over 150 nights per year and a single incident during my recent stay at The Sheraton JFK has to rate as the most disgusting experience I have had at a hotel. I have to admit that by frequenting hotels so often my expectations tend to be fairly high, but this behavior was inexcusable. I was able to tolerate that the hallways were in poor condition and that dirty room service trays and dishes were left outside of rooms for hours at a time. What I could not tolerate was when one of the male cleaning staff (who did not see me coming down the hallway) "hocked" up a big one and deliberately spat on the hallway floor. He looked a bit embarrassed when he saw me, but said nothing. I can only imagine what else they may do in the rooms, or worse, the restaurant. I spoke with the General Manager over the phone about the incident. He, of course, apologized and said he would get back to me. He never did. Caveat Emptor everyone. Buyer beware.
July 12, 2013
Rated 5 out of 5 by SusanandBob Great Hotel for Access to JFK
My expectations were not high after reading previous reviews, but the Sheraton at JFK Airport provided an excellent stay. The room was quiet, even though it was on the top floor. Easy in/out parking and proximity to JFK made meeting an early-morning flight a breeze. The staff was extremely friendly and the breakfast in the club lounge was amongst the best that I have had in recent stays. I would definately recommend this hotel for access to JFK.
August 22, 2012
Rated 2 out of 5 by PopPop Not recommended
It would be nice to have hot water available when you wake up at 5:00am. I let the water run for over 15 minutes and it never got hot. i met another guest in the elevator and he shared the same problem with me. The clerk at the deak seemed surprised and said I should have had hot water. I gave him my room key and left. The room also had a very musty odor and this was the worst Sheraton that i have stayed in.
May 22, 2012
Rated 4 out of 5 by Tomek Great stay
This is not the first time I stayed at that hotel. What brings me back is the staff and simplicity of the hotel. Location is not the greatest since there is nothing around but for business and being close to JFK airport with shuttle running frequently it makes a good deal for the money. Restaurant on the hotel property however is super expensive, I would say overpriced for the quality of the food they offer
August 24, 2012
Rated 5 out of 5 by JackieBell Great Customer Service
The staff was extremely helpful. Candace went out of her way to make sure my accommodations where taken care of.
July 27, 2014
Rated 5 out of 5 by JustRoaming great for frequent travelers
I likes staying here because of its proximity to JFK airport. The staff is very nice and the rooms are always clean. Keep up the great work !!
July 24, 2014
Rated 4 out of 5 by ReRe15 Lovely staff
We received such a warm greeting from Chavez when we arrived, and he was very accomodating throughout our stay, even though it was only one night. The room was lovely and the Starwood Preferred guest lounge was very nice. Only donwside was paying for parking (but this is NYC!). Location is not beautiful, but very close to JFK airport and the highway. So convenient.
August 8, 2012
Rated 5 out of 5 by MattUSMC Food and Beverage Staff
As usually the check in was smooth and friendly. Jasmine at the bar is always a pleasure to interact with. Friendly knows what the guest usually orders and prepared to make sure they feel at home. The food...great!
October 21, 2014
Rated 5 out of 5 by Koa1 Best customer service, amenities, and rooms in the area!
This hotel has the most welcoming staff and best amenities in the area! The front desk is always very accommodating and willing to go an extra mile to better serve their customers. The housekeeping does an outstanding job with the upkeep and the amenities offered are super! This is my choice of hotel when staying near JFK-
October 30, 2013