Rated 1 out of 5 by TheTravelCritic Never Again
The Worst Hotel experience of the year thus far.
No SPG recognition...waiting in line with everyone else to check-in, not even an attempt by staff to ask for Starwood LIFETIME Platinum guests.
Room has strong sewer smell... gross.
No SPG Upgrade and too boot they put me in a handicapped room
Went to get some food and a drink, stood at bar as three separate employees (2 men and 1 women) came and went, argued, came and went, never got anything to eat, and could not even get a beer.
Went to the club level, trying to find some food or a beer, elevator doors open and there is a huge pile of trash and trash bags, and a mop bucket full of water literally blocking the exit from the elevator...really remarkable.
I would not recommend this hotel to anyone, while it is perfect with its location in proximity to JFK, everything is so substandard and NO BODY cares.
September 18, 2013
Rated 5 out of 5 by DAZ2012 WELL DONE SHERATON JFK
I have to be honest.
I was expecting a hotel that because of its proximity to JFK would be a bit 'neglected'.
I was happilly surprised!! really impressed by how comfortable this hotel is, how SUPER clean. WELL DONE Sheraton JFK
There was one incident. i forgot my wifi portable devise in my room (I put it to charge and i forgot to take with me when i left!). I called the hotel and within 50mins (no joking, under one hour) Lynda from housekeeping send it to JFK, T7 with a driver and I HAD IT BACK!!! WELL WELL DONE...made my day!!! defo will be back.
December 17, 2013
Rated 2 out of 5 by SoooTired Loud Music!!!
Our party "blocked" a group of rooms and were assigned rooms on 4 separate floors. We were given rooms above a fundraising party that played music until midnight. Desk told us there was nothing they could do.
December 8, 2014
Rated 1 out of 5 by David1234 Avoid
This was anything but a typical Sheraton experience (a Gold member so stay in a few). The room had zero, I mean zero, noise insulation. I know its next to the airport but the windows were very poor and let all the heat out and all the noise in. I had to change rooms because the heating did not work in my first. The room, bed, bathroom and towels were not upto the usual Sheraton standard. The food menu was poor and the quality of food that came was equally as poor - shame the price was premium. The shuttle bus from the airport took 35 to arrive from calling (even though I was told five minutes). The internet connectivity was poor and I ended up connecting onto the wireless in the property next door. All in all - I will never stay again and not recommend.
April 11, 2012
Rated 4 out of 5 by Vincos Good But Could be Better
A standard off-airport property with too small of a reception (only 2) to deal with the shuttle-loads of check-ins all arriving at the same time. Shuttles should be more frequent or perhaps on demand. Everything as expected in terms of room (apparently all standard so no Platiinum upgrade) and Club access but no real platinum frills. Over-priced for what is a very standard hotel but I suppose it’s what the market will bear as it seemed full of air crews and transients.
September 23, 2012
Rated 5 out of 5 by KIMCZE SPECTACULAR SERVICE!!!
While the hotel was a bit small and dated, it was sparkling clean and the staff's service FAR EXCEEDED EXPECTATIONS. My 2 daughters and I stayed there the night before an early international flight out of JFK.
LaToya went out of her way to help us find a room to accommodate our needs. Extra blankets were delivered in record time. But above all else, Abdul offered to go to a pharmacy in Flushing for me when I realized AT 11:-00 PM I forgot to pack an important medication. He retrieved it and delivered it to my room in record time. Finally, our shuttle ride to the airport could not have been more pleasant. The driver was professional, polite, and prompt. Overall, simply HOME RUN hitting service. THANK YOU SPG!!
April 30, 2014
Rated 4 out of 5 by LAA14 one night
Hotel is very easy to get to from JKF with airtrain and shuttle service. Lobby is loud due to music from restaurant. Asked if we could be on club floor if possible. All booked but we were on a SPG preferred floor. This was fine. Asked to be able to use club next morning and was told yes, but then said we would have to pay $40 per person. Rules changed 2 days ago. Only platinum members get to use club. desk person did comp us breakfast for next morning. Nice bonus. Room key did not work. Went down had them reprogram.... still did not work. Engineering had to come up. Not good when you just come off a long international flight and all you want is to get some rest. It was handled well in the end
September 26, 2014
Rated 2 out of 5 by DavidB1123 Not the usual Sheraton experience.
The front desk staff have a tough job in a limited space, but were very efficient and helpful.
Our restaurant experience was haphazard and unsatisfying.
The whole place is in need of a make over, the lobby and restaurant for such a small facility is too confined dark and dingy, the food offering inspires very little confidence with no obvious means of preparation.
The beds were very squeaky, although bedding comfortable.
Frank on the front desk was right on the ball, arranging cabs, wake up calls with the minimum of effort, he is very efficient.
I feel the team there are fighting a loosing battle given the environment they have to work in. Much more though should have been given to the leisure areas of the hotel.
October 6, 2014