Rated 1 out of 5 by DMJM2 Very Dissapointed.
I booked this hotel for it's proximity to the airport and it's shuttle service. Since it is a Sheraton hotel I never expected that I wouldn't get a good night's sleep. They gave me a room that was right in front of the elevator with a door that had previously been kicked in. The door didn't seal properly so we could hear every person getting on and off the elevator. Then there was the shuttle or lack thereof. We dropped our car off at the airport thinking that we could catch the shuttle back to the hotel but when we got to the shuttle area, no Sheraton shuttle. And it didn't come for 45 minutes. Then there was breakfast
18 dollars for bacon that was rancid and home fries that were undercooked. This was the worst hotel experience ever.
November 18, 2015
Rated 4 out of 5 by 2002plat good the second time around
I have written a review of this hotel in the past and was unhappy with my stay because of road noise... what a difference new windows make!!!! a great night sleep since the window upgrade (upgrade happened some time ago)
The staff was very friendly and professional, They took good care of me while having a good time
November 5, 2015
Rated 1 out of 5 by Nsheratonnb Awful welcome
Being an employee for Sheraton in Chicago the welcome here at jfk Sheraton was awful there was no hello welcome no explanation of where amenities are and the front desk agent was rude. I simply asked for a lower rate being an employee for Starwood and it could not be met, I asked to speak to a manager about changing the rate and she said they arrive in the am. I waited till the am and still no manager on duty. As the morning came I wanted to pay cash upon checkout but the front desk told me I couldn't because she was running night audit, I am really upset that this place has no experience or how to treat other spg employees.
September 21, 2015
Rated 2 out of 5 by Mickeymouse The hotel doesnt treat the loyalty well
Recently stayed, they didn't put me at startwood guest floor not mentioned the gold member usually gets upgrade to club floor. Especially it was not a busy night, my daughter overheard the the staff commented.
I was put to a room next to the elevator with a filthy bathroom sink.
I was very disappointed.
September 5, 2015
Rated 3 out of 5 by Beware101 While spotlessly clean and quiet, this hotel has issues
The Club Floor and Club Room is an embarrassment! The elevator opens DIRECTLY to the very small Club Room! It is nothing more than a small foyer for the elevator. The food and drink offerings in the evening and the breakfast is not even up to par with a budget hotel (except for the wine and beer offered) ! Don't get sucked in and pay for an upgrade to the Club Floor here! You too will be hugely disappointed!
September 4, 2015
Rated 4 out of 5 by NSKG Clean & Comfortable
The room and bed was exactly what I needed - clean comfort on a business trip
August 31, 2015
Rated 5 out of 5 by Patrick09 Great stay
Front desk are all friendly, Tamika, Chamilla, Charlette who made possible improvising a Dog Sleeper Bed, dog bowl and dog mat. All were set up upon arrival for my fury family. Above and beyond service. Thank you.
August 14, 2015
Rated 5 out of 5 by Patrick09 Lovely people
The team are all friendly, accommodating, nice people. Nice choice of music playing in the property to the shuttle. Thank you.
August 14, 2015