Rated 1 out of 5 by WestEastTraveller Smell of cigarette smoke + dirty towels = bad experience
After getting into town at 1am and waiting for 15-20 minutes in line to check in (and overhearing the woman at the reception desk tell the janitorial staff to quickly prep more rooms), I got into my room and it reeked of smoke. Someone had clearly been smoking in the bathroom. Towels in the bathroom were also stained.
July 22, 2015
Rated 5 out of 5 by Globalfun Excellent service/room at this convenient airport location
I wasn't sure what to expect for this JFK airport location. The service from arrival to departure was excellent. I was greeted by Jose, the bellman, who was very nice and helpful. When I checked-in, unfortunately, I realized that I didn't have my wallet. It was no problem b/c they were able to use the SPG Amex on file and just restricted any room charges...this saved me any stress and hassle. I was pleasantly surprised by the room...immaculate bathroom...comfortable bedding. My only complain was that I was really closely located to the stairwell Sinai constantly heard the door opening and closing during the day before check-out. The shuttle driver was really nice and got me to the terminal quickly and safely. I will definitely be staying here more in the future!
July 18, 2015
Rated 5 out of 5 by MMEM Excellent stay
We especially want to commend Freddie (Ferdoz), who went above and beyond to assist us with a variety of needs, which included luggage handling, parking, airline checkin, orientation.
May 26, 2015
Rated 5 out of 5 by Tracey333 Jasmine
After a horrible day with the airlines after flying from Italy to JFK, then the taxi driver at the airport, I was welcomed like royalty at the Sheraton. I arrived frustrated, irritated and hungry. The registration folks were very welcoming and calmed me down a lot.
The best part of my stay was in the restaurant. I was lucky to meet Jasmine, who waited on me in the restaurant. She was not very busy when I arrived, so as I sipped my cocktail, she had time to listen to my horror story. I ordered the crab cakes, which were all crab and veggies, spicy and delicious. The wine selections were very nice and perfect with the crab cakes.
I relaxed and enjoyed my restaurant experience very much. I couldn't finish the dinner, leaving one crab cake. Jasmine had the kitchen staff make me a crab croissant with it, packed it to go, and I enjoyed it for lunch all over again on the plane! No airplane food for me!
May 5, 2015
Rated 4 out of 5 by LoveToTravelxoxo Rude desk clerk
The desk clerk who checked me in was very rude. My SPG Platinum status was not considered at all. I had requested an early check-in which was already set up from the night before. He said no rooms were available. When I said I did not understand that since I knew the staff had blocked a room for me when I called earlier. He than found my room. He never said anything just handed me my key card. When I was at the desk another customer came in asking for an early check-in the other cleck asked him what rooms were cleaned. He gave her three room numbers right in front of me after telling me no rooms were cleaned yet.
I had to call the Hotel three times before he picked up the phone after ringing 13 times. It took almost an hour to be picked up since he gave the van driver the wrong information. When we arrived at the Hotel he was also rude to the driver in front of me and the other guest.
At no time did the Desk Clerk say He was sorry for anything.
I stay at this Hotel 3-5 times a month and always have a wonderful stay. The staff makes this Hotel. This is the second time I had a very bad experience with this desk clerk. The first time I just wrote it off to He must be having a bad day. Now it is clear He is just not a good fit with the wonderful staff at this Hotel that I always look forward to seeing at the desk when I arrive.
This Hotel is in a great location close to JFK.
April 23, 2015
Rated 2 out of 5 by Caswy Bad experience with the check-in staff
We checked in on 29 Mar 2015 after 11pm. The check-in process I would call it unpleasant and disappointing as the staff who had attended to me was very rude. She took my credit card and did not inform how much was charged to my card and how much deposit was taken. No invoice/receipt was returned to me. I then enquired about it and was verbally informed of the rate. I then realised the room rate was different from what I have booked initially (room rate was slightly lower than what I have booked online, I decided to inform her in case she charged the wrong rate and had to bear the responsibility) and to my astonishment, she replied in a rude and loud tone that the rates were based on the system and she just followed accordingly. This is the kind of service we received for being 'honest'. In addition, she did not bother to explain to us on the usage of wifi etc. There were also other guests who checked in at that time but her attitude was totally different towards them. I should say that she had displayed a good customer service. I do not know whether my experience attributed to me being an Asian.
The bed in the room was comfortable and we had a good night. However, the lighting in the room was a little too dim.
I had a good experience when I checked out. The staff was very attentive and even went to assist us to book a transportation to the nearest subway station to Manhattan. Not only that, he even went to the extend of printing the places of interest for us to visit Manhattan. Kudos to him as we feel this is the service that a SPG hotel should provide.
April 21, 2015
Rated 2 out of 5 by Jacj Business travel
No parking staff unresponsive food expensive
April 19, 2015
Rated 4 out of 5 by Dave58 Great short stay hotel
Has just what you need for a 2 or three day business trip
March 11, 2015