Rated 3.7 out of 5 by 124
reviewers.
Rated 5 out of 5 by Cruzer1 Services are Excellent
From the moment we arrived at the door. Service was fantastic. Would like to especially thank Joseph who provided quality information on how to get around Old San Juan and places to eat. With the quality staff there it's a great experience.
May 15, 2013
Rated 5 out of 5 by susib Wonderful!
We had two suites while staying here. They were gorgeous and worth the extra money we paid. The staff was very helpful and friendly. They went out of their way to help us.
May 15, 2013
Rated 3 out of 5 by Remarkable Total experience
Liked the location, most staff were very nice and accommodating. However, when we arrived we go a room on the first level 3r floor of rooms right above the resturant and had the smell of cooking food alway. Later we found out that the 8th floor is set aside for starwood preferred guests. We are gold members and considered preferred guests. When asked about this was told the hotel was full. I asked to be moved when an opening happened the nest day. It took a call to starwood to get this accomplished and the manager on duty acted like he was doing us a favor instead of a service. In spite of the bad taste with that experience we enjoyed ourselves but would hesitate to return so fast.
May 4, 2013
Rated 5 out of 5 by William8132 Great Hotel
Very nice hotel, excellent staff and perfect location in Old San Juan. Javier at the front desk was particularly helpful, lending me an umbrella to run down to the local CVS Pharmacy when it was pouring rain! I would highly recommend this hotel when staying in Old San Juan.
May 11, 2013
Rated 5 out of 5 by rj2013 This hotel has the greatest staff
A good hotel is always made great by their staff. This was our 4th stay and each time the warmth and friendliness of the staff amazes us. From the housekeeping right up the the hotel manager, these are great people who provide attention to detail and a welcoming atmoshpere.
May 6, 2013
Rated 1 out of 5 by BigBill49 HORRIBLE experience!!!!!!!!!!!
Hotel staff had no customer service capabilities!!! My wife and I "reserved" a refiridgerator due to a medical need. None were available at check-in, first come first serve regardless of reservation or medical need!!! It took 36 hours to get one!!! Staff failed to mention that a pile driver would be working outside of our ocean view room at 7 AM. We were left with no towels in the bathroon...it took 1/2 a day to get towels delivered to our room. No one on staff really cared.
I would urge anyone thinking of staying here to rethink. I'm rethinking Sheraton in general, clearly they have lost control of this facilty!!!
January 10, 2012
Rated 5 out of 5 by NN28 Great location
Excellent stay, hotel staff very hospitable and friendly.
May 6, 2013
Rated 5 out of 5 by Tony2011 Great location
I stayed at this hotel several times when I get to San Juan. The location is great if you want to be in the Old San Juan area, which I belive is better than staying at the Condado or Isla Verde. just walk out of the hotel and you are in front of the port and go up the hill and you are in Old San Juan with the many restaurants and shops. I highly recommend AireNumo restaurant located at 102 Calle Luna, great food, great service and very friendly owner.
April 13, 2013