Rated 3 out of 5 by pgr2013 This hotel certainly needs improvement
The hotel is an average hotel all around making it less desirable and overpriced.
Had problems with the internet and the signal from a nearby hotel kept coming in. To make things worst, I took the 1pm shuttle to the airport and the driver had his urban music way too loud, I had to request 3 times to lower it, finally I said I had a headache, further seems like he had an assistant and every time they close the doors, they would slam it.
Go somewhere else, this is a no frills, overpriced Sheraton (not worth carrying the name, not even a Four Point banner)
August 11, 2014
Rated 4 out of 5 by Weeklytraveler22 Good and Close to airport
Room was a little small and a/c noisy - but overall fine. Restaurant food was good but well over priced for what it was. Hotel price was fine.
August 15, 2014
Rated 2 out of 5 by SeattleTraveler It's close to JFK only redeeming feature
The bed is the only part that meets the Sheraton expectation.
August 12, 2014
Rated 5 out of 5 by JackieBell Great Customer Service
The staff was extremely helpful. Candace went out of her way to make sure my accommodations where taken care of.
July 27, 2014
Rated 5 out of 5 by JustRoaming great for frequent travelers
I likes staying here because of its proximity to JFK airport. The staff is very nice and the rooms are always clean. Keep up the great work !!
July 24, 2014
Rated 5 out of 5 by Zillyb Very Satisfied
Staff was friendly and helpful for my weekend stay. I found I was upgraded to Club Level with complimentary breakfast, which was a pleasant surprise since it simplified my get away day. The bed in my room was adequate but did not seem up to the usual 'Sweet Sleeper' standard I have come to expect. I mentioned it at checkout, the staff was surprised and concerned, and said they would investigate. It could just be that bones are getting older. When I returned to the hotel late on Saturday evening there was ample street parking, but I was happy to pay for the security of on-site, since the area is industrial and somewhat isolated. Planes pass very low overhead, but noise was not a problem at all. Very nice.
July 14, 2014
Rated 4 out of 5 by Velly Amazing Staff
When we checked in we were disappointed because the hotel was supposed to provide a bed and a bowl for our pet yorkie, but we didn't get them. We didn't rest well because there was a lot of noise coming into our room. In the morning we missed our complimentary continental breakfast, but the front desk staff kindly made arrangements so we could get a free breakfast at the restaurant instead. The staff at the restaurant was very accommodating, even though breakfast time was almost over. One person in particular, Martha, was extra welcoming and helpful. The experience made us forget our bad night!
July 28, 2014
Rated 5 out of 5 by joconnell Great airport hotel
This is a great airport hotel. Very comfortable and excellent service.
August 6, 2014