Rated 3 out of 5 by Allan0325 Second bad experience here
Hotel is good but Staff needs training.
September 4, 2014
Rated 5 out of 5 by Duck801 Great stay, Professional Staff, Close to Airport
I stay at this hotel frequently due to the close proximity to JFK airport and continue coming back because of the quality of service I receive from all the staff, specifically from Sam Watson. She is always helpful and has gone out of her way on several occasions to help me out. The hotel offers a good gym and restaurant and if you're platinum SPG member you will get to hang out in the lounge which will have a good selection drinks and food. Overall I am very happy with this Sheraton and recommend it to anyone who needs to stay close to the airport.
September 3, 2014
Rated 5 out of 5 by plaza74 Great Staff
I would like to give high remarks to the staff of Sheraton JFK, particularly Sam Watson. The service provided was second to none and am very pleased to continue to stay at your establishment. Keep up the good work.
August 29, 2014
Rated 5 out of 5 by Scott75ny Great Hotel
I have had the pleasure of staying at the Sheraton JFK for the better part of a month during a relocation to NYC. For starters, it seems that this property has been recently renovated. The rooms and public areas are well kept and very comfortable. Where this property truly shines though is through the genuine efforts of every member of the staff. You really get the feeling that everyone appreciates your business and are truly happy you are here. I would highly reccomend this property for short or long stays.
August 28, 2014
Rated 3 out of 5 by Ewas69 The hotel is small
The hotel is ok but with bad management and un professional staff who don't know what they are doing. No good communication between the restaurant and front desk.
August 24, 2014
Rated 5 out of 5 by ATLcharly80 Favorite Hotel
Very nice rooms, very clan and the staff is amazing. The Sheraton Lobby is a little different compared to others, but food and service is excellent.
My absolut favorite place to stay whenever I have to go to meetings around the JFK area. I have stayed many many times there over the years and you truly feel welcomed here.
August 22, 2014
Rated 2 out of 5 by rich234 Hotel is next to the dump
This hotel is old , the club lounge is not nice ,food was bad . Hotel staff would come and eat the food and take the drinks from the club lounge . Hotel is in a bad location next to the trash dump and sewer plant .
August 18, 2014
Rated 4 out of 5 by Weeklytraveler22 Good and Close to airport
Room was a little small and a/c noisy - but overall fine. Restaurant food was good but well over priced for what it was. Hotel price was fine.
August 15, 2014
Rated 2 out of 5 by SeattleTraveler It's close to JFK only redeeming feature
The bed is the only part that meets the Sheraton expectation.
August 12, 2014
Rated 3 out of 5 by pgr2013 This hotel certainly needs improvement
The hotel is an average hotel all around making it less desirable and overpriced.
Had problems with the internet and the signal from a nearby hotel kept coming in. To make things worst, I took the 1pm shuttle to the airport and the driver had his urban music way too loud, I had to request 3 times to lower it, finally I said I had a headache, further seems like he had an assistant and every time they close the doors, they would slam it.
Go somewhere else, this is a no frills, overpriced Sheraton (not worth carrying the name, not even a Four Point banner)
August 11, 2014
Rated 5 out of 5 by joconnell Great airport hotel
This is a great airport hotel. Very comfortable and excellent service.
August 6, 2014
Rated 4 out of 5 by Anissa Good Stopover Hotel
I've used this hotel frequently and very convenient to airport. Staff is always warm and friendly.
July 29, 2014
Rated 4 out of 5 by Velly Amazing Staff
When we checked in we were disappointed because the hotel was supposed to provide a bed and a bowl for our pet yorkie, but we didn't get them. We didn't rest well because there was a lot of noise coming into our room. In the morning we missed our complimentary continental breakfast, but the front desk staff kindly made arrangements so we could get a free breakfast at the restaurant instead. The staff at the restaurant was very accommodating, even though breakfast time was almost over. One person in particular, Martha, was extra welcoming and helpful. The experience made us forget our bad night!
July 28, 2014
Rated 5 out of 5 by JackieBell Great Customer Service
The staff was extremely helpful. Candace went out of her way to make sure my accommodations where taken care of.
July 27, 2014
Rated 4 out of 5 by Deeizme If you want to be close to the airport then it's for you.
Very close to the airport and the free shuttle to/from the airport is helpful. Not a lot around to visit if you like walking and the hotel restaurant is your only choice for food. The food was AMAZING but after receiving your food/drinks, the staff were not around to refil drinks or bring you items you might need. Felt like we were forgotten once we received our food. Stayed for a conference in the hotel. Meeting rooms were always hot and we had to continue to find staff to adjust. Also in 2 days, even after asking 6-7 different times, was never able to get decaf coffee set up in the meeting room. Again felt forgotten. Staff were very friendly, always smiling and saying hello but seemed overworked and not able to fullfill everyone's needs.
July 26, 2014
Rated 5 out of 5 by JustRoaming great for frequent travelers
I likes staying here because of its proximity to JFK airport. The staff is very nice and the rooms are always clean. Keep up the great work !!
July 24, 2014
Rated 3 out of 5 by Shaw11 Uncomfortable air-con. outlet. Useful laundromat.
The air conditioner outlet makes me feel cold at desk. To me, it is an uncomfortable design. And I like the guest laundromat, which is one of the main reasons that I prefer Sheraton.
July 22, 2014
Rated 5 out of 5 by Tandeo1969 Great Lounge!!
I always enjoy the atmosphere at this hotel made especially special by the staff who are just amazing. Nancy and the front office staff plus the lounge staff which despite its size is one I truly enjoy. They pamper you like they do at Sheraton's in Asia. The hotel location does not prepare you for the excellent service they give you as a customer let alone a Platinum.
July 17, 2014
Rated 5 out of 5 by Zillyb Very Satisfied
Staff was friendly and helpful for my weekend stay. I found I was upgraded to Club Level with complimentary breakfast, which was a pleasant surprise since it simplified my get away day. The bed in my room was adequate but did not seem up to the usual 'Sweet Sleeper' standard I have come to expect. I mentioned it at checkout, the staff was surprised and concerned, and said they would investigate. It could just be that bones are getting older. When I returned to the hotel late on Saturday evening there was ample street parking, but I was happy to pay for the security of on-site, since the area is industrial and somewhat isolated. Planes pass very low overhead, but noise was not a problem at all. Very nice.
July 14, 2014
Rated 5 out of 5 by Zackjakedebtim Excellent customer service
Staff are extremely friendly and welcoming. They go over and beyond the call of duty to accommodate their guests. Always greet you with a smile and make you feel special.
July 10, 2014
Rated 4 out of 5 by Sales62 Sales Rep
The room condition far surpassed the initial impression of the lobby area.
July 10, 2014
Rated 5 out of 5 by Kaby1 Great location and service
We arrived at JFK from Italy to find all flights out cancelled due to storm. We called the Sheraton. When we arrived, along with droves of other stranded guests, the staff was fabulous. They served ice cold water and made us comfortable until we could get settled. The room and service was great. Would stay there again. Shuttle service back to airport a big plus.
July 8, 2014
Rated 5 out of 5 by Marie120 This hotel was comfortable and convenient as it was located at JFK Airport
The service and rooms were excellent. Mu only complaint was that I had to wait over an hour to be pick up at the airport. Apparently someone called out sick which left one driver. They gave me complimentary buffer breakfast for the inconvenience. The buffet was excellent and the service great!
July 7, 2014
Rated 3 out of 5 by ReneMichel POOR BED QUALITY
Your beds that you advertise that are meant to be so great, was what actually made me book at your hotel at a higher premium as what's on offer elsewhere.
I was hugely disappointed in the bed. My bed was worn out and was clear that people tend to sleep on the one side more often and that the mattress's don't get rotated to prevent it from happening. Woke up the next day with a very uncomfortable back pain. And I was so looking forward to the comfortable bed. Huge let-down for the price you charge.
July 2, 2014
Rated 4 out of 5 by Debo2014 Excellent staff
Excellent staff, made us really felt welcome on the first evening
July 1, 2014
Rated 5 out of 5 by William21 Ideal for Business Travel
The Sheraton JFK Airport is a wonderful hotel with clean rooms, good food and a very friendly staff. I stay there at least once a month and i would highly recommend it to anyone
June 30, 2014
Rated 4 out of 5 by ReRe15 Sheraton JFK
Great location for limited stays for needs near the airport. Limited parking. Rooms are very nice. Staff is very helpful. Not ideal for people planning to stay in the area longer, in my opinion. But very close to the highway so easy to get to different places.
June 30, 2014
Rated 5 out of 5 by MattUSMC Great Staff
The JFK Sheraton is great but the Staff makes the hotel special. Thank-you.
June 28, 2014
Rated 5 out of 5 by Chrissy46 Excellent Airport Hotel
I was only there for 1 night and it was very nice. Very quaint, helpful reception, nice restaurant even though I ordered room service. Food was great. Bed was very comfortable. Love the complimentary airport/hotel shuttle. Quick and efficient. Will stay there again.
June 26, 2014
Rated 4 out of 5 by tscottiv Overall a good place to stay at the airport
The room was a bit crowded with all the furniture, but the furniture is new and fairly nice. The mattresses could be newer and less sunken from being slept in so much. The staff is super helpful and the hotels best feature. The shower is a very nice walk in which I enjoyed thouroughly. However, the bathroom doors are odd with how they open and close and more often than not are in the way.
The worst thing about the room is no refridgerator or microwave. As someone who stays there for a few days every week it would be nice.
June 25, 2014