Rated 5 out of 5 by DAZ2012 WELL DONE SHERATON JFK
I have to be honest.
I was expecting a hotel that because of its proximity to JFK would be a bit 'neglected'.
I was happilly surprised!! really impressed by how comfortable this hotel is, how SUPER clean. WELL DONE Sheraton JFK
There was one incident. i forgot my wifi portable devise in my room (I put it to charge and i forgot to take with me when i left!). I called the hotel and within 50mins (no joking, under one hour) Lynda from housekeeping send it to JFK, T7 with a driver and I HAD IT BACK!!! WELL WELL DONE...made my day!!! defo will be back.
December 17, 2013
Rated 2 out of 5 Facility shabby
Front desk personnel were very gracious and helpful; however restaurant and bar staff were poorly equipped and trained.
Facility appears quite old. Hotel can use a physical make-over. Might even be considered shabby. A/C unit in room extremely loud. Lobby cramped and crowded. Limited parking and auto movement impossible.
December 16, 2013
Rated 3 out of 5 by Maks Close to airport
Convenient for overnight stay. Stayed on Club floor. Set up was 15 min late. Food options ok but mostly packaged items and deep fried snacks. Not sure if it is worth the extra $$ however it turned out to be a better option than the hotel restaurant !! I think the hotel dining is the weak link at this hotel. We didn't want to cab it to dinner so ate at the hotel which was below SPG experiences for us. The airport shuttle service was excellent.
Hoping the new management will improve the food service because this hotel has potential!
December 13, 2013
Rated 4 out of 5 Be specific
We called down to the front desk for a taxi. We we got downstairs a "town car" instead of a taxi arrived. The fare ended up being double what a taxi would have charged. What we came to find out is that this is a common practice as the drivers of the town cars incentivize the hotel for calling them and the regular taxi drivers do not. Good for the hotel, but bad for your wallet! Next time I'll send the town car on its way and wait for a yellow taxi.
December 14, 2013
Rated 4 out of 5 by djmall2g Great Service
I stayed at this location for one night only,but the staff and service department made sure I was well taking care of, upon arrival I was greeted immediately by a warm front desk staff that handled the reservation process with speed and professionalism,which helped me get to my room within mins. Front desk Sup Samantha Watson, and her amazing staff did their best to accommodate me and all my needs, even braving the cold weather to go next door a get me a book of matches. Special thanks to customer service rep. Wnne who also kept me laughing for duration of my stay.
December 9, 2013
Rated 3 out of 5 by Couldbhappier The room was cozy
Very nice shuttle driver. Front desk people were friendly and welcoming. Room cleanliness needs help. There were large stains on the room floor where you could not see them from the doorway if inspected. Kind of gross too, that food was left in the refrigerator from a previous guest. Ironing board would not stay open, and the room alarm clock could time could not be changed.
Not impressed with the restaurant. Waited long for ice water after requested. Bones in salmon, and also tasted fishy after sitting. Yes it is fish, but this did not seem quality. Was served a dry baked potato.
December 8, 2013
Rated 3 out of 5 by Bees One night
We had to stay the night as we missed our flight. There was a glitch in the system. When we got to the hotel they could not locate our reservation and we were kept waiting for 45 minutes before we got a room. The room itself is comfortable enough. I however, would not recommend the restaurant. The food was very poor.
December 6, 2013
Rated 5 out of 5 by Donnyhateme Best Hotel @ JFK airport
This is the cleanest hotel with the friendliest staff anywhere near JFK. If you are into fitness they have one of the better fitness centers of any other hotel chains anywhere but especially in the JFK area.
November 19, 2013